Jetblue Airlines Cancellation Policy | 888-504-1105

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The Jetblue Airlines Cancellation policy provides passengers with flexibility and peace of mind. In the event a passenger needs to cancel their flight, Jetblue offers different options depending on the fare type. For passengers with refundable (Flex) tickets, a full refund can be requested if the Flight Cancellation is made within the specified time frame. For non-refundable tickets (all non-Flex fares), Jetblue may offer the option to Cancel the travel dates or provide a travel voucher for future use. 

Major Highlights of the Jetblue Airlines Cancellation Policy

It is important to note that certain restrictions and fees may apply depending on the specific circumstances of the Flight Cancellation. To ensure a smooth process, check out the details of Jetblue Airlines Flight Cancellation policy below.

• Whether or not you can cancel your flight will depend on your ticket type (unless your flight is cancelled), as explained below. 

• You can cancel and refund any ticket without penalty if:

  • Your flight has been cancelled

  • Your flight is delayed by more than 5 hours and your trip no longer serves any purpose

  • You are denied boarding due to an overbooked flight

  • Your flight is subject to a schedule Cancellation exceeding 1 hour
    (for schedule Cancellations of less than 1 hour, the refund will be based on the fare rules of your ticket)

• The following ticket types cannot be cancelled or refunded (also indicated in your booking confirmation email):

  • Superlight fares (all classes, i.e., Economy, Premium Economy, and Business). 

  • Light fares (all classes, as above). 

  • Classic fares (all classes, above) 

• Only Flex fares can be cancelled and fully refunded in all classes—Economy, Premium Economy, and Business. 

• You can cancel your flight booking online via Jetblue’s Manage booking tool or Sisu (chatbot), or by phone. 

• To cancel and refund a group booking or a third-party booking, you must contact the tour operator or travel agency directly.

• To cancel and refund a ticket purchased from another airline, contact the airline directly. 

• You can claim a refund of your ticket (if eligible) by filling in the Jetblue refund form. 

• You can cancel your ticket within 24 hours of booking without any refund fee if you book your ticket 7 or more days before your flight’s scheduled departure time.

• Refunds (if eligible) include most of the unused taxes and fees, except for:

  • Service fees and payment processing fees, and 

  • Insurance and Fuel Fees (YR) on non-refundable tickets 

• If you purchase Jetblue’s Flight Cancellation Cover at the time of booking, you can cancel your flight and obtain a refund if you’re unable to travel due to illness or accident to you or a close family member.

How to Cancel Jetblue Airlines?

You can cancel your Jetblue Airlines online (Manage booking or chatbot, Sisu), by phone, or through the travel agent you purchased your ticket from. 

Before you cancel your flight, it’s important to review the terms and conditions of your ticket to understand any Flight Cancellation fees or restrictions that may apply. 

Then, visit Jetblue’s website or contact customer service to initiate the Flight Cancellation process as explained below. 

Jetblue Cancel Flight Ticket Online 

1. Go to the homepage, Jetblue.com

2. Click on the Manage option (you’ll be taken to the Manage booking page)

3. Retrieve your booking by entering your:

   1. Booking reference number (such as Y2KP3D) and family name
      (as it appears on your booking confirmation) 

4. Hit the Search button (your flight booking(s) will appear on the next page)

5. Click on Cancel flights and go through the information in the pop-up window

6. Hit the Continue button (your booking won’t be cancelled just yet, so don’t worry)

7. Review the following:

   1. The flights you want to cancel, and 

   2. The passengers for whom the online Flight Cancellation will apply

8. Check the box appearing at the bottom of the screen

9. Click on Confirm booking Flight Cancellation to finalise the Flight Cancellation 

Quick Online Flight Cancellation Tips 

• If you’re cancelling online via Manage booking, you won’t be charged a service fee.

• If you’re unable to cancel via Manage booking, use the chatbot (Sisu) for assistance

• Once you cancel your booking, you cannot undo it.

• Your refund amount will be calculated after you confirm your Flight Cancellation. 

• The amount of refund will depend on what type of ticket you’ve purchased. If you’re eligible for a refund, you will receive it using your original method of payment. To know your ticket type, check the booking confirmation email you received after booking your ticket. Alternatively, go through the information at the start of this page on what types of tickets can be refunded. 

• If you want to cancel the booking for only some of the passengers in your booking, use the chatbot (Sisu) for assistance in cancelling a specific flight in your booking.

• If you’ve booked through a third party or have made a group booking, you’ll need to contact your travel agent or tour operator directly to cancel and refund your ticket.

Cancel Jetblue Airlines Ticket by Phone

If you’re cancelling your Jetblue ticket by phone, have your booking reference number and personal identification information readily available when contacting Jetblue. 

Jetblue 24 Hour Flight Cancellation

Jetblue 24 hour Flight Cancellation policy allows all passengers to cancel their flights without being charged any penalty/refund fee if:

• Purchase their ticket 7 or more days before the scheduled departure time, and 

• Cancel their ticket within 24 hours of booking 

The 24-hour Flight Cancellation policy applies to all types of tickets, including non-refundable ones.

Note. To claim a refund, you will need to: 

• First need to cancel your flight, and 

• Then apply for a refund by filling out Jetblue online refund 

• Jetblue Airlines Cancellation Fee

Jetblue Airlines Cancellation fee for non-refundable tickets is the entire fare less any refundable airport/government taxes and surcharges. That’s right, if you decide to cancel your non-refundable ticket with Jetblue, in almost all cases you will lose almost the full amount of the fare. While this may seem strict, it is important to note that non-refundable tickets are typically priced lower than their refundable counterparts. Jetblue Airlines Cancellation policy ensures that those who choose to purchase non-refundable tickets are aware of the potential financial consequences of cancelling their reservation. 

If you’re planning to book a flight with Jetblue and want the flexibility to cancel without incurring a hefty fee, it may be worth considering purchasing a refundable (Flex) ticket instead. You will not be charged any Flight Cancellation fee if you purchase a Flex fare in any travel class—Economy, Premium Economy, or Business. 

What is Jetblue’s Economy Flex Flight Cancellation fee? Jetblue’s Economy Flex Flight Cancellation fee is USD 0 since Economy Flex fares can be cancelled without any penalty.

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