[BACCC Dual Enrollment Exchange] Question for the group

[Mallory Stevens]

From our Community, please share thoughts: 

We’re noticing that Dual Enrollment students are getting stuck in the fraudulent application pulls from CCCApply. I’m curious how other Banner campuses are working with their HSs or A&R teams on supporting the enrollment process to avoid large groups of students that aren’t able to complete the application. The applications getting stuck are resulting in us needing to submit Late Add forms which also impacts our 360 reporting.

 

If anyone has found any solutions, please let us know!

 

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Check out the dual enrollment resources available on: http://dualenrollment.baccc.net/
 
Join the Bay Region Dual Enrollment Exchange series! It is the 3rd Wednesday from 3 pm to 4 pm.
Zoom Link: https://us02web.zoom.us/j/6505762602
 
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[Carla Estrada-Hidalgo]

Dear Mallory, 

What SLUSD did, in partnership with Chabot College, was to provide them with dates of when we would be walking students through the application process, and also gave them our IP address(es) so they could somehow permit applications from this address to go through on the specified dates. I'm not sure how well we did, though, using this strategy. 

Thanks.  

Carla Estrada-Hidalgo, Ed.D.

District Coordinator of Educational Services

San Leandro Unified School District 

cest...@slusd.us

(510) 667-3578

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['Simon Pennington' via Dual Enrollment CoP]

Hello Mallory,

This has been an absolute thorn in our side this fall. We had 200+ CCAP students get caught by the SPAM filter. We had to manually clear them and it delayed enrollment for them.

I elevated this frustration to my president and we are bringing this to the Chancellor's Office attention. There has to be a way to maintain security, but also remove barriers for our CCAP students, especially as our dual enrollment team is in the room with all students when they register. I'll let you know if we make any progress with the fraudulent enrollment filter settings.

Simon

Simon Pennington, M.A.

Associate Vice President of College and Community Relations, Marketing, and Communications

650 949 7033

he/him/his

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From: dualenro...@baccc.net <dualenro...@baccc.net> on behalf of Carla Estrada-Hidalgo <cest...@slusd.us>
Sent: Wednesday, October 1, 2025 3:12 PM
To: malloryje...@gmail.com <malloryje...@gmail.com>
Cc: dualenro...@baccc.net <dualenro...@baccc.net>; sdi_duale...@googlegroups.com <sdi_duale...@googlegroups.com>
Subject: Re: [BACCC Dual Enrollment Exchange] Question for the group

 

Dear Mallory, What SLUSD did, in partnership with Chabot College, was to provide them with dates of when we would be walking students through the application process, and also gave them our IP address(es) so they could somehow permit applications

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['Sergio Saenz' via Dual Enrollment CoP]

Hi Mallory, 

This has been an ongoing issue for us at Chabot. It has caused delays in enrollment, discouraged students, and caused a lot of pointing fingers on campus. We started collecting IP addresses from all of our districts and sharing them with our district IT folks, and the CCC Tech Center to have them whitelisted. However, it is not full proof. 

It was communicated today there are three fraud filters that the college uses and that some of them hold up applications, but do not alert students that their applications are marked as fraud. Apparently, they are working to address this issue. Also of concern is that of students were marked as fraud they were required to come to campus and show a government issued ID. Many of my CCAP students are minors and do not have a government issued ID. I was able to negotiate so that they could show a school ID. 

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From: 'Simon Pennington' via Dual Enrollment CoP <dualenro...@baccc.net>
Sent: Wednesday, October 1, 2025 3:18 PM
To: Carla Estrada-Hidalgo <cest...@slusd.us>; malloryje...@gmail.com <malloryje...@gmail.com>

Cc: dualenro...@baccc.net <dualenro...@baccc.net>; sdi_duale...@googlegroups.com <sdi_duale...@googlegroups.com>

Subject: [EXTERNAL] Re: [BACCC Dual Enrollment Exchange] Question for the group

 

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________________________________________________________________
Check out the dual enrollment resources available on: http://dualenrollment.baccc.net/
 
Join the Bay Region Dual Enrollment Exchange series! It is the 3rd Wednesday from 3 pm to 4 pm.
Zoom Link: https://us02web.zoom.us/j/6505762602
 
You can find a running agenda and past meeting recordings here: https://docs.google.com/document/d/16T-B0XP9r55t85iRKLBGN4SfgTTVYGkozmMJMofpIpc/edit?usp=sharing
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['Peterson, Sarah' via Dual Enrollment CoP]

Hi all,

 

We are a Colleague school (not Banner) but yes, this has been a problem for a few years now. Our solution for our CCAP and HS Articulation students has been to collect the application confirmation numbers from students in our application workshops which we send as a batch to our A&R office to manually download through CCCApply. Thankfully, our A&R office has been open to downloading these for us without proof of ID from the students, since HS or college staff are verifying that the students are real.

 

For our non-CCAP independently enrolling HS students (and college students), this remains a systemic problem, especially since students do not receive notification that their application has been marked as fraudulent. Our A&R office is overloaded with download requests, especially during peak registration times. I checked with my A&R contact, and she shared that they have manually downloaded 11,000 applications in the last two years. They are currently having to manually download all applications for returning students.  Thankfully, this issue has been somewhat mitigated for our CCAP programs, but it is a serious issue that I believe is affecting all California community colleges in one way or another.

 

Thank you,

 

Sarah Peterson

​Academic/Student Services Manager, Early College Credit

Office of Instruction

Pronouns: She/Her/Hers

 

 

321 Golf Club Road, Pleasant Hill, CA 94523

925.969.2514 desk / Extension: 22514

 

From: 'Sergio Saenz' via Dual Enrollment CoP <dualenro...@baccc.net>
Sent: Wednesday, October 1, 2025 3:55 PM
To: Carla Estrada-Hidalgo <cest...@slusd.us>; malloryje...@gmail.com; Simon Pennington <penning...@fhda.edu>
Cc: dualenro...@baccc.net; sdi_duale...@googlegroups.com
Subject: Re: [EXTERNAL] Re: [BACCC Dual Enrollment Exchange] Question for the group

 

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[Christopher Rendon]

Hi All,

Thank you for your replies to this thread. It is reassuring to know we at Monterey Peninsula College (MPC) are not the only ones constantly running into this issue, and it is helpful to hear how others have been working around it.

As many of you mentioned, this has been a recurring problem over the years. However, this Fall has been particularly challenging due to our transition to a new Banner system. This time, we are now contending with three separate fraud filters instead of one (CCCapply), which has added some significant wait times for each student not able to receive their Welcome email with their MPC ID from our college. To manage this, we have been working closely with our Admissions team to track student confirmation numbers immediately after workshops and manually pull applications from one of the three fraud piles once those come through every 3-6 hours. 

For Spring, we are planning to strengthen that tracking process since, honestly, we applied these methods in the midst of a chaotic August month. Specifically, we plan to have students add their confirmation numbers directly to their dual enrollment forms, maintain a central spreadsheet of confirmation numbers for each site, and, with the help of this thread's suggestion, now collect IP addresses from our partner high schools to help Admissions locate the stuck applications, and minimize the wait times and percentages across the board. 

Appreciate you all for your time and perspectives, and hang in there! 🙌

Best, 

Christopher Rendon

Categorical Services Coordinator(Dual Enrollment) - Student Services

Monterey Peninsula College 

Email: cre...@mpc.edu

Phone: 831-646-4282

Dual Enrollment Resources:

1. Dual Enrollment Webpage (NEW)
2. How to apply and Step by Step for dual students

Diversity really means becoming complete as human beings - all of us. We learn from each other. If you're missing on that stage, we learn less. We all need to be on that stage.

- Juan Felipe Herrera

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[Benjamin Grainger]

I know there are a few colleges piloting the new dual enrollment specific CCCApply Application, I wonder if those colleges are experiencing the same issues. Or maybe the CCCApply tech team can consider that as they develop the new app.

I do want to share what our IT team did. We've tried similar strategies as others have described - whitelisting IP addresses, compiling confirmation numbers, etc. This year we tried something new by adding a supplemental question to the end of the application ("What strategy helps in managing college coursework?"). When we conduct enrollment workshops, we have a special passcode that we give to dual enrollment students to enter in this field. What is supposed to happen is that students who input the passcode in that field are supposed to then bypass our fraud filters and additional in-person verification requirements, kind of a golden ticket. In practice it hasn't quite worked as seamlessly as we had hoped, but we're still working with our IT department to try to refine the process. But maybe your college can have better luck trying this strategy.

BENJAMIN GRAINGER

Acting Dean of Student Affairs | Student Success

411 CENTRAL AVENUE | SALINAS, CA 93901

831.755.6726 Direct | 831.755.6820 General

bgra...@hartnell.edu | www.hartnell.edu

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