Chrome Webstore - An error has occurred. Download interrupted

[Michael‏]

I've published an extension in test mode to Chrome Webstore and transferred it to be owned by Publishers Group.

Now when I'm trying to install the extension I'm getting an error dialog: "An error has occurred. Download interrupted". 

The crx file starting to download and immediately stops with "Failed - Server problem" error.

What can be done and who should be contacted to solve the issue?

The only thing I found is this article in the help section that pointed me to this forum:

https://support.google.com/chrome_webstore/troubleshooter/2589431?hl=en&ref_topic=3974752#ts=2589799

Cross-posted to chromium extensions forum: https://groups.google.com/a/chromium.org/forum/#!topic/chromium-extensions/_fUcmM7PtsI

Thanks.

[λ Ken Rockot‏]

The error message is confusing (read: useless), but this is most likely an authentication issue. Is it possible that this item is only published to trusted testers and you're signed into an account that isn't on the "Publishers Group" trusted testers list?

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[Michael‏]

Hey Ken,

The issue is solved.

I've republished the extension while choosing a Google Group under Visibility options -> Private -> You can also include members of a Google Group that you own or manage.

Now it works.

I'm not sure this behavior is correct and intuitive. 

The extension was published by the Publishers Group, I'm member of this group, so I should have access as publisher without adding myself or the group under "also include" section.

Anyway it works and the solution may help somebody in the future.

Thanks for the fast response.

[Nico Fischer‏]

I had the same error in german/english

"Ein Fehler ist aufgetreten"

"Download interrupted"

Fix: try to add your google account to the list of testers. That fixed it for me.

[Jared Lautenslager‏]

Hi @Paker Paker

Where do I go to find Visibility options -> Private -> where the Google group with the extension is located?

I'm not sure where to find these options?

I would appreciate it if you could point me in the right direction thanks as you seem to have the solution,

Jared Lautenslager

[paker‏]

Hi Jared,

Wow, more than 2.5 years passed and Chrome Web Store still needs these tricks.

OK. 

Go to Developers Dashboard:

https://chrome.google.com/webstore/developer/dashboard

Click "Add new item" and upload your package, then you will be redirected to Edit Item page.

OR

Click Edit on one of existing items (unpublish it first if it was published) and you will get to the same page.

On the Edit item page scroll down to the bottom, the last option is Visibility options.

Choose private and choose one of your Google Groups.

New Google Group can be created here: https://groups.google.com/forum/#!creategroup

Hope it helps,

Paker

[Jared Lautenslager‏]

Hi again Paker Paker,

I think you are referring to a solution for a completely different problem. I'm not sure if you can help me with to the problem that I'm referring to, but attached below is a screenshot of the problem that I've been having whilst attempting to download an extension from the webstore. This problems occurs with any extension I try to download and resetting and reinstalling chrome has not worked.

Sorry for the confusion on the issue.

Let me know what you think,

Jared

[paker‏]

Jared,

Please read the thread from the start. It's exactly the same problem I faced.

You need to follow my instructions and it should be solved.

Good luck!

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[Jared Lautenslager‏]

In that case, I didn't read what the thread was actually about at the beginning.

I am not a publisher and I do not wish to publish any extensions to the chrome to web store. All I simply wish to do is download the basic public extensions, already in the store. Such as the google keep extension that I attempted to download in the screenshot I sent you

Sorry once again for the misunderstanding here. I can completely understand if you are unable to assist me with a solution for my problem.

Thanks again,

Jared

[Derk Lanting‏]

[ยารีนยา รีนยา‏]

เมื่อ วันพุธที่ 1 ตุลาคม ค.ศ. 2014 21 นาฬิกา 56 นาที 18 วินาที UTC+7, Paker Paker เขียนว่า:

[Nehemish Dussaye‏]

Editing the hosts files has helped for me

Just follow the instructions below:

1. Open notepad

2. Click file then open and copy and paste this line:

      c:\windows\system32\drivers\etc\hosts

3. Open the file

4. Erase the part at the bottom of the files that starts with 0.0.0.1 ...