Google Account lock now Application Lock?

[Ryan Monroe]

Hello All,

Today I had a user whom couldn't login to Google sync for outlook despite using the correct password.

This account was able to login to things like the Google Talk client, but Google Sync for Outlook kept

prompting for a captcha and would not login after entering the captcha correctly. Out of ideas I went to

https://accounts.google.com/DisplayUnlockCaptcha where the user logged in and saw the following

   Allow a new application to access your account

As a security precaution, Google may prevent an application from accessing your account if it's the first time we've seen this application sign in to your account, or if it's attempting to sign in from a new location.

If you want to allow an application to access your account:

1. Click the Continue button below
2. Sign in using the application you want to authorize access to your account within the next ten minutes. Google will remember the application after it signs in, and will allow it to access your account in the future as long as it uses the correct password.   

After the user logged in he saw this:

   Next step

Sign in using the application you want to authorize access to your account within the next ten minutes. Google will remember the application after it signs in, and will allow it to access your account in the future as long as it uses the correct password.

So is Google now locking specific application access to an account?, as opposed to just locking the account from client apps, like GTalk and Outlook Sync. If so this is a major behavior change. Google sync provided no info to the user, and just rejected the users login, and captcha. How is a user (or our help desk) supposed to know what to do in cases like this?

Thanks,

Ryan Monroe

Network Systems Administrator

Adelphi University

mon...@adelphi.edu

[Jordan Pedraza]

Hi Ryan,

No, nothing has changed, except for the unlock captcha page. If anyone goes to www.google.com/accounts/unlockcaptcha in their browser right now you'll see that it says the same thing. Basically, we've allowed you to unlock captcha more easily if you're already logged into your account whereas before we only had the page where you enter in the username and password to unlock.

Thanks,

Jordan

	Learn more on the Google in Education website Follow our Edu Google+ Page for news & ideas Get started with Google Apps for Education Check out Google Apps Users Groups

Jordan Pedraza |

Global Community, Google Apps for Education |

+jordanpedraza |

@jordanpedraza

--
You received this message because you are subscribed to the Google Groups "Northeast Apps Users" group.
To post to this group, send email to nort...@appsusersgroup.com.
To unsubscribe from this group, send email to northeast+...@appsusersgroup.com.
For more options, visit this group at http://groups.google.com/a/appsusersgroup.com/group/northeast/?hl=en.