Reolink change quality

[Joske522]

Hi guys, received my camect yesterday :-) 

It found my 2 cameras that I wanted to use instantly and after typing in the password they produced an image in the app.

But it's really grainy... Is there a way to improve the quality of the camera feed? Even when setting the camera to full screen, it's still not really good.

In the Reolink app the feed is much clearer and you can select 3 levels of detail there.

Thanks!

[CamectArup]

First make sure Camect is getting the full resolution feed from your cameras. It probably is, but to check, open the camera settings and click the "i" next to "Camera Name". It will show you a bunch of details about the stream, including the resoution. 

The resolution in the multi-camera view is limited to VGA resolution. If you click the "pop out" button at the top left, you'll either get to full resolution, or to a higher (but not full) resolution if your viewing device's CSS resolution is less than that of the camera. If you get an intermediate resolution, you'll be able to get a higher resolution by clicking the button in the location again. At that point you should be getting the full resolution of whatever is coming from the camera. 

If it still looks bad to you at full resolution, then try exporting a short clip of motion. (Make sure the beginning and end markers are entirely within a region of light or dark green when you mark off the clip.) That will get you a sample of video as Camect is saving it. If it looks fine when you play it in VLC but it looks back when you're viewing in the UI, it would tell us that there's some issue with how the playback is being set up and we can investigate that more. 

[Joske522]

Hi Arup,

Thanks for the explanation! It's clear now how it works. If I click the popout button a second time the resolution is perfect. I tried downloading a clip to my phone but it says in the app that it is complete, but where do I find them? They are not being downloaded to my phone?

Thanks!

[CamectArup]

Are you trying the download on an iphone using an old version of iOS? 

The clips are indeed downloaded to your phone, and the answer to where the download goes is "to the same place that any file downloaded by your browser would go" -- but on older versions of iOS it was pretty nonobvious where it went and how to get to it (and I don't know myself).  From iOS 13.3 or so onwards, Apple made this much better -- the download prompts you as to where to put it, and you can find the file later using the files app. 

[Joske522]

Aha! No I have a Samsung S20 Ultra, but I see that the videos are being downloaded in the video folder in the "my files" app. The Camect app just doesn't show that it is downloading the video with a phone prompt. 

Resolution of the downloaded file is also perfect :-) 

Thanks for the info Arup!