Hub Cannot Connect To Google/home.camect.com

[Eric Roberts]

Good afternoon Camect team, I have been running a Camect hub for about 4 to 5 years now.

A few days ago (July 25th around 12:00am), my hub disconnected and I have not been able to get it connected again.

We've had some bad storms as of late and even though I have my hub and network connected through a UPS, a few of the lightning strikes actually hit 2-3 doors down from me. So I have a feeling that its a hardware/ethernet port issue with the hub itself caused by power surges that may have hit my network, and not really any kind of software issue. 

But I wanted to post here just in case subscriptions or something were implemented that may be preventing my hub from being able to connect and I missed it.

If this does end up being a hardware issue and I replace this hub, is there a way to link the new hub to the same account in order to avoid needing to set up all of my notification, alert settings, alert areas, etc. over again? Or will I just have to start over from scratch again on the new hub?

Thanks for the help in advance!

[Arup Mukherjee]

If your hub appears to be powering on, then connect it to an HDMI monitor and to network and power. Wait for at least 15 minutes from the time you connect the power, and then take a picture of what's showing on HDMI and send it to us at sup...@camect.com so we can help determine what the problem is. 

In order for you to be able to transfer settings to a new device, you need to have the cloud backup of settings enabled. It is off by default because it's a privacy decision as far as whether or not you want to share that info with us. If you had the cloud backup enabled, then you can restore the settings onto a new hub after activating the new hub. The cloud backup is enabled from 

         hub settings > show advanced settings > Back up your settings in the cloud.

Unfortunately, if your hub turns out to have failed there's no way to retroactively enable that setting. 

Arup

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[Eric Roberts]

I hooked it up to my monitor today actually. Boot up sequence seemed to start and complete fine.

i didn’t get a picture but after the boot up sequence, it just kept cycling through a could not connect to google/could not connect to home.camect.com message over and over again and I never get the device to show as connected to my ubiquity switch, I’m almost certain it’s an issue with the Ethernet port.

I’m assuming there’s no way to adjust hub configuration to use wifi or be able to connect a usb to Ethernet dongle just temporarily?

Worst case I’ll try to see if I can find a computer I can put this nvme into to at least run the hub to get it connect to set up the cloud backup.

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From: Arup Mukherjee <ar...@camect.com>
Sent: Sunday, July 27, 2025 21:22
To: Eric Roberts <earobe...@gmail.com>
Cc: Camect User Forum <fo...@camect.com>
Subject: Re: [Camect Forum] Hub Cannot Connect To Google/home.camect.com

 

[Arup Mukherjee]

Please send us that snapshot once you have it back online and we can see if we can tell whether the failure to connect looks like a software or a hardware issue. 

If it's a hardware issue, you can use a USB ethernet dongle instead of the built-in jack. You need to find one that claims to work with linux (and most do). This adapter is one that I've used successfully in the past but the one I bought was a few years ago, and sometimes companies change the underlying hardware,  so I do not claim that it's guaranteed to work. 

If adding a USB ethernet adapter, you can also plug in a USB keyboard, press ctrl-alt-f9, and use option 4 to configure the hub to use the adapter.

Arup

[Eric Roberts]

Ok beautiful, I’ll do a bit of research and grab a dongle (or the one you linked to) once I determine best chance of working.

I’ll also connect the hub to my monitor again and get the screenshot for you tomorrow.

As always thanks for the great customer support!

Let me know if you have any questions.

Thank you,

Eric Roberts

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From: Arup Mukherjee <ar...@camect.com>
Sent: Sunday, July 27, 2025 9:43:33 PM

[Eric Roberts]

To follow up on this thread for anyone else that may run into a similar problem.

I was able to hook up my hub to a monitor and get the needed screenshot over to the Camect team. They confirmed that the hub was showing a missing NIC.

The good news is that the Ethernet adapter Arup recommended worked perfectly. I was able to get the old hub connected via that adapter, after configuring it va ctrl-alt-F9, which allowed me to set up the cloud backups. This will make it much easier to get the new hub setup.

As usual, great customer support from the Camect team!

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From: Eric Roberts <earobe...@gmail.com>
Sent: Sunday, July 27, 2025 9:48:52 PM
To: Arup Mukherjee <ar...@camect.com>