"Failed to add new camera. Camera status came back as lost"

[My D]

A previously set up camera in Camect had to be reset and at least temporarily shifted from ethernet to wifi.

I have deleted the camera's previous set up from Camect.

When I attempt to set it up again I get "Failed to add new camera. Camera status came back as LOST."

How can I add this camera back to the system? It's a Reolink RLC-510WA and it is showing up fine in the Reolink app, and Home Assistant.

[CamectChao]

Were these cameras added as ONVIF cameras? Please make sure the camearas' IPs are still the same.

Another possibility is that Reolink may disable ONVIF / RTSP when they upgrade the firmware. Please check the app, make sure both ONVIF and RTSP are enabled.

Please file a bug report from the hub if none of the above helps.

[My D]

I've tried it every way I can think of, including by stream url as recommended in a thread about Reolink cameras. I even created a new user in the camera with different credentials, and it still won't work.

However, with a different connection type besides Reolink, my error alternates between "enabling" and "searching. I even get a "username and password is configured correctly" in the config screen. But I never get video.

[CamectChao]

"Enabling" "Searching" just mean the hub is trying to do something. 

Please file a bug report from the hub. We'll take a look.

[Bobban59]

Hi, I'm getting the same response trying to add a TP-Link camera remotely over RTSP. Do you have any solution from analyzing?

[CamectChao]

That means the hub failed to retrieve the RTSP stream. We don't know what's wrong w/o seeing the log.

Please file a bug report after you have failed to add the camera.

[Bobban D]

Thanks, I now got it connected. Turned out I had entered wrong data when port forwarding at remote site.

Btw, can you provide details of your high capacity 60 -solution?

Skickat från Outlook för iOS

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Från: CamectChao <ch...@camect.com>
Skickat: Wednesday, March 26, 2025 5:43:46 PM
Till: Camect User Forum <fo...@camect.com>
Kopia: Bobban59 <bobb...@gmail.com>; CamectChao <ch...@camect.com>; camsys...@gmail.com <camsys...@gmail.com>
Ämne: Re: "Failed to add new camera. Camera status came back as lost"