Issue 131779 in chromium: Unable to Enable remote connection

[chro...@googlecode.com]

Status: Untriaged
Owner: ----
Labels: Type-Bug Pri-2 Area-UI OS-Mac Feature-Chromoting

New issue 131779 by nirn...@chromium.org: Unable to Enable remote
connection
http://code.google.com/p/chromium/issues/detail?id=131779

I installed the "Chrome Remote Desktop BETA" app from webstore to my mac,
fetched the .dmg, installed it, gave permissions to my @gmail.com account,
clicked on 'Enable remote connection', entered pin, but it fails with:
"Failed to start remote access service" (see screenshot).

I tried several times. No avail.


Google Chrome 21.0.1163.0 (Official Build 140240) dev
OS Mac OS X
WebKit 537.1 (@119352)
JavaScript V8 3.11.8
Flash 11.3.300.250

Attachments:
Screen shot 2012-06-08 at 3.46.33 AM.png 46.7 KB

[chro...@googlecode.com]

Comment #1 on issue 131779 by nirn...@chromium.org: Unable to Enable
remote connection
http://code.google.com/p/chromium/issues/detail?id=131779

Some messages from Console:

6/8/12 3:45:23 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[53832:-1608358592:572095438572310:ERROR:content_settings_pref_provider.cc(458)]
Invalid pattern strings: ,*
6/8/12 3:45:23 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[53832:-1608358592:572095438991017:ERROR:content_settings_pref_provider.cc(328)]
Invalid pattern strings: ,*
6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832] objc[53862]:
Class BaseView is implemented in both /Applications/Google
Chrome.app/Contents/Versions/21.0.1163.0/Google Chrome Helper
EH.app/Contents/MacOS/../../../Google Chrome Framework.framework/Google
Chrome Framework and /Users/nirnimesh/Library/Application
Support/Google/Chrome/Default/Extensions/gbchcmhmhahfdphkhkmpfmihenigjmpp/1.5.1132.22_0/remoting_host_plugin.plugin/Contents/MacOS/remoting_host_plugin.
One of the two will be used. Which one is undefined.
6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832] objc[53862]:
Class FindPasteboard is implemented in both /Applications/Google
Chrome.app/Contents/Versions/21.0.1163.0/Google Chrome Helper
EH.app/Contents/MacOS/../../../Google Chrome Framework.framework/Google
Chrome Framework and /Users/nirnimesh/Library/Application
Support/Google/Chrome/Default/Extensions/gbchcmhmhahfdphkhkmpfmihenigjmpp/1.5.1132.22_0/remoting_host_plugin.plugin/Contents/MacOS/remoting_host_plugin.
One of the two will be used. Which one is undefined.
6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832] objc[53862]:
Class FocusTracker is implemented in both /Applications/Google
Chrome.app/Contents/Versions/21.0.1163.0/Google Chrome Helper
EH.app/Contents/MacOS/../../../Google Chrome Framework.framework/Google
Chrome Framework and /Users/nirnimesh/Library/Application
Support/Google/Chrome/Default/Extensions/gbchcmhmhahfdphkhkmpfmihenigjmpp/1.5.1132.22_0/remoting_host_plugin.plugin/Contents/MacOS/remoting_host_plugin.
One of the two will be used. Which one is undefined.
6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832] objc[53862]:
Class FullscreenWindowManager is implemented in both /Applications/Google
Chrome.app/Contents/Versions/21.0.1163.0/Google Chrome Helper
EH.app/Contents/MacOS/../../../Google Chrome Framework.framework/Google
Chrome Framework and /Users/nirnimesh/Library/Application
Support/Google/Chrome/Default/Extensions/gbchcmhmhahfdphkhkmpfmihenigjmpp/1.5.1132.22_0/remoting_host_plugin.plugin/Contents/MacOS/remoting_host_plugin.
One of the two will be used. Which one is undefined.
6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832] objc[53862]:
Class OpaqueView is implemented in both /Applications/Google
Chrome.app/Contents/Versions/21.0.1163.0/Google Chrome Helper
EH.app/Contents/MacOS/../../../Google Chrome Framework.framework/Google
Chrome Framework and /Users/nirnimesh/Library/Application
Support/Google/Chrome/Default/Extensions/gbchcmhmhahfdphkhkmpfmihenigjmpp/1.5.1132.22_0/remoting_host_plugin.plugin/Contents/MacOS/remoting_host_plugin.
One of the two will be used. Which one is undefined.
6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832] objc[53862]:
Class UnderlayOpenGLHostingWindow is implemented in both
/Applications/Google Chrome.app/Contents/Versions/21.0.1163.0/Google Chrome
Helper EH.app/Contents/MacOS/../../../Google Chrome
Framework.framework/Google Chrome Framework and
/Users/nirnimesh/Library/Application
Support/Google/Chrome/Default/Extensions/gbchcmhmhahfdphkhkmpfmihenigjmpp/1.5.1132.22_0/remoting_host_plugin.plugin/Contents/MacOS/remoting_host_plugin.
One of the two will be used. Which one is undefined.
6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[0608/034541:INFO:host_log_handler.cc(40)] Registering global log handler
6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
/Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh: line 87:
PlistBuddy: command not found
6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[0608/034541:WARNING:json_host_config.cc(36)] Failed to parse
/Library/PrivilegedHelperTools/org.chromium.chromoting.json
6/8/12 3:45:54 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
/Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh: line 87:
PlistBuddy: command not found
6/8/12 3:45:54 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[0608/034554:WARNING:json_host_config.cc(36)] Failed to parse
/Library/PrivilegedHelperTools/org.chromium.chromoting.json
6/8/12 3:45:54 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[0608/034554:WARNING:json_host_config.cc(36)] Failed to parse
/Library/PrivilegedHelperTools/org.chromium.chromoting.json
6/8/12 3:46:10 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[0608/034610:ERROR:daemon_controller_mac.cc(295)] Failed to create FSRef
6/8/12 3:46:28 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[0608/034628:ERROR:daemon_controller_mac.cc(295)] Failed to create FSRef
6/8/12 3:48:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[0608/034841:ERROR:daemon_controller_mac.cc(295)] Failed to create FSRef
6/8/12 3:48:49 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
[0608/034849:ERROR:daemon_controller_mac.cc(295)] Failed to create FSRef
6/8/12 3:50:37 AM com.apple.launchd[1] (com.apple.xprotectupdater[53895])
Exited with exit code: 252

[chro...@googlecode.com]

Comment #2 on issue 131779 by nirn...@chromium.org: Unable to Enable
remote connection
http://code.google.com/p/chromium/issues/detail?id=131779

Looking at:

6/8/12 3:45:41 AM [0x0-0xd9cd9c].com.google.Chrome[53832]
/Library/PrivilegedHelperTools/org.chromium.chromoting.me2me.sh: line 87:
PlistBuddy: command not found

I do have PlistBuddy on my machine:

[nirnimesh@nir-mbp ~]$ type -a PlistBuddy
PlistBuddy is /usr/local/bin/PlistBuddy
PlistBuddy is /usr/local/bin/PlistBuddy

[chro...@googlecode.com]

Comment #3 on issue 131779 by nirn...@chromium.org: Unable to Enable
remote connection
http://code.google.com/p/chromium/issues/detail?id=131779

It worked after I made a symlink to PlistBuddy in /usr/bin

Not sure why I have PlistBuddy in /usr/local/bin/ but it sure wasn't clear
from the chromoting error message.

[chro...@googlecode.com]

Comment #4 on issue 131779 by jamiewa...@chromium.org: Unable to Enable
remote connection
http://code.google.com/p/chromium/issues/detail?id=131779

I think the PlistBuddy failure is a red herring. It's tracked by bug
129249, but it shouldn't prevent the host from starting as it's only used
to log the installed host version. Can you try removing the symlink, then
trying to stop and restart the host?

[chro...@googlecode.com]

Comment #5 on issue 131779 by nirn...@chromium.org: Unable to Enable
remote connection
http://code.google.com/p/chromium/issues/detail?id=131779

I had faced the issue on my mac at home, so I'll need to wait until the
evening to test on it.

I tried the same setup on my mac at work which doesn't even have PlistBuddy
and it succeeded.

[chro...@googlecode.com]

Comment #6 on issue 131779 by jamiewa...@chromium.org: Unable to Enable
remote connection
http://code.google.com/p/chromium/issues/detail?id=131779

It's slightly worrying that your work Mac doesn't have PlistBuddy. Can you
check /usr/libexec, which is where it is supposed to be?

[chro...@googlecode.com]

Comment #7 on issue 131779 by nirn...@chromium.org: Unable to Enable
remote connection
http://code.google.com/p/chromium/issues/detail?id=131779

Ah, yes. it's there in /usr/libexec
Not in $PATH though.

[chro...@googlecode.com]

Comment #8 on issue 131779 by lambrosl...@google.com: Unable to Enable
remote connection
http://code.google.com/p/chromium/issues/detail?id=131779

This is really strange. The problem is caused by the "Failed to create
FSRef" error. That comes from calling base::mac::FSRefFromPath(...) which
probably means there's an invalid path being passed in. It should normally
be something
like "/Library/PreferencePanes/org.chromium.chromoting.prefPane"
and the "/Library" part comes from calling
base::mac::GetLocalDirectory(NSLibraryDirectory,...)
There's something unusual about the mac this is running on, I don't think
we've seen this error before.

[chro...@googlecode.com]

Updates:
Status: WontFix

Comment #9 on issue 131779 by nirn...@chromium.org: Unable to Enable
remote connection
http://code.google.com/p/chromium/issues/detail?id=131779

I removed /usr/bin/PlistBuddy and redid the host setup. It worked. So I'm
not really sure what was wrong.

It's possible that I might have had some very old chromoting versions
installed before I installed the new one.

Closing