CCADB Update: New “Add/Update Contacts” Case type

[Chris Clements]

All,

On May 11, 2023, the CCADB will be updated to introduce a new “Add/Update Contacts” Case type. CA Owners should not be impacted during this update and can perform routine functions as expected.

In the “Add/Update Contacts” Case type, we are automating background processes that will allow CA Owners to add new or update existing contacts for their organization directly in the CCADB. A CA Owner creates and submits this type of Case in the same manner as the other Case types.

This new Case type should:

+ Enable CA Owners to clearly indicate contact changes directly in the CCADB.

+ Automate the actual changes to the contact data.

+ Automate Salesforce license issuance or revocation.

We will send a separate email when the new Case type is available.

 

Thank you

- Chris, on behalf of the CCADB Steering Committee

[Chris Clements]

All,

The CCADB update to introduce the new “Add/Update Contacts” Case type is complete.

The “Add/Update Contacts” Case type automates background processes and allows CA Owners to add new or update existing contacts for their organization directly in the CCADB.

Thank you

- Chris, on behalf of the CCADB Steering Committee