Unable to connect remote cameras

[Bobban59]

I have 5 cameras at two locations remote. These cameras have been working well until yesterday but Camect is now unable to connect? I heve not made any changes to either cameras or the Camect setup. Remote cameras have been setup via two separate DDNS, one for each location. 

Strange thing is that I can still reach and see the cameras if I use an App (CamHi and SuperLive Plus)

I have also restarted Routers to refresh but this has not helped.

[Bobban59]

Forgot to say, the cameras I have at the Home location are working fine

[CamectArup]

Did the IPs of the remote cameras change and have you seen Camect handle such changes succesfully in the past? (We handle dynamic IP changes on local cameras, but I haven't checked if we re-resolve the hostname on attempts to reconnect the camera.) 

Try the following: 

   1. Click on the "unable to connect" in the camera. Assuming a scan is not in progress, it should change to "searching..." and see if it reconnects. 

   2. Disable and re-enable one of the cameras. (Use the slider at the top left to disable, click "show XX disabled cameras at the bottom of the camera display", and then re-enable the camera. 

   3. Restart Camect and see if that gets it back.  (home settings > show advanced settings > restart)

If any of these works, let us know, and let us know whether the address changed. 

If none of these works, then shortly after restarting go to home settings > Report Bug  and clearly indicate which cameras are having problems, and check the checkboxes to include logs and settings from your device. 

Also, assuming you added your cameras by RTSP url, see if VLC (which is available for all platforms) is able to fetch video from the same RTSP url that you entered into Camect. 

[Bobban59]

Strange and a bit frustrating, cameras are now back visible in Camect..Seems to be an intermittent issue? WAN IP is unchanged as well as camera IP's (three of them are running on a fixed IP). However I reach them via the DDNS-name and the portnumber.

I'll run your proposed actions if/when it occurs again.