In response to community issues caused by COVID-19, we’re temporarily adjusting your camera quality and bandwidth in an effort to conserve internet resources. With so many people working and attending school from home, we’re stretching our resources in ways we haven’t before—including the internet. As local internet resources are stretched past their limits, you and many others may have noticed interruptions like dropped video calls or frozen screens. During this time, it’s critical for us to work together to ensure we find ways to help the community at large. To answer the global call from ISPs to prioritize bandwidth for learning and working, in the next few days we’re going to be adjusting the quality and bandwidth setting on Nest cameras to the default setting. This change is temporary, and you may notice a difference in quality, but only the quality and bandwidth setting will be adjusted. All other settings will stay the same, and all core features will continue to work. However, if your needs require a higher video quality setting, you can easily change it back at any time by going to your camera settings. You’ll see a notification from your Nest app when the change has been made, and we’ll let you know when this setting is restored to its original state. You don’t need to do anything, but if you have questions or need help you can find more information on our support page. This is one of the many ways Google is helping people stay safe, informed, and connected. One way you can help is by making sure your cameras are only on when you need them by using a schedule, or using Home/Away Assist. We thank you for being part of our Nest community, and together we can help ensure that everyone stays connected during this unprecedented time. The Google Nest team |