Issue 311536 in chromium: WiFi issues on HP Chromebook 11 and latest Samsung Chrombook

[chro...@googlecode.com]

Status: Unconfirmed
Owner: ----
Labels: Type-Bug Pri-2 OS-Chrome

New issue 311536 by unwritte...@gmail.com: WiFi issues on HP Chromebook 11
and latest Samsung Chrombook
http://code.google.com/p/chromium/issues/detail?id=311536

Chrome Version: 31.0.1650.26
Chrome OS Platform: HP Chromebook 11

Steps to reproduce:
1. Download latest beta version
2. Try to connect to wifi

Expected result:
Wifi connects and internet is available.

Actual result:
Wifi tries to connect but after a time it errors with unexpected state:
idle or dhcp connection fails.

Tested with many different WiFi networks, resolved when restoring back to
stable.

Tested on HP Chromebook 11 and Samsung Chromebook ARM, both with the same
effects.

How frequently does this problem reproduce? (Always, sometimes, hard to
reproduce?)
Always

What is the impact to the user, and is there a workaround? If so, what is
it?
Cannot do anything online, workaround is to tether phone with micro usb and
download stable.


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[chro...@googlecode.com]

Comment #4 on issue 311536 by unwritte...@gmail.com: WiFi issues on HP

Chromebook 11 and latest Samsung Chrombook
http://code.google.com/p/chromium/issues/detail?id=311536

Where would i find the logs?

[chro...@googlecode.com]

Comment #5 on issue 311536 by ps...@chromium.org: WiFi issues on HP

Chromebook 11 and latest Samsung Chrombook
http://code.google.com/p/chromium/issues/detail?id=311536

When the problem occurs, press Ctrl-Shift-I to create a feedback log. Then
tether your phone and have the device upload that log.

[chro...@googlecode.com]

Updates:
Status: WontFix

Comment #7 on issue 311536 by ps...@chromium.org: WiFi issues on HP

Chromebook 11 and latest Samsung Chrombook
http://code.google.com/p/chromium/issues/detail?id=311536

Ah well. Let us know if it shows up again.

[chro...@googlecode.com]

Comment #8 on issue 311536 by paulwilk...@google.com: WiFi issues on HP

Chromebook 11 and latest Samsung Chrombook
http://code.google.com/p/chromium/issues/detail?id=311536

To add to this. Perhaps related.

My mum has an arm based Samsung chromebook and it has been fine up until a
few weeks ago when M30 went stable. Since then most of the time, when she
opens it up if fails to connect to her WIFI. If she manually searches for
near by WIFI routers then usually it finds the correct router and
reconnects after a minute or two (now I have told her how to do this), but
it routinely fails after reboot or when opened from idle.

I was visiting at the weekend and tested with an old series 5 dogfood
device and a chromebook pixel and they were both fine. The timing of when
she started reporting a problem fits pretty much exactly with the M30 push.

[chro...@googlecode.com]

Updates:
Status: Available
Owner: ch...@chromium.org
Cc: paulwilk...@google.com

Comment #9 on issue 311536 by ch...@chromium.org: WiFi issues on HP

Chromebook 11 and latest Samsung Chrombook
http://code.google.com/p/chromium/issues/detail?id=311536

Paulw,

This sounds like a scanning issue that may have been introduced in the P11
firmware. Can you update her to beta channel and see if it goes away? Also
what kind of router does she have?

[chro...@googlecode.com]

Comment #10 on issue 311536 by paulwilk...@google.com: WiFi issues on HP

Chromebook 11 and latest Samsung Chrombook
http://code.google.com/p/chromium/issues/detail?id=311536

She is 200 miles away so not easy for me to test again on beta channel. If
this is likely to be fixed in m31 I will confirm whether or not the problem
goes away when this goes live.

Router is a belkin 2.4 ghz only. Not very new but still working Ok as far
as I could tell.

Thanks for the prompt response.

[chro...@googlecode.com]

Updates:
Cc: dd...@chromium.org

Comment #11 on issue 311536 by qui...@chromium.org: WiFi issues on HP

Chromebook 11 and latest Samsung Chrombook
http://code.google.com/p/chromium/issues/detail?id=311536

@pstew, if you're interested, we may have logs in this feedback report:
https://feedback.corp.google.com/#/Report/1458850629?context=ri.

The feedback extension (from @royans) says that feedback report has 16
instances of "No Wifi APs found", suggesting a scanning issue.

[chro...@googlecode.com]

Comment #12 on issue 311536 by bugdro...@chromium.org: WiFi issues on HP

Chromebook 11 and latest Samsung Chrombook

http://code.google.com/p/chromium/issues/detail?id=311536#c12

Project: chromiumos/third_party/marvell
Branch : master
Author : Paul Stewart <ps...@chromium.org>
Commit : 96caac9a6fed51b8d3d80be449848ba9f4853663

Code-Review 0 : Ashok Nagarajan, Paul Stewart, chrome-internal-fetch
Code-Review +1: Bing Zhao
Code-Review +2: mukesh agrawal
Commit-Queue 0 : Ashok Nagarajan, Bing Zhao, chrome-internal-fetch, mukesh
agrawal
Commit-Queue +1: Paul Stewart
Verified 0 : Ashok Nagarajan, Bing Zhao, chrome-internal-fetch, mukesh
agrawal
Verified +1: Paul Stewart
Change-Id : If15861a41fd0940251f0cf81ebcaf6c46308aa2b
Reviewed-at : https://chromium-review.googlesource.com/175975

marvell: Revert to SD8797_14.66.27.p9 Firmware

Revert SD8797 firmware to version 14.66.27.p9.

BUG=chrome-os-partner:23644,chromium:311536
TEST=load and run firmware

M sd8797_uapsta.bin