Issue 410648 in chromium: Chrome 64-bit enterprise MSI won't install

[chro...@googlecode.com]

Status: Unconfirmed
Owner: ----
Labels: Pri-2 Via-Wizard Type-Bug OS-Linux

New issue 410648 by n...@semenkovich.com: Chrome 64-bit enterprise MSI
won't install
https://code.google.com/p/chromium/issues/detail?id=410648

UserAgent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like
Gecko) Chrome/39.0.2138.3 Safari/537.36

Steps to reproduce the problem:
The provided Chrome 64-bit enterprise MSI won't install
(googlechromestandaloneenterprise64.msi).

This is over a pre-existing MSI install of the 32-bit version.

The UI displays:
"""
Error 1722. There is a problem with this Windows Installer package. A
program run as part of the setup did not finish as expected. Contact your
support personnel or package vendor.
"""

What is the expected behavior?

What went wrong?
Full MSI log attached. Excerpt of the failure:

CustomAction DoInstall returned actual error code -2147219198 (note this
may not be 100% accurate if translation happened inside sandbox)^M
MSI (s) (8C:5C) [20:16:19:358]: Note: 1: 1722 2: DoInstall 3:
C:\WINDOWS\Installer\MSI6045.tmp 4: /silent
/install "appguid={8A69D345-D564-463c-AFF1-A69D9E530F96}&appname=Google
Chrome&needsAdmin=True&brand=GGRV&ap=x64-stable" /installsource
enterprisemsi /appargs "appguid={8\
A69D345-D564-463c-AFF1-A69D9E530F96}&installerdata=%7B%22distribution%22%3A%7B%22msi%22%3Atrue%2C%22system_level%22%3Atrue%2C%22verbose_logging%22%3Atrue%7D%7D"
^M
MSI (s) (8C:5C) [20:16:19:358]: Note: 1: 2205 2: 3: Error ^M
MSI (s) (8C:5C) [20:16:19:358]: Note: 1: 2228 2: 3: Error 4: SELECT
`Message` FROM `Error` WHERE `Error` = 1722 ^M
MSI (c) (84:80) [20:16:19:387]: Font created. Charset: Req=0, Ret=0, Font:
Req=MS Shell Dlg, Ret=MS Shell Dlg
^M
Error 1722. There is a problem with this Windows Installer package. A
program run as part of the setup did not finish as expected. Contact your
support personnel or package vendor. Action DoInstall, location:
C:\WINDOWS\Installer\MSI6045.tmp, command: /silent /install "appgu\
id={8A69D345-D564-463c-AFF1-A69D9E530F96}&appname=Google
Chrome&needsAdmin=True&brand=GGRV&ap=x64-stable" /installsource
enterprisemsi
/appargs "appguid={8A69D345-D564-463c-AFF1-A69D9E530F96}&installerdata=%7B%22distribution%22%3A%7B%22msi%22%3Atrue%2C%22system_level%22%3Atru\
e%2C%22verbose_logging%22%3Atrue%7D%7D" ^M

Did this work before? N/A

Chrome version: 39.0.2138.3 Channel: dev
OS Version:
Flash Version: Shockwave Flash 15.0 r0

Attachments:
msi-log.txt 150 KB

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[chro...@googlecode.com]

Updates:
Labels: Cr-Internals-Installer

Comment #4 on issue 410648 by tkonch...@chromium.org: Chrome 64-bit

enterprise MSI won't install
https://code.google.com/p/chromium/issues/detail?id=410648

(No comment was entered for this change.)

[chro...@googlecode.com]

Updates:
Cc: w...@chromium.org
Labels: -OS-Linux OS-Windows Cr-Enterprise MSI

Comment #5 on issue 410648 by g...@chromium.org: Chrome 64-bit enterprise

MSI won't install
https://code.google.com/p/chromium/issues/detail?id=410648

(+wfh in case this is related to a 32-bit to 64-bit update.)

The .msi should not fail if Chrome is running. Could you look for and
attach C:\Windows\Temp\chrome_installer.log? Thanks.

[chro...@googlecode.com]

Updates:
Cc: robertsh...@chromium.org g...@chromium.org
Labels: Needs-Feedback Enterprise-Triaged

Comment #6 on issue 410648 by joaod...@chromium.org: Chrome 64-bit

enterprise MSI won't install
https://code.google.com/p/chromium/issues/detail?id=410648

(No comment was entered for this change.)

[chro...@googlecode.com]

Comment #12 on issue 410648 by maine...@gmail.com: Chrome 64-bit enterprise

MSI won't install
https://code.google.com/p/chromium/issues/detail?id=410648

If you have disabled Chrome updates in machine policy you will need edit
and allow to complete a new install.

[chro...@googlecode.com]

Updates:
Cc: ranjit...@chromium.org nyerrami...@chromium.org

Comment #13 on issue 410648 by ranjit...@chromium.org: Chrome 64-bit

enterprise MSI won't install
https://code.google.com/p/chromium/issues/detail?id=410648

Rechecked the issue on Windows 8 with MSi packages. Followed the below
steps:

1) Installed chrome 42.0.2311.152 .msi (32 bit) Package
2) Launched chrome
3) Over installed chrome 43.0.2357.65 .msi (64 bit) Package
4) Navigated to chrome://chrome, page gets updated and asks for relaunch
5) Relaunched chrome and it gets updated to latest (64 bit) .msi package
installed.

No errors displayed. Please let us know if we missed out any thing here.

[chro...@googlecode.com]

Updates:
Status: WontFix
Labels: -Needs-Feedback

Comment #14 on issue 410648 by nyerrami...@chromium.org: Chrome 64-bit

enterprise MSI won't install
https://code.google.com/p/chromium/issues/detail?id=410648

We are closing this issue as there is no update from the user.

If you are seeing the error or have new data, please raise a new issue and
fill out the template with issue details.

Note: not able to reproduce the issue on Win8.1 using 45.0.2454.101