Hi Ayissi,
Thank you for contacting Google Ads. I am happy to assist you!
I understand that you are concerned about the Google Ads account: 862-312-0270.
Investigation:
Post investigating your Ads account, I want to inform you that this is an incomplete account that hasn’t completed its sign up process as such, we are not able to access the account and check for the issue.
Recommendation:
In such a case, I request you to please help me with the exact Google Ads account ID and the email address associated with it so that we can investigate further and help you with the best information.
However to proceed further please elaborate the concern with proper screenshots.
Thank you for choosing Google Ads. Have a great day!
Sincerely,
Rohit