Camect does not always alert on vehicles

Gerhard Peters

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Nov 29, 2024, 9:06:02 AM11/29/24

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I have two cameras where I have setup alerts for car, trucks and pickup. Today I left with my car and it detected on one of the cameras but not the other main camera. Why is that? Are there some settings that I should look at that would make it more relaible?

CamectChao

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Nov 29, 2024, 12:57:45 PM11/29/24

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Please share video of one such missed alerts.

We will investigate and give suggestions.

Gerhard Peters

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Dec 2, 2024, 8:44:13 AM12/2/24

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I checked one more time and noticed that the Camect app did not alert me but when I went in the web interface I see the alerts. Is this an issue with the App?

CamectChao

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Dec 2, 2024, 12:23:53 PM12/2/24

to Camect User Forum, gerha...@gmail.com, CamectChao

Have you checked the settings to confirm that the hub is configured to send alerts for this camera?

In that case, please file a bug report, telling us the camera name and time. We'll see what happened.

Gerhard Peters

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Dec 8, 2024, 10:45:09 AM12/8/24

to Camect User Forum, CamectChao, gerha...@gmail.com

Yes because I get alerts but not all of them all of the

CamectChao

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Dec 8, 2024, 1:16:59 PM12/8/24

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Please share one of such not delivered alerts with us. We'll see what's wrong.

Gerhard Peters

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Dec 9, 2024, 3:42:27 PM12/9/24

to Camect User Forum, CamectChao, gerha...@gmail.com

Currently dealing with some of the cameras not working. Once working I will check on the alerts again and then file a bug report is the issue persists.

Gerhard Peters

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Dec 13, 2024, 1:40:58 PM12/13/24

to Camect User Forum, Gerhard Peters, CamectChao

Now that I have my cameras working, I'm working on alerts. Today I got an alert when my daughter left for school but not when my son left. When I viewed the video I see that it did detect my son as a person when he is leaving but I got no alert. So it seems to be an alert issue not a detection issue.

How do I share a video

Chao Liu

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Dec 13, 2024, 3:49:11 PM12/13/24

to Gerhard Peters, Camect User Forum

We received the videos. Our engineers will take a look.

Do you have a positive rating for "person" on this camera?

Please add one if you would like to be alerted for every person on the camera.

Gerhard Peters

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Dec 16, 2024, 11:04:57 AM12/16/24

to Camect User Forum, Chao Liu, Camect User Forum, Gerhard Peters

I did not know that I needed a positive rating for objects that I wanted to see. I have created a positive rating. But I did notice that if I have Telegram enabled, I get alerts there that I don't get in the app or the web interface. Why is that?

Chao Liu

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Dec 16, 2024, 11:43:51 AM12/16/24

to Gerhard Peters, Camect User Forum

On Mon, Dec 16, 2024 at 8:04 AM Gerhard Peters <gerha...@gmail.com> wrote:

I did not know that I needed a positive rating for objects that I wanted to see. I have created a positive rating. But I did notice that if I have Telegram enabled, I get alerts there that I don't get in the app or the web interface. Why is that?

That's not possible. The app always gets the same alerts as telegram. Please give us an example (camera & time) if can confirm it's the case.

In the web interface, make sure you don't have any filters checked.

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