Exceeding CCADB CA Logins for Current Term

[Kathleen Wilson]

All,

We have sent the following notice to each CA Primary Point of Contact (POC) who has been regularly and frequently logging into the CCADB.

We would like to have a discussion here about the information that CA primary POCs currently obtain by logging into the CCADB when they don’t need to update their CA’s data or create/update a Case.

As a Primary POC for your CA…

• What information are you looking for when you log in to the CCADB when you do not intend to update/create data or a case?
• Would it be helpful for the CCADB to provide that information via additional public reports?  
• Would you want to opt-in to a regular email from the CCADB containing certain information about your CA, so that you don’t need to log into the CCADB as often?

== Notice to Primary POCs ==

Subject: [Action Requested] Exceeding CCADB CA Logins for Current Term

Dear CA Primary POC,

With this message, we request that until August 5, you only log in to the CCADB if you need to make a data update, such as reporting a new intermediate certificate/revocation or updated audit, self assessment, and policy documents. If it is possible to consolidate multiple updates across one CCADB login session rather than spreading these logins and updates across multiple days, it would be appreciated.

Reason for this request:

The CCADB is a highly customized instance of Salesforce, and we have been notified by Salesforce that we are exceeding our CA user login numbers for this annual term, which ends on August 4.

CA users are "Salesforce Community" users, and information about Salesforce Communities Licenses may be found here:
https://developer.salesforce.com/blogs/developer-relations/2014/02/salesforce-communities-licenses#:~:text=What%20happens%20if%20I%20go%20over%20my%20monthly%20limit%20allocation%3F

Salesforce follows a yearly entitlement policy to determine overage for community user logins. We (CCADB Steering Committee member organizations) are currently paying for an annual allotment of community user logins, of which we only have about 100 left in our annual term, which resets on August 5.

As the CCADB usage continues to grow, we will (1) evaluate options for our next annual term with Salesforce, and (2) initiate further discussion in the CCADB public group (https://groups.google.com/a/ccadb.org/g/public) to better understand the CA community usage and login needs.

==

Thanks,
Kathleen and the CCADB SC

[Kathleen Wilson]

Thank you to all of you who have so promptly responded to this request to reduce your CCADB logins until August 5. 

If you do need to make updates to the CCADB before August 5, we ask that you consolidate your CA's logins to one account one day per week.

I appreciate the email that I have received explaining your CCADB usage, summarized below.

Login to the CCADB to update data:

- Create a Case or respond to a comment on a Case

- Respond to a CCADB Survey

- Update data related to your CA, root certificates, intermediate certificates, documents, self-assessments.

For the CCADB usage listed above, would it be reasonable to ask CAs to consolidate their CCADB logins to one account one day per week? Two days per week? Other?

Or do you have other ideas about how to encourage the above behavior while managing our monthly login allowance?

We would like to document expected usage/behavior, and we may still increase our monthly login allowance based on the results of this discussion.

Reasons that CA POCs login to the CCADB more than one day per week on a regular basis:

- Check progress of a Case

- Check for any new tasks listed in CCADB Home page

- Check details of intermediate certificate records

- Check for pending items requiring attention in CCADB

Would you (CA POCs) be interested in public reports that provide the information listed above for all CAs?

Or would you prefer to receive a regular email that provides the information listed above?

Opt-in? Daily? Weekly? Customizable?

Or would you prefer to only receive email when there are pending items requiring your attention in the CCADB?

Thanks,

Kathleen