WebRTC Failed

[Mike Irey]

When at work (behind multiple different types of firewall/intrusion detection protocols), I get a WebRTC failed message when trying to access streaming videos of my 6 hikvision cameras (all attached to NVR) that were added manually to stream from the NVR.  Any way around this

[CamectArup]

1. Are you able to connect to your device from other locations away from home, e.g. via the cell data connection on your cell phone? I just want to be sure that the issue is the network at work rather than something your own firewall at home is doing? 

2. When at work, are you trying from a device on which you know WebRTC has not been disabled ... e.g. With the same cell phone that works using cell data but does not when connected to the corporate WiFi? 

Most corporate networks do work for WebRTC but occasionally we encounter some who have done things to explicitly block WebRTC. We don't try to subvert such restrictions. 

If you'd like to try to debug a bit after checking #1 and #2 above, and if you can connect to your device via your cell phone, then do the following to get us some more info:

            a. Connect to your device from your cell phone. Leave this connection alive as you then also try to connect from a browser on the corporate network. 

            b. From the browser on the corporate network (i.e. after the failed attempt to connect), click your profile pic at the top right, and use "Report Bug" .. check the checkbox to include browser logs. 

            c. From your phone connected to your device in step 1, open the home settings (cog wheel at top right), and use "Report Bug" from there (i.e. not the same place as the previous step) and check the checkbox to include logs and settings from your device. 

This isn't always enough for us to be able to tell what's happening on the corp network, but it's a start.

[Mike Irey]

I can connect on my cell while connected to the corporate network.  Will try the steps below tomorrow and let you know.

Sent from my iPhone

On Apr 5, 2021, at 2:40 PM, CamectArup <ar...@camect.com> wrote:



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