Downloaded video clip playback issues

Daniel Hicks

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Jan 2, 2020, 3:55:25 PM1/2/20

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I have a video clip that I downloaded to my computer (windows 10). I'm noticing some issues with the downloaded video:

- Video plays back smoothly using a video player (latest IrfanView version 4.54) but without audio

- Video stutters on playback in Google Chrome, but audio is smooth

- Both Chrome and IrfanView players show incorrect video lengths for the clip. In this case the video clip is ~1 hour long but the video players indicate the clip is ~7 hrs 10 min. If I scroll past the ~1 hour end of video it remains on the last frame until the 7 hour clip is finished.

Thoughts?

CamectArup

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Jan 2, 2020, 4:27:31 PM1/2/20

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Please try VLC (which is available for all platforms) and see if it will play properly there.

Daniel Hicks

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Jan 2, 2020, 4:58:33 PM1/2/20

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Shoot, sorry!! I said IrfanView in the initial post but it is, indeed, VLC version 3.0.8 (64 bit) that I am using as my video player. (I've been editing pictures and have irfanview on the mind...)

So video plays smoothly, no audio, incorrect clip length.

Sorry about that!

CamectArup

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Jan 2, 2020, 5:13:45 PM1/2/20

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Do these problems under VLC occur with short clips too?

Daniel Hicks

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Jan 2, 2020, 5:40:10 PM1/2/20

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Yes, just created a short ~3 min clip and it has the same issues.

Also tried a different camera feed. Same problems.

CamectArup

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Jan 2, 2020, 5:59:26 PM1/2/20

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On one of the cameras that produce these problematic clips, you could mark off and share a short clip with us?

i.e. On the timeline, set the start and end markers, click the share button, and check "also share with Camect"

Thanks.

Daniel Hicks

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Jan 2, 2020, 6:33:18 PM1/2/20

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Ok, just shared a quick video.

CamectChao

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Jan 3, 2020, 1:03:28 PM1/3/20

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Thanks Daniel. We'll fix it.

One more question, could you repro it on non Nest cameras?

Daniel Hicks

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Jan 3, 2020, 1:07:19 PM1/3/20

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I don't have any non-Nest cameras at the moment.

CamectChao

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Jan 5, 2020, 5:49:22 AM1/5/20

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I found the problem. The fix will take a while to be released since we'll be busy next week at CES.

We'll push the release after that.

CamectChao

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Jan 8, 2020, 1:58:07 PM1/8/20

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Hi Daniel,

The bug should be fixed now. Please try again when you have time.

Sorry for the inconvenience.

Daniel Hicks

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Jan 8, 2020, 2:11:20 PM1/8/20

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Just checked and seems to be all fixed.

Thanks for your help!

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