Working Topic: Notifications, (Missed) Whispers, Site-wide announcements
dvdrw
The current notifications work sort of like a who-streamed-since-I-logged-out list (unless you use desktop notifications, too). Let's fix this.
[bitwave.tv] needs notifications to be _better_. It also
needs a place to put longer site-wide announcements (something
that will be up for days,
not the current 30 second ticker). And, we can decide if there
should be a place for missed @mentions and whispers, or even a
separate DM system
piggy-backing whispers.
What can also tie in nicely is a ticket system. Let me explain:
I propose two notification buttons:
- one that shows up only on site-wide announcements (i.e. a new 'Working Topic' or RFC proposal gets posted here)
- the other is a tabbed view of 'regular' notifications
In these 'regular' notifications, you'd have several tabs: stream notifications, missed @mentions, and replies to your ticket(s).
Support tickets would be submitted through a form, and get tied
somehow to you (tricky if you consider troll accounts). The mod
replying to your ticket
can either send back a reply, or start/stop a live chat with you.
Basically, whispers between regular users would act like direct
messages, and you could use a separate UI for them (though /w
would still work).
Whispers from a (((poweruser))) and a regular user can be normal
direct messages, or special (((moderator))) messages.
This would facilitate both ticket replies and mod->user
communication.
Another place for sitewide announcements is a collapsible blotter, like you see on imageboards.
Bottom line is that we need a place for announcements (either
blotters, or blotters leading to a special page, or it happening
in notifications). If we can
fit it together with a DM system, great, but we don't have to even
have direct messages.
Nexus
