Tenant Signup not working after upgrade.

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Francois Campbell

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May 31, 2017, 7:03:39 AM5/31/17

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Good day.

Perhaps you can give some input.
After upgrading from 11.3 to 12.6.0 we are now unable to signup new users on the tenants.

We are still able to create new users from the global administration site.

When checking if an account exists we receive a 404 and when attempting to create the site we receive a 504. Listed errors below.

On nginx we are using the nginx.conf from the 3akai-ux project with the relevant placeholders replaced, but still no joy.

Any suggestions would be appreciated.

Requests and responses:

Check if account exists:

GET /api/auth/exists/USERNAME_HERE HTTP/1.1

Host: *DOMAIN_HERE*

Connection: keep-alive

Accept: */*

X-Requested-With: XMLHttpRequest

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36

DNT: 1

Referer: http://*DOMAIN_HERE*/signup?url=%2F

Accept-Encoding: gzip, deflate, sdch

Accept-Language: en-GB,en-US;q=0.8,en;q=0.6

Cookie: session=*Cookie_data*

HTTP/1.1 404 Not Found

Server: nginx/1.8.0

Date: Wed, 31 May 2017 10:46:39 GMT

Content-Type: text/plain; charset=utf-8

Content-Length: 9

Connection: keep-alive

X-Powered-By: Express

Access-Control-Allow-Origin: *

Access-Control-Allow-Headers: Origin, X-Requested-With, Content-Type, Accept

ETag: "-1317761971"

Attempt to create the Account

POST /api/user/create HTTP/1.1

Host: *DOMAIN_HERE*

Connection: keep-alive

Content-Length: 376

Accept: */*

Origin: http://*DOMAIN_HERE*

X-Requested-With: XMLHttpRequest

User-Agent: Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/57.0.2987.133 Safari/537.36

Content-Type: application/x-www-form-urlencoded; charset=UTF-8

DNT: 1

Referer: http://*DOMAIN_HERE*/signup?url=%2F

Accept-Encoding: gzip, deflate

Accept-Language: en-GB,en-US;q=0.8,en;q=0.6

Cookie: session= *cookie_data*

HTTP/1.1 504 Gateway Time-out

Server: nginx/1.8.0

Date: Wed, 31 May 2017 10:47:02 GMT

Content-Type: text/html

Content-Length: 584

Connection: keep-alive

----

Regards
Francois Campbell

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Francois Campbell

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Jun 12, 2017, 4:55:03 AM6/12/17

to Open Academic Environment (OAE)

Problem was as a result of the the nginx proxy configuration time out being to short.
By default it was set to:
proxy_connect_timeout 5;
proxy_read_timeout 5;