Issue 165050 in chromium: Remote desktop - "Unexpected error" on Share or Access

[chro...@googlecode.com]

Status: Unconfirmed
Owner: ----
Labels: Internals-Network Pri-2 Via-Wizard Type-Bug OS-Mac

New issue 165050 by mhsp...@gmail.com: Remote desktop - "Unexpected error"
on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

UserAgent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_6_8)
AppleWebKit/537.11 (KHTML, like Gecko) Chrome/23.0.1271.95 Safari/537.11

Steps to reproduce the problem:
1. Click on Chrome Remote Desktop
2. Click "Share" or "Access"
3. Error box pops up "Unexpected Error, please report to developers"

What is the expected behavior?
I'd like to share or access another desktop

What went wrong?
"Unexpected Error" message. Can't share or access another desktop.

Example URL:
no URL, this is Remote Desktop Application

Did this work before? Yes Last I tried was about a year ago and I didn't
get this message on Mac or Linux

Chrome version: 23.0.1271.95 Channel: stable
OS Version: OS X 10.6.8

Feature-Chromoting

[chro...@googlecode.com]

Updates:
Labels: Feature-Chromoting

Comment #1 on issue 165050 by meh...@chromium.org: Remote desktop

- "Unexpected error" on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

(No comment was entered for this change.)

[chro...@googlecode.com]

Comment #2 on issue 165050 by jamiewa...@chromium.org: Remote desktop

- "Unexpected error" on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

Can you check the Javascript console when you get this error and tell is
there's anything logged?

[chro...@googlecode.com]

Comment #3 on issue 165050 by mhsp...@gmail.com: Remote desktop

- "Unexpected error" on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

Here is the output of the Javascript console.
The first error is from clicking Share, the second is from clicking "Enable
Remote Connections"

App mode: home ui_mode.js:113
Chrome Remote Desktop version: 24.0.1312.32 remoting.js:155
Host not installed. host_controller.js:22
Failed to load resource: the server responded with a status of 400 (Bad
Request) https://accounts.google.com/o/oauth2/token
Failed to get tokens. Status: 400 response: {
"error" : "unauthorized_client"
} oauth2.js:231
POST https://accounts.google.com/o/oauth2/token 400 (Bad Request) xhr.js:187
Failed to get tokens. Status: 400 response: {
"error" : "unauthorized_client"
} oauth2.js:231
App mode: home.token-refresh-failed ui_mode.js:113
App mode: home ui_mode.js:113

[chro...@googlecode.com]

Comment #4 on issue 165050 by mhsp...@gmail.com: Remote desktop

- "Unexpected error" on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

More information:
I am also trying to use the Remote Desktop on a Raspberry Pi computer. (I
want to use Remote desktop to view the Raspberry Pi desktop on my Mac.)
I have installed Chromium Version 20.0.1132.57 Debian wheezy/sid (145007)
on the Raspberry Pi and the browser works surprisingly well on this ARM
processor.
I installed Remote Desktop and when I click "Share", it tells
me "Generating access code... waiting for connection" and then gets stuck
on that screen. When I click "Cancel", I get the same "unexpected error,
please report this to the developers" message. ( The browser has a good
connection since I can use it for all other web browsing tasks.)

Javascript console shows:
Host version not available.
host_controller.js:30

App mode: home ui_mode.js:113

Chrome Remote Desktop version: 1.9.1271.42 remoting.js:154
Attempting to share... host_screen.js:28
App mode: home.host.waiting-for-code ui_mode.js:113
Uncaught TypeError: Object #<HTMLEmbedElement> has no method 'localize'
host_session.js:75
Canceling share... host_screen.js:158
Error disconnecting: undefined. The host plugin probably crashed.
host_screen.js:165
Sharing error: ERROR_UNEXPECTED host_screen.js:147
App mode: home.host.share-failed
ui_mode.js:113

[chro...@googlecode.com]

Comment #9 on issue 165050 by mhsp...@gmail.com: Remote desktop

- "Unexpected error" on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

I don't really see any way to sign out of Chrome.
There is an option to sign in as a different user but no option to sign out
on the menu, on my username or in the Settings.
It seems that once you've checked in, you can't check out.

/Mark

[chro...@googlecode.com]

Comment #11 on issue 165050 by mhsp...@gmail.com: Remote desktop

- "Unexpected error" on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

Duh... I found it!
I logged out and re-authorized and we are making progress.
I was able to get an access code.
In order to test this I installed Chrome browser from Synaptic and Remote
Desktop on two other Linux machines on my network (Xubuntu 11.04 and
Ubuntu 10.04).
I am able to also get access codes on these machines after authorizing.
However, I can't connect any of the three machines together. (I have tried
them all separately in pairs.)
I enter the access code and it tells me it is working and I get a small
empty box.... and that's it. Eventually something times out without
connecting.

Progress... but no cigar.

.Mark

[chro...@googlecode.com]

Comment #12 on issue 165050 by jamiewa...@chromium.org: Remote desktop

- "Unexpected error" on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

It sounds like the client-side plugin is not loading. What version of
Chrome are you running on the computers you're trying to connect from? Can
you go to chrome://plugins on one of those computers and let me know
whether or not "Chrome Remote Desktop Viewer" is listed (and enabled).

[chro...@googlecode.com]

Comment #14 on issue 165050 by mhsp...@gmail.com: Remote desktop

- "Unexpected error" on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

Sorry for the delay... I am a new Grandfather so things have been busy.
Anyway...
Testing with two computers:
A: Macbook Air Chrome 23.0.1271.101 (Official Build 172594)
B: Ubuntu 10.04 Chrome 18.0.1025.168

When I check the plugins, they give slightly different info...
Mac shows "Chrome Remote Desktop Host" and "Chrome Remote Desktop Viewer"
They each have a "disable" button so I assume they are enabled but they
also have a checkbox for "Always allowed" which was unchecked. This is
ambiguous so I checked the boxes and no difference in behavior.
Ubuntu shows "Remoting Viewer" and "Chrome Remote Desktop Host"
with "Disable" buttons and a checkbox labeled "Allow" which was unchecked.
I checked the box and no change in behavior. (These options on both
computers are ambiguous.)

When I share the Ubuntu desktop with the Mac, I actually get a window which
opens on the Mac with the Ubuntu desktop but this closes spontaneously
after just a few seconds and tells me that my session is over.
When I share the Mac desktop with Ubuntu, I get a small empty window with
no contents and this eventually times out.

Thanks for your help.

[chro...@googlecode.com]

Updates:
Status: WontFix

Comment #18 on issue 165050 by jamiewa...@chromium.org: Remote desktop

- "Unexpected error" on Share or Access
http://code.google.com/p/chromium/issues/detail?id=165050

I'm closing this on the assumption that the version of Chromium is the
problem here. If you're able to repro it with the current Google Chrome
stable channel release, please respond on the bug.