Extension Taken Down From The Webstore

[Gravitate]

Hi,

I have an extension that adds a snipe button to ebay listings. Over a week ago, I got an email telling me that my extension had been taken down from the webstore for "impersonation". I would like to make it clear that I am not intentionally trying to impersonate ebay nor snipestreet (the service used to actually do the sniping), I even stated in the description that I was not affiliated with either company. That being said, if anyone found it misleading, I would be happy to change it to make it clearer for them.

The chrome webstore, however, did not ask me to change anything, they didn't even bother to tell me what the problem was. They just said it was in breach of policy for impersonation (along with a warning that if I do it again my account might be banned!). How am I supposed to correct that for them, when, as far as I am concerned, I am not impersonating anyone? Could they not have said something along the lines of "In your description it says [blah blah blah]. This is against our policy. please change it.". That would be fine, I could change it and everyone would be happy. Instead I am left wondering what I should do. I have tried emailing them several times over the last week but I have just been ignored.

Since the extension was taken down I have lost over 300 weekly users. I could just resubmit my extension for review without making any changes but I am afraid that if I do that, they will just reject it and send another vague email about impersonation or worse, ban my account altogether.

Can someone please tell me what I need to do to rectify this issue as quickly as possible, I have worked hard to build up my user base and hate to see it disappear over such a non-issue. As I say, I would be happy to fix any problems they have with it.... if only they would tell me what the problem was!

Regards,

[Manish Gupta]

are u able to fix and publish it ?