"WebRTC Failed" when outside my local network

[Patrick Barr]

Quickly installed and activated my Camect today and was successful in getting video streamed on my phone. Added a user for authorized access (myself, at another email address), selected my home from the invitation email, entered my (different) password, and got streaming video from the local network. But when trying to view away from home (Safari on iPhone, networking by cellular), I get a spinning circle of dots over the image frame and after maybe 10 seconds, a notification that "WebRTC failed; click to retry". Did I forget to set something obvious to allow remote access?

I have AT&T gigabit fiber at my home, and am using their modem, with a Netgear Nighthawk 7000R wireless access point.

Thanks in advance.

[CamectArup]

Please try it again and let me know while it works now. I fixed something that might have been an issue, but I'm not sure if it was related to your problem or not. 

In general, you're not supposed to have problems connecting, with the exception of when your phone is connected to some corporate networks that do very specific things to block WebRTC, i.e. Accessing via a normal cellular provider should not require anything special. Which cellular provider one are you using?

AT&T gigabit fiber should also not be a problem -- although if you have the somewhat buggy Pace modem that may make it a bit harder to make connections than if you have the Arris BGW-210. It assume you let it try more than once to make the connection?  Also, I think your Netgear nighthawk is not anywhere in between Camect and your phone in the away-from-home scenario you're describing, so it shouldn't matter either. 

Could you try it again, letting it attempt to connect at least 3 times, and then use "Report Bug" from the top level page to submit a bug report so that we can see what information is being reported? (You should be able to Report Bug from the top level page even though the connection doesn't succeed. Make sure to check the checkbox to include browser logs. If you have any problems with Report Bug, send us email with the time (and timezone) at which you tried to connect, and the email address you used to activate your Camect and we'll see what we can figure out.) 

(By the way, you can also do this test when you're physically at home by turning off your phone's wifi to see if you're able to connect through the cellular network.) 

[Patrick Barr]

Yes, it does indeed now work (still home, but wifi turned off, so connecting 'remotely' via AT&T cellular). Thanks very much for the help.

I do have the Pace modem, BTW, so yo have at least one datapoint where that doesn't adversely effect something.

[DRION Bruno]

I have the same problem. When I am outside I have the message WebRTC failed. The problem appeared after I added a new user.
At home I have no problem
Can you help please ?
Thanks

[CamectArup]

Hi. Is it still happening for you? (If you're back home now, you can test using your cell phone disconnected from wifi so that it will use the cell network.) 

If it still happens, please use Report Bug from dropdown you get if you click the profile pic at the top right on the top page, and check the checkboxes to include logs from your browser.

[Robert Wyrick]

I just got my device today.  Local setup is fine.  It works in a local browser.

It does NOT work on my phone... whether connected via wifi to my home network or not.

[CamectArup]

Hi Robert, 

   

    This is an old thread, and the problems that the original posters had were resolved. To help you too we'll need some more information: 

- What kind of phone do you have? 

- What browser are you using on it? 

- Are you having trouble when connected to the cell phone network, or when connected to WiFi? 

- What exactly happens when you try to connect? I assume you are clicking on the name of the home and then get some error message? 

Thanks, 

Arup