Bad actors / dealing with spam users

[info]

Hi Team Chromium,

I wonder if you can let me know how you deal with repetitive spam reviews with your extensions?

Do you report them, and does google do something about it to remove it.

It seems it isnt possible to remove ourselves.

There seems to be rogue user trying to cause harm and I have reported to the chorm support team but in your own experience how have you handled this?

thanks for your input.

Regards

Van

[Simeon Velichkov]

Do you mean outright spam posts under your listing or simply bad reviews?

In my experience spam posts gets removed sooner or later even without me flagging them. As for bad reviews they are here to stay forever. I have tried flagging such 1 star 'it doesn't work' reviews multiple times and nothing happens.

[info]

Yes, I mean outright spam comments written by bad actors with same description tons of times. 

Thanks 

Sent from my iPhone

[info]

Hi Yes outright spam posts under your listing 

have you dealt with this before ?

thanks

[Patrick Kettner]

Hi Van,

Would you be able to share the extension that is getting the spam reviews?

patrick

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[info]

Hi Patrick,

Hope you are well.

I have raised a case already ( Case ID: [3-3980000035083]) but here is the link: 

https://chromewebstore.google.com/detail/savetimeapply-ai-job-sear/nkogfdnicckljpapaknjjngonddcihoc/reviews

Today I can see that the users who posted negative spam, some of their names (NOT ALL) have changed to “A Google Chrome User” but the comment and false ratings have still stayed and is affecting us negatively when a user visits our page on the chrome web store :(

Hopefully the SPAM is removed from under our extension as it is quite frustrating as you can imagine.

The spam started on the 13th DEC

pleaase find image below:

[Simeon Velichkov]

Honestly, I think that's a real concern. While all of the latest updates around the CWS are great there are also new challenges to be solved now. People are getting really crazy about extensions on CWS lately, offering ridiculous amount of money to buy one or as illustrated above going for another route.

[hrg...@gmail.com]

 

People are getting really crazy about extensions on CWS lately, offering ridiculous amount of money to buy one

I have yet to be offered any reasonable amount of money for an extension, let alone a "ridiculous" amount.

The most I've ever been offered for one of my extensions was US$10,000 (about 30k users). That's just 1-month salary for a novice engineer, so no deal.

 

[info]

Hi Team, what exactly happens when a spam comment is reported? 

Does it get reviewed and then deleted?

what's the process.

many thanks for your support all

Regards

Van

[Simeon Velichkov]

How much money do you make per month is besides the point, but if $10k does not sound like a ridiculous amount of money to you then ok, and especially when it is about extension that you have not put a lot of effort into, like in my case. The point being is that people willing to spend that amount of money can easily divert a fraction of that to some other activities.

As for the actual question, I am interested in knowing that too, what is the process behind reporting a review, and also what if there is no review to begin with, but just a rating. Imagine same Ratings chart in your dashboard as the one above, but nothing to even report as spam.

[info]

Hi @Patrick,

Are you able to assist in this matter please?

Regards

Van