CCADB Update: Case Email Notifications and Closure Status
Chris Clements
On Wednesday, April 24, 2024, the CCADB will be updated to automatically email the Case Creator when a Case is submitted or closed.
More specifically, this update will provide:
+ Email when the Case Creator has successfully submitted a Case and when that Case has been completed after Root Store Operator review.
+ 'Case Opened Date/Time' and 'Case Closed Date/Time' values populated on the “Case Progress” tab.
+ ‘Date/Time Opened’ in place of ‘Date Opened’ and a new column for ‘Date/Time Closed’ under the My CA > Cases > list view.
These changes were inspired by this request and we appreciate the constructive suggestion.
Please continue to contact CCADB Support (sup...@ccadb.org) with any questions regarding the CCADB.
Thank you
-Chris, on behalf of the CCADB Steering Committee
Chris Clements
Hello,
We have extended this feature to automatically email all CA Owners Primary POCs (those who can log into the CCADB) when a Case is submitted or closed, or a comment is added to the Case.
This enhancement was suggested here, and we appreciate the feedback.
Please continue to contact CCADB Support (sup...@ccadb.org) with any questions regarding the CCADB.
Thank you-Chris, on behalf of the CCADB Steering Committee
dr. Szőke Sándor
Hello,
I recently received a notification that my open case was closed.
I think this is a useful feature, it helps to make communication more efficient, because POCs are immediately informed of any changes to the open case and do not have to log into the CCADB system unnecessarily just to check for any changes.
Kind Regards,
Sándor
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