Tp-Link Tapo TC70 Onvif PTZ

[Matt Link]

Hi all,

Just added an internal PT (no Z) ONVIF camera to the network. Camect picked this up OK and after entering credentials I've got video and audit, but I can't get the PTZ controls to show up.

Camect detected the camera as: rtsp://<user>:<pass>@192.168.1.76:554/stream1  

I've tried disabling the auto-added camera and adding it manually using the following with the Onvif port, but get an error adding the camera

I think the camera's implementation of PTZ  using Onvif is probably OK, as I can control it using "Onvif Device Manager" (https://sourceforge.net/projects/onvifdm/) :

Is there anything I can do to get the PTZ controls working through Camect?

[Arup Mukherjee]

If you're getting an error adding the camera by Onvif, then the inability to connect via Onvif is the first issue to worry about.  Is the auto-discovered camera added as "Onvif camera" or is it "Generic Camera" ? 

When you add an Onvif camera manually, you're supposed to put only the IP address into the text box, as indicated by the prompt in the box you should see before you type anything, i.e. assuming you set the type to Onvif first. 

So, try putting in just the IP address and see if you're able to add the camera first.  If you are, it's possible that the camera uses one of the different PTZ modes that we don't support. (We actually don't officially claim to support Onvif PTZ functionality, although we do support some common PTZ modes that cover many Onvif cameras.) 

If you get an error even after putting in just the IP address, use "Report Bug" from the hub settings shortly afterwards, and we'll see if there's anything useful getting logged. 

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[Matt Link]

Hi Arup,

Thanks for the quick response. 

The camera was detected as "Onvif camera", so guessing it's due to the different PTZ modes you mentioned. 

I'd assumed Onvif PTZ would be standard between all cameras, but it sounds like onvif is more complicated than that!

I thought I'd try manually adding the camera as I wasn't sure if port 2020 was non-default and if that made a difference, just trying different things out, so I don't think there's any issues - just user error.

I'd seen the PTZ controls mentioned, but hadn't realised it wasn't officially supported, so no problem.

Thanks

Matt