Did anyone get rejected for "Spam and Placement in the Store"

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Barak Peleg

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Dec 31, 2019, 11:03:12 AM12/31/19
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Hey all,
We received a rejection for "Spam and Placement in the Store". The following bullets were attached:
  • Products must not contain false or misleading information, including in the content, title, icon, description, or screenshots.
  • Descriptions must directly state the functionality of the app so that users can understand the extension they are adding.
  • Screenshots must demonstrate the functionality of the extension in action.
We are trying to understand what we need to change before we re-submit. We thought perhaps they rejected us because we use text next to illustrated screenshots or because we showed Gmail in a few of our illustrated screenshots, but really have no idea...

Does anyone here also receive rejection recently on that cause? It would be great if you can share your knowledge for why and what did you change that got your extension to be approved. We are trying to contact the team but didn't receive any response yet...

Thanks!

Sunil Kumar

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May 15, 2020, 2:06:20 AM5/15/20
to Chromium Extensions
Hi there,

did you manage to fix the issue? I also received same email and not sure what to fix; my descriptions and screenshots are clear.

Appericate any inputs.

thanks,

Josh Shatkin-Margolis

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May 15, 2020, 8:05:24 AM5/15/20
to Chromium Extensions
I am having the same issue.  Did you get this fixed?

For the past two weeks my Chrome Extension has been taken down despite repeated attempts to fix it, which has been in the Web Store for years without issue.  I have made changes trying to comply but it continuously gets taken down for reasons that don't make any sense to me.  I keep emailing support and receive back the same automated email with the same one sentence reason.  I read through all the policy guidelines and believe it meets them all.  What should I do?

Reason for rejection every time:

"Spam and Placement in the Store"

Item has a blank description field, or missing icons or screenshots, and appears to be suspicious.

When I email them they say:

We may remove your item if it has a unclear description field.

But I have rewritten my descriptions ten times and they still get rejected:

Title: Purple Cloud Click-To-Call

Summary: Initiate and track a customer phone call with a single click in your DealerSocket or ELEAD CRM.

Detailed Description: Purple Cloud Click-to-Call helps you track your phone calls so your boss knows you are working hard and your CRM system gives you credit for completing that phone call task.  Tracking your phone calls also helps ensure you receive commission for any sales calls you make.

Just click the customer's phone number and you are in direct meaningful contact with your customer and on your way to closing your next sale.  It saves you time not having to type in a phone number and ensures you don't dial the wrong number.

Single Purpose Description: This extension allows a user to initiate and track a phone call with a single click in two popular customer relationship management systems: ELEAD and DealerSocket.

Host Permission: This extension integrates with two customer relationship management (CRM) systems: ELEAD and DealerSocket.  This extension needs access to these two CRM's hosted web pages to highlight the phone numbers and detect when they are clicked.

For two weeks the extension has been down and my paying customers are cancelling because of it.  What can I do?  How do I fix this?  How can I talk to someone? 
 

Barak Peleg

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May 17, 2020, 2:21:58 AM5/17/20
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I've been able to get my extension accepted without any changes.
Sorry but I can't help

Paul Draper

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May 21, 2020, 2:30:24 PM5/21/20
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Alicia Gibbs

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May 21, 2020, 2:31:37 PM5/21/20
to Chromium Extensions, Paul Draper
Bahaha bitches

Sent via the Samsung Galaxy Note10+, an AT&T 5G Evolution capable smartphone

From: chromium-...@chromium.org <chromium-...@chromium.org> on behalf of Paul Draper <pauld...@gmail.com>
Sent: Thursday, May 21, 2020 2:30:23 PM
To: Chromium Extensions <chromium-...@chromium.org>
Subject: [crx] Re: Did anyone get rejected for "Spam and Placement in the Store"
 
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vijay chauhan

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May 21, 2020, 2:33:42 PM5/21/20
to Paul Draper, Chromium Extensions
Hiii,I am Vijaysinh Chauhan 
All members for worning I have lives for it job then all extensions releted not forward mail my is.

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