Owner email change

[Steven Green]

Hello. 

How do I change my main owner email address? is it possible at all?

[Arup Mukherjee]

You cannot change the owner of a hub without resetting and activating again. To avoid having to redo all the setup work, you can save and restore your configuration from the cloud backup. You'll have to be careful though ... if you get any of the steps wrong, you will be setting up your hub again from scratch. 

Here are the steps:

     1. The old (ie current) owner of the hub should add the new owner as an admin, and also enable the cloud backup of settings.
     2. The new (i.e. future) owner of the hub should sign in with his own account and verify that he can see the backed-up configurations from this hub whose owner is about to change.
     3. The old owner goes ahead and resets the hub. After doing this, the old owner must NOT delete the entry for the hub that now shows as disconnected on the top page at home.camect.com.
     4. The new owner activates the hub, and then restores from the saved backup.
      5. The old owner can now delete the entry for the hub. 

On Thu, Jun 22, 2023 at 9:06 AM Steven Green <steven....@gmail.com> wrote:

Hello. 

How do I change my main owner email address? is it possible at all?

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[Arup Mukherjee]

Yes, add a second admin account to the hub for the new account.  

While signed in as the old owner, turn off email alerts (from the "me" tab on V1, or the "my settings" section of the alerts tab on V2). 

Then, sign in as the new admin account and turn on email alerts in the corresponding location. 

Arup

On Thu, Jun 22, 2023 at 11:05 PM Steven Green <steven....@gmail.com> wrote:

Thanks for the answer. Seems a bit tricky.

Can I just turn off email alerts to owner email and turn on to secondary user email?

[Steven Green]

Thanks very much for help.

[Steven Green]

Hi. 

Another question. 

I receive alerts on the owner's email. 

How to send alerts to other users? I've added 2x users with all permissions but none receive alerts.

Thanks.

[Arup Mukherjee]

Email alerts are off by default for users other than the owner. The new user needs to sign in with their own account and enable the email alerts for themself. 

In V2 you do this in the "my settings" section of the alerts tab of the hub settings, where you need to check the "send me camera alerts by email" checkbox. In V1 there's a similar setting in the "me" tab of the hub settings.