So, how do we get our questions answered?

[Jim Gatteys]

Hi all!
I wonder what we can do to get quicker and moore responsive answers from the company regarding information about the glasses. I've tried to be civil but that doesn't seem to work. I have asked from the very first about what happens when we are not on wifi and so far have received no answer from them. They keep referencing a video in a park with some lady and I saw that but could hear no response from the glasses. Why can't they just go outside and record a demo and look at ther hotspot usage to let us know how long they were out there and how much data was used. They have time to go on TV but no time to answer our questions? Weird, I thinnk. I also have sent two messages regarding refund policy and so far no answer. That doesn't look good for people who have changed their mind about the glasses. I would love to have a pair of these glasses if they actually do what they say they'll do but I don't want to spend a ton of money if they are not going to meet my needs.
Also, I don't want to sign up to facebook just to get my questions answered and from what I hear from that group they are not getting good responses either. Has anybody seen the price of the battery packs they are recommending? I'd like to know how much they'll cost.
There are so many other companies making similalr products and it would be too bad if this company is swallowed up because of their unresponsiveness.

Sorry for the ramble but this has really been a frustrating process.
Jim

[Buddy Brannan]

That question has been answered ad nauseum, in at least *two* webinars and on the Facebook group. If you don’t have access to wifi directly, you’d use your mobile phone’s hotspot. Both recent webinars extended well past the two hour mark. I don’t know what more you want Agiga to do. 

--
Buddy Brannan, KB5ELV, WRVB670 - Erie, PA
Email: bu...@brannan.name
Mobile: (814) 431-0962

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[Jim Gatteys]

I am not in the facebook group and while I understand that we can use hotspot that is not really my question so much as it is that I'd like to see an outside demo,  so far, we've seen the same person descriptions, the same kitchens, read the same books, it is time for real life situations, walking around outside, reading a sign, find a business, and looking at the data usage and let ting uis know how much it used.  If we have small hotspot plans then we might want to try and add more data so we're not limited.

And as for what more do I want from Agiga, that would be the question they should be asking.  So that's what i want, a demo outside and quicker response times.  I really don't feel like that's too much to ask.

I've already sent two emails about refund policies and have not received any responses from those.

On Aug 5, 2025, at 10:44 PM, Buddy Brannan <bu...@brannan.name> wrote:

That question has been answered ad nauseum, in at least *two* webinars and on the Facebook group. If you don’t have access to wifi directly, you’d use your mobile phone’s hotspot. Both recent webinars extended well past the two hour mark. I don’t know what more you want Agiga to do. 

[Jeffrey D. Stark]

Dude, the refund has also been talked about on their latest recording and previous ones.  What are you looking to find out?

A small startup should not be focusing on answering every email rather than delivering the product.

I agree with you that I’d like to see a LOT more real world scenarios including a sense of data usage.

[Jim Gatteys]

Talking about a refund is one thing.  How to get one started for another thing.

And exactly now is the right time for a small start-up to be answering questions and emails since nobody really knows about them and they need to keep customers.  I can't understand why it seems to be such an odd thing to want answers from this company.

On Aug 6, 2025, at 8:54 AM, Jeffrey D. Stark <jds.li...@gmail.com> wrote:



[Tom Morrissey]

re: shoulder/neck mount battery bank

as of this writing $39.99

Amazon.com: NEWDERY Battery Pack for Meta Quest 3S/3, 10000mAh Hanging Neck Power Bank for Extra 3-5H Playtime, PD Fast Charger for VR Oculus Quest 3S/3/2/1/Pro, Pico 4/4 Pro, HTC Vive, PSVR 2 - White : Cell Phones & Accessories

[Lisa Brooks]

Hi, Jim. It is definitely frustrating to feel like questions are not being answered. Keep in mind that agiga is a start-up company and does not have a large staff to answer questions sometimes as quickly as a more established and bigger company might have the resources to do. I know that they are working on improvements and clearing out any email back logs, so hopefully, you have gotten a satisfactory response by now. I will hope that as time goes by, more outdoor demos and more demos in real-life scenarios may be presented. I have no idea how many prototypes of the glasses are currently out there, and that might limit the capacity somewhat as to how demos are produced at this time. 

I know that there is a 30-day money-back guarantee if a person is not satisfied when they receive their glasses and that they can be returned for a refund.  And as far as pre-order refunds before glasses are shipped, I'm not sure if I've seen an answer for that yet. Anyway, thanks for posting your questions, and I hope you continue to do so because they are important. Lisa 

[Suzanne Erb]

Yes; I think that Agiga has been very forthcoming in their answers to questions.

I, for one, am willing to wait for November. I’m glad that Agiga is taking the time to ensure that the audio is consistently good on alldevices.

I ahve not had an opportunity to test the glasses, but Best,

Suzanne Erb

suz...@icloud.com

[Suzanne Erb]

I plan to investigate this.

I am also using this e-mail to determine whether this e-mail address is working correctly. I am not sure whether I am receiving gmail messages orrectly in Mac Mail.

Best to All,

Suzanne Erb

[gregg boss]

hi,

Thank you very much. I just ordered it on Amazon. Based on the life of the internal battery, I know I'll be using it more than what it would provide with a smaller capacity. I'm glad it's has a neck mount option. That's easier than in a pocket. that will make the echo vision glasses a lot more usable. You may want to suggest that when you sent out the information for people who get their glasses as an extra note in an email confirming there purchase.

Gregg Boss

On Aug 21, 2025, at 9:55 AM, Suzanne Erb <suze...@gmail.com> wrote: