Being constantly rejected for "Spam and Placement in the Store"

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Rohan Richards

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May 14, 2020, 9:09:19 AM5/14/20
to Chromium Extensions
Hi, as the title suggests my app is being rejected.
I have checked the agreement section and we do not violate any of these things. All I can think is that we have a subscription model for premium features so we are being classed as a paid app.
However I just read that since March, paid apps are no longer being blocked automatically. I have also been replying to the rejection letters for appeal yet they simply reply with the exact same message (screenshot below).
My extension ID is: ofekpeeegelmpohbbdnejfpalnalgkfg
We have previously been approved and are just having a patch rejected.
I am frustrated that this is so difficult, that even when I take the time to reply I do not seem to get a human on the other end of the line. I get the same canned message regurgitated, even when practically begging for an actual explanation.
Can anyone help me get this figured out?

Simeon Vincent

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May 14, 2020, 10:40:55 PM5/14/20
to Rohan Richards, Chromium Extensions
Your extension doesn't have icons. Please provide them as described in the icons documentation.

Cheers,

Simeon - @dotproto
Extensions Developer Advocate


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Josh Shatkin-Margolis

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May 15, 2020, 8:07:32 AM5/15/20
to Chromium Extensions, better.sce...@gmail.com
I am having the same issue.  Did you get this fixed?

For the past two weeks my Chrome Extension has been taken down despite repeated attempts to fix it, which has been in the Web Store for years without issue.  I have made changes trying to comply but it continuously gets taken down for reasons that don't make any sense to me.  I keep emailing support and receive back the same automated email with the same one sentence reason.  I read through all the policy guidelines and believe it meets them all.  What should I do?

Reason for rejection every time:

"Spam and Placement in the Store"

Item has a blank description field, or missing icons or screenshots, and appears to be suspicious.

When I email them they say:

We may remove your item if it has a unclear description field.

But I have rewritten my descriptions ten times and they still get rejected:

Title: Purple Cloud Click-To-Call

Summary: Initiate and track a customer phone call with a single click in your DealerSocket or ELEAD CRM.

Detailed Description: Purple Cloud Click-to-Call helps you track your phone calls so your boss knows you are working hard and your CRM system gives you credit for completing that phone call task.  Tracking your phone calls also helps ensure you receive commission for any sales calls you make.

Just click the customer's phone number and you are in direct meaningful contact with your customer and on your way to closing your next sale.  It saves you time not having to type in a phone number and ensures you don't dial the wrong number.

Single Purpose Description: This extension allows a user to initiate and track a phone call with a single click in two popular customer relationship management systems: ELEAD and DealerSocket.

Host Permission: This extension integrates with two customer relationship management (CRM) systems: ELEAD and DealerSocket.  This extension needs access to these two CRM's hosted web pages to highlight the phone numbers and detect when they are clicked.

For two weeks the extension has been down and my paying customers are cancelling because of it.  What can I do?  How do I fix this?  How can I talk to someone? 
 

On Thursday, May 14, 2020 at 10:40:55 PM UTC-4, Simeon Vincent wrote:
Your extension doesn't have icons. Please provide them as described in the icons documentation.

Cheers,

Simeon - @dotproto
Extensions Developer Advocate


On Thu, May 14, 2020 at 6:09 AM Rohan Richards <better.sc...@gmail.com> wrote:
Hi, as the title suggests my app is being rejected.
I have checked the agreement section and we do not violate any of these things. All I can think is that we have a subscription model for premium features so we are being classed as a paid app.
However I just read that since March, paid apps are no longer being blocked automatically. I have also been replying to the rejection letters for appeal yet they simply reply with the exact same message (screenshot below).
My extension ID is: ofekpeeegelmpohbbdnejfpalnalgkfg
We have previously been approved and are just having a patch rejected.
I am frustrated that this is so difficult, that even when I take the time to reply I do not seem to get a human on the other end of the line. I get the same canned message regurgitated, even when practically begging for an actual explanation.
Can anyone help me get this figured out?

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Paul Draper

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May 21, 2020, 2:28:35 PM5/21/20
to Chromium Extensions, better.sce...@gmail.com, jo...@purplecloud.com
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