CWS reporting incorrect rating count

[Hao Nguyen]

Since Jul 29, 2023, Chrome Web Store has been reporting incorrect rating count for some items intermittently. For example, my extension, ModResponse, is supposed to have 6 rating count, but it is now showing 12 (and if I view it in mobile it is still showing 6 rating count). If you look again some time later, it may show 6 again. I see the same issues with some other extensions as well, where the rating count is incorrectly inflated (almost double in some cases), and then correct itself sometimes later.

I started noticing this in Jul 29. Unfortunately the issue is intermittent. Please route this issue to the correct team if possible.

[Patrick Kettner]

Thank you for the Report, Hao!

I am reaching out to the folks in the store team now to make sure they are aware of it.

On Tue, Aug 1, 2023 at 10:01 AM Hao Nguyen <hao...@gmail.com> wrote:

Since Jul 29, 2023, Chrome Web Store has been reporting incorrect rating count for some items intermittently. For example, my extension, ModResponse, is supposed to have 6 rating count, but it is now showing 12 (and if I view it in mobile it is still showing 6 rating count). If you look again some time later, it may show 6 again. I see the same issues with some other extensions as well, where the rating count is incorrectly inflated (almost double in some cases), and then correct itself sometimes later.

I started noticing this in Jul 29. Unfortunately the issue is intermittent. Please route this issue to the correct team if possible.

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[Patrick Kettner]

Thanks again Hao

The team has root caused the problem, and reverted the change that caused it. 

We really appreciate you reporting it - if you are still having problems, please do let me know and we can dig in further.