BandiView app issue

[A.C. N.]

Since 17th of May 2024 I'm in need for support and waiting for someone from Bandisoft/BandiView to reply my message here below.

--- Original message ---
Subject: BandiView app issue
From: 
Date: Friday, May 17, 2024 6:22 PM
To: BandiView <ap...@bandisoft.com>

Honored Bandisdoft Support Team,

Thanks for my BandiView Professional license information.

After having succesfully installed and activated the app (by using BANDIVIEW-SETUP-X64.exe) on my desktop pc (W10Pro64-bit), its user interface seems to have an issue at startup.

The issue is that it shows a transparent main window every time the app is started either with or without opening a file. And when I resize the window it turns fully black right away. Apart from this issue the app's right-click menu is working just fine, but when opening a file it is does not show up in the window (please see the relevant two attached screenshot files). Via the right-click menu I've walked through the Configuration settings and didn't find anything related to transparency view or the likes, but I could also have overlooked it. My Windows system 'Tranparency effects' setting is set to disabled / turned off (please see the relevant attached screenshot file). I've also re-installed the BandiView app (several times) to see if it would solve the issue but it didn't. Maybe it's a simple solution but for now I have no other clue.

Please have a look into this issue and let me know your findings.

Friendly Salute,
John Quartier

[seyo IM]

Hello, this is Bandisoft.

First of all, our apologies for the late response.

It is highly likely that BandiView does not work correctly with the graphics driver installed on your device. Please refer to the following link to change the app's video output mode, and try again.

BandiView Help: https://www.bandisoft.com/bandiview/help/setting-video-output/

2024년 5월 21일 화요일 오전 8시 21분 27초 UTC+9에 A.C. N.님이 작성:

[A.C. N.]

Honored Bandisoft Support Team,

Thanks for this quick response and thanks for your apologies.

Also thanks for the support information. After having followed-up the fix instructions from your provided link, the issue has been solved right away!

Excellent support!

Before BandiView I had been using HoneyView as my all-time favorite and default image viewer until its discontinuance of updates. But my dissapointment over this turned into joy rapidly when HoneyView's successor BandiView was already there to the rescue. So I'm very glad that this BandiView app issue is solved now, and I will look forward to get my full satisfaction with BandiView as I had with my HoneyView.

ECHOING THANKS !!!!