Extension still Pending Review after 2 weeks :(

[Michael Cann]

Hi,

We pushed an update to our extension Battletabs (mjcklhnhfiepmofggcoegkmkokbljmjd) 13 days ago but later discovered an issue in the build.

We then mistakingly unpublished it thinking that would cancel the bad update from going out, unfortunately they seems to have pushed us right to the bottom of some queue and now we are stuck waiting and waiting to get an update to our 20,000+ users .

Is there anything we can do about this? :(

Mike

[Ricky Yu]

Ah.. same here. Mine (phkebhbfcnpfmiojlcmaikenomgokbjp) it has been unpublished and still in review for more than a week now. :( 

Ricky

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[Michael Cann]

15 days and counting..

[Alex G]

On the documentation page (https://developer.chrome.com/webstore/faq) they did mention that

If your item's status says "pending review" for more than three weeks, you should contact support.

which is https://support.google.com/chrome_webstore/contact/developer_support/?hl=en

It might be worth a try, although it's not really helping for me ¯\_(ツ)_/¯

[Brandon Wu]

Thanks Alex for the link. It's been over 3 weeks so we've submitted a support request from that link - let's hope we hear back soon! 

[Simeon Vincent]

There's currently no way to restore an extension after it's been unpublished and, due to the overwhelming number of requests, we don't expedite reviews save for the most severe cases. 

Mike, since it's been over 3 weeks since I'm opening a ticket with review to ask the review team to investigate. No teed to contact support in this case.

Cheers,

Simeon - @dotproto

Extensions Developer Advocate

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[Michael Cann]

Thats fantastic, thanks Simeon.

On Thursday, 19 March 2020 05:58:40 UTC+8, Simeon Vincent wrote:

There's currently no way to restore an extension after it's been unpublished and, due to the overwhelming number of requests, we don't expedite reviews save for the most severe cases. 

Mike, since it's been over 3 weeks since I'm opening a ticket with review to ask the review team to investigate. No teed to contact support in this case.

Cheers,

Simeon - @dotproto

Extensions Developer Advocate

On Wed, Mar 18, 2020 at 5:04 AM Brandon Wu <brando...@gmail.com> wrote:

Thanks Alex for the link. It's been over 3 weeks so we've submitted a support request from that link - let's hope we hear back soon! 

On Thursday, 12 March 2020 08:16:39 UTC, Alex G wrote:

On the documentation page (https://developer.chrome.com/webstore/faq) they did mention that

If your item's status says "pending review" for more than three weeks, you should contact support.

which is https://support.google.com/chrome_webstore/contact/developer_support/?hl=en

It might be worth a try, although it's not really helping for me ¯\_(ツ)_/¯

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[Alex G]

Hi Simeon could you help open a ticket with review for my extension (oncijbkbmebnjlnghhpjcoeeagokpaal) as well? It's been stuck in pending review for about a month now. Contacting support has turned out to be of no avail. Thanks!

On Thursday, March 19, 2020 at 5:58:40 AM UTC+8, Simeon Vincent wrote:

There's currently no way to restore an extension after it's been unpublished and, due to the overwhelming number of requests, we don't expedite reviews save for the most severe cases. 

Mike, since it's been over 3 weeks since I'm opening a ticket with review to ask the review team to investigate. No teed to contact support in this case.

Cheers,

Simeon - @dotproto

Extensions Developer Advocate

On Wed, Mar 18, 2020 at 5:04 AM Brandon Wu <brando...@gmail.com> wrote:

Thanks Alex for the link. It's been over 3 weeks so we've submitted a support request from that link - let's hope we hear back soon! 

On Thursday, 12 March 2020 08:16:39 UTC, Alex G wrote:

On the documentation page (https://developer.chrome.com/webstore/faq) they did mention that

If your item's status says "pending review" for more than three weeks, you should contact support.

which is https://support.google.com/chrome_webstore/contact/developer_support/?hl=en

It might be worth a try, although it's not really helping for me ¯\_(ツ)_/¯

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[Ricky Yu]

Can you also look at “phkebhbfcnpfmiojlcmaikenomgokbjp” too? Its been 3 weeks now :(

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[Simeon Vincent]

Michael,

FYI, mjcklhnhfiepmofggcoegkmkokbljmjd has been reviewed and approved.

Cheers,

Simeon - @dotproto

Extensions Developer Advocate

On Wed, Mar 18, 2020 at 4:45 PM Michael Cann <mike...@gmail.com> wrote:

Thats fantastic, thanks Simeon.

On Thursday, 19 March 2020 05:58:40 UTC+8, Simeon Vincent wrote:

There's currently no way to restore an extension after it's been unpublished and, due to the overwhelming number of requests, we don't expedite reviews save for the most severe cases. 

Mike, since it's been over 3 weeks since I'm opening a ticket with review to ask the review team to investigate. No teed to contact support in this case.

Cheers,

Simeon - @dotproto

Extensions Developer Advocate

On Wed, Mar 18, 2020 at 5:04 AM Brandon Wu <brando...@gmail.com> wrote:

Thanks Alex for the link. It's been over 3 weeks so we've submitted a support request from that link - let's hope we hear back soon! 

On Thursday, 12 March 2020 08:16:39 UTC, Alex G wrote:

On the documentation page (https://developer.chrome.com/webstore/faq) they did mention that

If your item's status says "pending review" for more than three weeks, you should contact support.

which is https://support.google.com/chrome_webstore/contact/developer_support/?hl=en

It might be worth a try, although it's not really helping for me ¯\_(ツ)_/¯

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[Simeon Vincent]

Ricky, 

Unfortunately it has not been 3 weeks, but we are close. If you do not get reviewed in the next few days, please reach out to CWS support to notify them of the issue.

Cheers,

Simeon - @dotproto

Extensions Developer Advocate

On Thu, Mar 19, 2020 at 8:22 AM Ricky Yu <rick...@gmail.com> wrote:

Can you also look at “phkebhbfcnpfmiojlcmaikenomgokbjp” too? Its been 3 weeks now :(

On 19 Mar 2020, at 12:32 PM, Alex G <chien...@gmail.com> wrote:

Hi Simeon could you help open a ticket with review for my extension (oncijbkbmebnjlnghhpjcoeeagokpaal) as well? It's been stuck in pending review for about a month now. Contacting support has turned out to be of no avail. Thanks!

On Thursday, March 19, 2020 at 5:58:40 AM UTC+8, Simeon Vincent wrote:

There's currently no way to restore an extension after it's been unpublished and, due to the overwhelming number of requests, we don't expedite reviews save for the most severe cases. 

Mike, since it's been over 3 weeks since I'm opening a ticket with review to ask the review team to investigate. No teed to contact support in this case.

Cheers,

Simeon - @dotproto

Extensions Developer Advocate

On Wed, Mar 18, 2020 at 5:04 AM Brandon Wu <brando...@gmail.com> wrote:

Thanks Alex for the link. It's been over 3 weeks so we've submitted a support request from that link - let's hope we hear back soon! 

On Thursday, 12 March 2020 08:16:39 UTC, Alex G wrote:

On the documentation page (https://developer.chrome.com/webstore/faq) they did mention that

If your item's status says "pending review" for more than three weeks, you should contact support.

which is https://support.google.com/chrome_webstore/contact/developer_support/?hl=en

It might be worth a try, although it's not really helping for me ¯\_(ツ)_/¯

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[Alex G]

Hi Simeon,

Friendly rerequest for oncijbkbmebnjlnghhpjcoeeagokpaal, it's been a month and super frustrating for both the developer and 70,000+ weekly users. Thanks!

[Brandon Wu]

Thanks so much Simeon! We also noticed a new update went through much quicker (a few hours). Appreciate the help!

[SHUN-NING YOU]

Hi Simeon,

My chrome extension: mgopdajgdlnjdhfiielgclcfkghjjnma 
It has reviewed over 1 month, is this normal? Could you help to check why the review is so long?

[Nico S]

Our extension with the ID: fcjmopeebnejobiceiibbappilelkagi
Is also still pending. We just changed some of the description because we got „spam or keyword placing“ rejects, which we now know, also is a bug which rejects all extensions with icon dimensions different than 128x128px in your new dashboard....

So right now we stuck in „review pending...“ state since over 3 days! For just some description changes!
Please review it already, fix those false icon site rejections which causes the wrong spam keyword rejections and start supporting your extension developers!

Google support seams dead from our side. This is not acceptable...

[Михаил Портнягин]

It looks like nobody cares about our extensions. We have added all the changes that Simeon advised, so why the extension is still in pending?
Our extension ID: faieahckjkcpljkaedbjidlhhcigddal

[Nico S]

The point is, google migrated to the new dashboard, which kicked a lot of developers out of the store.
There are plenty of bugs in the new dashboard, which reject all our extensions in several ways.
There is 0 support from google or just some templated copy paste texts with zero informations and zero human interaction on googles side.
So why the hell is google changing the backend, which breaks a lot of stuff for all of us and google does not care?

If something breaks, it should get fixed and developers with issues caused of those migration bugs need to get supported so their extension get available again.

Even Simeon is gone since 19.03. and was not active anymore.
Day for day even more developers write here, probably a lot do not know this google group to chat. So the damage is big for all of us. Google does not care a bit.

There is absolute no support behavior from google for us, which is catastrophical if you all note, google broke all our extensions out of the their store due bugs or wrong configured rules on their side.

The review speed is horrible. The review reject responses are horrible!
The support if you try to contact a real human from google, is horrible.

I don‘t know how long we all habe to wait to get our extension into the store again. But its great it got rejected or pending review so fast.

So all we can do is waiting for nothing.
Our customers complaining, because we can‘t provide all features thanks to google. So how long should this go like this?

All the complains from all the developers here get more day by day.