Slow Camera Load Times In Hub View/Individual Camera Views

[Eric Roberts]

Not 100% sure if it's due to a recent update or not, not really able to pinpoint it to one, but upon opening the app or PWA, all 6 of my cameras seem to load incredibly slow or sometimes not at all and instead I receive a disconnected, No cameras yet..., Or WebRTC error.

Load times range from 1-3 minutes, sometimes even longer. It also seems to be random cameras too. As an example, When opening the app/PWA, my driveway camera view will load almost instantly, but then if I force close the app/PWA and immediately open it again, the driveway camera will be one of the cameras that loads slowly or not at all. This happens in both the hub view (all 6 cameras at once) and single camera full screen view.

Ive had all of the same cameras for quite some time now (close to two years), same phone being used to connect to the app/PWA, and the same internet provider/network. I did need to replace the hub recently due to the NIC going out on my old hub, but my assumptions is that new hardware on the same cameras should perform the same or better. 

In testing when connected via the web on a PC, I do not experience the same issues.

Everything used to be very responsive. Ive submitted a bug report this morning with logs included, hoping you may be able to take a look and see if there’s something specific going on.

Let me know if any additional information may be needed.

[CamectChao]

We received the bug report. Will take a look and reply to it.