Lufthansa Cancellation Policy | 888-504-1105
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What is the Lufthansa flight cancellation policy?
If your travel plans suddenly change, Lufthansa allows you to cancel your flight up to 24 hours before your journey. If you’re holding a fully refundable ticket (such as Business Flex), no cancellation charges will apply. If you’re holding a non-refundable ticket, the Lufthansa flight cancellation policy will not permit cancellations.
However, in some situations, even non-refundable tickets qualify for a full refund, i.e., you can cancel a non-refundable ticket and receive a full refund. The conditions under which a full refund is permitted are listed below.
Cancellations within 24 hours of booking for flights departing after 7 days or more qualify for a full refund and apply to all types of fares.
Flights canceled by Lufthansa qualify for a full refund.
Flight delays qualify for a full refund if the flight is delayed by:
More than 2 hours if triggered by an irregularity more than 1 day before departure.
More than 5 hours if triggered by an irregularity on the day of departure.
Refundable tickets qualify for a refund.
Flights or trips impacted by COVID-19 qualify for a full refund (no longer effective after June 1, 2022).
Boarding denials on confirmed reservations qualify for a full refund.
Flight cancellations due to special circumstances that prevent a passenger from catching a flight may qualify for a full refund—such as the death or serious illness—subject to documentary evidence and Lufthansa agreeing to it.
The Lufthansa flight ticket cancellation policy states that in all other scenarios, you will be charged a cancellation fee, subject to the fare conditions on your ticket.
Table of Contents
Lufthansa 24-Hour Cancellation Policy
Lufthansa Cancellation Policy for COVID
Lufthansa Flight Cancellation Due to Death or Serious Illness
Lufthansa Cancellations—Other Conditions
Lufthansa Cancellation Fee
Lufthansa Cancellation Fee for Non-Refundable Tickets
Lufthansa Cancellation Fee for Secure your fare Options
Lufthansa Cancellation Fee for Award Tickets
How to Cancel Lufthansa Flight Booking
Online Cancellation Process
Note
Lufthansa Refund Policy
Refund Terms
Frequently Asked Questions on Lufthansa Cancellation Policy
What is the Lufthansa cancellation policy for 24-hour cancellations?
Lufthansa Airlines’ 24-hour cancellation policy allows you to cancel your flight and get a full refund if:
You cancel within 24 hours of purchasing, and
Your flight’s departure date is at least 7 days later
Lufthansa’s 24-hour cancellation policy is valid for all kinds of tickets—including non-refundable fares. Remember, to qualify for a refund, you must meet both the conditions stated above, i.e., cancel your flight within 1 day (24 hours) of booking and your departure date must be at least 7 days ahead. If you don’t meet both these conditions, you may not qualify for a full refund.
Lufthansa Cancellation Policy for COVIDWhat is the Lufthansa COVID policy in 2022?
Under the Lufthansa cancellation policy in response to coronavirus, if your flight was canceled due to COVID-19, you are entitled to a full refund.
Note. Lufthansa’s goodwill arrangements during the COVID-19 period expired on June 1, 2022, so the regular fare conditions (incl. the standard Lufthansa cancellation policy) will apply again.
Lufthansa Flight Cancellation Due to Death or Serious IllnessUnder the Lufthansa cancellation policy, if you are unable to catch a flight because you suddenly fall ill or a close relative dies, you are allowed to change your travel date until you are in a position to travel again. However, a cancellation may not be permitted.
Lufthansa Cancellations—Other ConditionsWhat other conditions of the Lufthansa cancellation policy must I be awarded?
According to the airline’s flight cancellation policy:
Lufthansa cancellations can be made by phone, online, or physically at a ticket office.
Lufthansa Airlines cancellations can be made online through the website even if you’ve purchased your ticket from a travel agency or a website.
You must cancel your Lufthansa Airlines flight within the prescribed timeline to be eligible for a refund.
If Lufthansa canceled your flight and you want a refund, you must submit an online refund request for your refund to be processed. However, if you have purchased your ticket from a third party, you must contact them directly for a refund.
The cancellation fees range from USD 300 – 750 per passenger for travel from the United States, depending on your travel class.
Economy Class cancellation fees
Economy Saver and Economy Basic fares cannot be canceled.
Economy Basic Plus I fares can be canceled and refunded for USD 300.
Economy Flex II fares can be canceled and refunded free of charge.
Premium Economy cancellation fees
Premium Economy Basic fares cannot be canceled.
Premium Economy Basic Plus II fares can be canceled and refunded for USD 500.
Premium Economy Flex fares can be canceled and refunded free of charge.
Business Class cancellation fees
Business Basic fares cannot be canceled.
Business Basic Plus II fares can be canceled and refunded for USD 500.
Business Flex fares can be canceled and refunded free of charge.
First Class cancellation fees
First Basic fares cannot be canceled.
First Basic Plus fares can be canceled and refunded for USD 500.
First Basic Plus II fares can be canceled and refunded for USD 750.
First Flex fares can be canceled and refunded free of charge.
What is the airline’s flight cancellation fee for non-refundable tickets?
The Lufthansa cancellation fee for non-refundable tickets will depend on when
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