Re: EchoVision app totaly unusable
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Gene Warner
Dec 22, 2025, 1:30:04 PM12/22/25
to Buddy Brannan, sup...@agiga.ai, echovisio...@agiga.ai
I wish I knew what was causing it too. It also happens when I go into the app library and try to open a folder, instead of a screen with icons of the apps in that folder, I get a totally blank screen with just the iOS status bar at the top. It has behaved this way since the day I got the phone and so far Apple has not been able to help me.
Gene...
----- Original Message -----
From: Buddy Brannan <echov...@agiga.ai>
To: Gene Warner <genew...@gmail.com>
Cc: sup...@agiga.ai, echovisio...@echovision.ai
Date: Mon, 22 Dec 2025 12:50:56 -0500
Subject: Re: EchoVision app totaly unusable
> Hi Gene,
>
> I wish I knew what was happening in your case. I cannot reproduce this problem, and I have seen no other reports of it either. I forget, have you deleted the app and redownloaded it to your phone?
>
>
> Best,
> Buddy and the AGIGA Team
>
> --
> EchoVision Smart Glasses – built with and for the blind & low-vision community
>
> Website: https://echovision.agiga.ai
> Media & Demos: https://echovision.agiga.ai/#news-insights
> FAQ: https://echovision.agiga.ai/faq/
> Facebook Group: https://www.facebook.com/groups/echovision
> Google Group: https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
> > On Dec 22, 2025, at 11:57 AM, Gene Warner <genew...@gmail.com> wrote:
> >
> > Buddy, I know that because I've encountered that screen before when it wasn't wanted, I have no idea why it keeps popping up, if I knew I'd do something to stop it, but at the end of the day that isn't important, what is is that the EchoVision app apparently can't handle not being allowed to pair with my glasses on the audio or data channel.
> >
> > If this is still a problem at the end of the pioneer's edition program, I will more than likely be asking for a refund. As much as I'd like to keep these glasses, this problem is not something I'm willing to accept.
> >
> > Gene...
> >
> >
> > ----- Original Message -----
> > From: Buddy Brannan <echov...@agiga.ai>
> > To: Gene Warner <genew...@gmail.com>
> > Cc: sup...@agiga.ai, echovisio...@echovision.ai
> > Date: Mon, 22 Dec 2025 11:47:40 -0500
> > Subject: Re: EchoVision app totaly unusable
> >
> >> Hi,
> >>
> >> That screen doesn’t sound like an EchoVision screen at all. It sounds like It sounds like you got into a screen that’s asking you how you’d like to call a contact. Or perhaps something in your control center. I’m not sure what you got into at all, but you’re right, there hasn’t been a companion app update in a little while, although there is a glasses firmware update that came out late Wednesday or early Thursday.
> >>
> >>
> >> Best,
> >> Buddy and the AGIGA Team
> >>
> >> --
> >> EchoVision Smart Glasses – built with and for the blind & low-vision community
> >>
> >> Website: https://echovision.agiga.ai
> >> Media & Demos: https://echovision.agiga.ai/#news-insights
> >> FAQ: https://echovision.agiga.ai/faq/
> >> Facebook Group: https://www.facebook.com/groups/echovision
> >> Google Group: https://groups.google.com/a/agiga.ai/g/echovision-discuss
> >>
> >>> On Dec 20, 2025, at 12:47 PM, Gene Warner <genew...@gmail.com> wrote:
> >>>
> >>> Today I heard there was a system update, so I launched the EchoVision app on my iPhone. Again it kept prompting me to pair with a BLE device which I kept canceling and every time I ended up on a totally blank screen that I could not escape except by terminating the app in the app switcher. If I do nothing and just sit on the blank screen eventually I get another promt to pair with a BLE device. Finally I decided to pair with the device to stop the constant prompting and as expected all my phone's audio was routed to the glasses, a situation I did not want, even worse I was stuck on a screen that wanted me to voice control, face time call, call, or whatever else I did not want to do. I could not escape this screen, double tapping the home button did not call up the app switcher, pressing the home button did not return me to my phone's home page, I was really stuck. The only thing i could think of to do was to turn off the glasses thus breaking the pair I had just completed which is what brought me here. The first thing I did once control was reestablished was to go into the bluetooth setting and forget the device. Now I get those constant pairing requests again. Finally after a lot of trial and error and fussing around I finally got the system update. after what I just went through I was very disappointed to see that no update of the EchoVision app was part of the update so I expect these problems will continue to plague me.
> >>>
> >>> Also so far the only thing I have been able to do with the glasses themselves is to press the right button to get a sceen description. That's it, heck, I could do that with BeMyAI at far less cost, and BeMyAI allows me to ask questions, something these glasses have yet to do even once. I had high hopes for these glasses, but so far all I can honestly say is that they are yet another huge disappointment.
> >>>
> >>> Gene...
> >>>
> >>
> >>
> >>
>
>
>
Gene...
----- Original Message -----
From: Buddy Brannan <echov...@agiga.ai>
To: Gene Warner <genew...@gmail.com>
Cc: sup...@agiga.ai, echovisio...@echovision.ai
Date: Mon, 22 Dec 2025 12:50:56 -0500
Subject: Re: EchoVision app totaly unusable
> Hi Gene,
>
> I wish I knew what was happening in your case. I cannot reproduce this problem, and I have seen no other reports of it either. I forget, have you deleted the app and redownloaded it to your phone?
>
>
> Best,
> Buddy and the AGIGA Team
>
> --
> EchoVision Smart Glasses – built with and for the blind & low-vision community
>
> Website: https://echovision.agiga.ai
> Media & Demos: https://echovision.agiga.ai/#news-insights
> FAQ: https://echovision.agiga.ai/faq/
> Facebook Group: https://www.facebook.com/groups/echovision
> Google Group: https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
> > On Dec 22, 2025, at 11:57 AM, Gene Warner <genew...@gmail.com> wrote:
> >
> > Buddy, I know that because I've encountered that screen before when it wasn't wanted, I have no idea why it keeps popping up, if I knew I'd do something to stop it, but at the end of the day that isn't important, what is is that the EchoVision app apparently can't handle not being allowed to pair with my glasses on the audio or data channel.
> >
> > If this is still a problem at the end of the pioneer's edition program, I will more than likely be asking for a refund. As much as I'd like to keep these glasses, this problem is not something I'm willing to accept.
> >
> > Gene...
> >
> >
> > ----- Original Message -----
> > From: Buddy Brannan <echov...@agiga.ai>
> > To: Gene Warner <genew...@gmail.com>
> > Cc: sup...@agiga.ai, echovisio...@echovision.ai
> > Date: Mon, 22 Dec 2025 11:47:40 -0500
> > Subject: Re: EchoVision app totaly unusable
> >
> >> Hi,
> >>
> >> That screen doesn’t sound like an EchoVision screen at all. It sounds like It sounds like you got into a screen that’s asking you how you’d like to call a contact. Or perhaps something in your control center. I’m not sure what you got into at all, but you’re right, there hasn’t been a companion app update in a little while, although there is a glasses firmware update that came out late Wednesday or early Thursday.
> >>
> >>
> >> Best,
> >> Buddy and the AGIGA Team
> >>
> >> --
> >> EchoVision Smart Glasses – built with and for the blind & low-vision community
> >>
> >> Website: https://echovision.agiga.ai
> >> Media & Demos: https://echovision.agiga.ai/#news-insights
> >> FAQ: https://echovision.agiga.ai/faq/
> >> Facebook Group: https://www.facebook.com/groups/echovision
> >> Google Group: https://groups.google.com/a/agiga.ai/g/echovision-discuss
> >>
> >>> On Dec 20, 2025, at 12:47 PM, Gene Warner <genew...@gmail.com> wrote:
> >>>
> >>> Today I heard there was a system update, so I launched the EchoVision app on my iPhone. Again it kept prompting me to pair with a BLE device which I kept canceling and every time I ended up on a totally blank screen that I could not escape except by terminating the app in the app switcher. If I do nothing and just sit on the blank screen eventually I get another promt to pair with a BLE device. Finally I decided to pair with the device to stop the constant prompting and as expected all my phone's audio was routed to the glasses, a situation I did not want, even worse I was stuck on a screen that wanted me to voice control, face time call, call, or whatever else I did not want to do. I could not escape this screen, double tapping the home button did not call up the app switcher, pressing the home button did not return me to my phone's home page, I was really stuck. The only thing i could think of to do was to turn off the glasses thus breaking the pair I had just completed which is what brought me here. The first thing I did once control was reestablished was to go into the bluetooth setting and forget the device. Now I get those constant pairing requests again. Finally after a lot of trial and error and fussing around I finally got the system update. after what I just went through I was very disappointed to see that no update of the EchoVision app was part of the update so I expect these problems will continue to plague me.
> >>>
> >>> Also so far the only thing I have been able to do with the glasses themselves is to press the right button to get a sceen description. That's it, heck, I could do that with BeMyAI at far less cost, and BeMyAI allows me to ask questions, something these glasses have yet to do even once. I had high hopes for these glasses, but so far all I can honestly say is that they are yet another huge disappointment.
> >>>
> >>> Gene...
> >>>
> >>
> >>
> >>
>
>
>
Sieghard Weitzel
Dec 22, 2025, 4:21:18 PM12/22/25
to echovisio...@agiga.ai
Might be time for a factory reset of your iPhone, it's a bit of work but it should clear up such odd behaviour and if you say you get a blank screen in the app library, then that is definitely odd behaviour not not something I have heard others have experienced.
-----Original Message-----
From: echovisio...@agiga.ai <echovisio...@agiga.ai> On Behalf Of Gene Warner
Sent: Monday, December 22, 2025 10:30 AM
To: Buddy Brannan <echov...@agiga.ai>
Cc: sup...@agiga.ai; echovisio...@agiga.ai
Subject: [echovision-discuss] Re: EchoVision app totaly unusable
I wish I knew what was causing it too. It also happens when I go into the app library and try to open a folder, instead of a screen with icons of the apps in that folder, I get a totally blank screen with just the iOS status bar at the top. It has behaved this way since the day I got the phone and so far Apple has not been able to help me.
Gene...
----- Original Message -----
From: Buddy Brannan <echov...@agiga.ai>
To: Gene Warner <genew...@gmail.com>
Cc: sup...@agiga.ai, echovisio...@echovision.ai
Date: Mon, 22 Dec 2025 12:50:56 -0500
Subject: Re: EchoVision app totaly unusable
> Hi Gene,
>
> I wish I knew what was happening in your case. I cannot reproduce this problem, and I have seen no other reports of it either. I forget, have you deleted the app and redownloaded it to your phone?
>
>
> Best,
> Buddy and the AGIGA Team
>
> --
> EchoVision Smart Glasses – built with and for the blind & low-vision
> community
>
> Website:
> ision.agiga.ai%2F&data=05%7C02%7C%7C024c592cb0c64c8ae83d08de4188230b%7
> C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639020250119052338%7CUnkno
> wn%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXa
> W4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=ZB89na0sZsu
> 8itbANKppCJd1z70RZOJZOJcyQtBZOho%3D&reserved=0
> Media & Demos:
> https://echov/
> ision.agiga.ai%2F%23news-insights&data=05%7C02%7C%7C024c592cb0c64c8ae8
> 3d08de4188230b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C6390202501
> 19066608%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuM
> DAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&s
> data=zjsvy9ulN8wf0%2BCNPdIY1v6uLcAKHWTSFIqeHAVLfAU%3D&reserved=0
> FAQ:
> https://echov/
> ision.agiga.ai%2Ffaq%2F&data=05%7C02%7C%7C024c592cb0c64c8ae83d08de4188
> 230b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C639020250119074961%7
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> 1mBgcWBJvizB3AZXoyGK6fmnoK7xUX6C%2F%2FHWdw%3D&reserved=0
> Facebook Group:
> https://www.f/
> acebook.com%2Fgroups%2Fechovision&data=05%7C02%7C%7C024c592cb0c64c8ae8
> 3d08de4188230b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C6390202501
> 19082966%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuM
> DAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&s
> data=wA1VYtaBnKjAXBL6hJhKNjLZAsPPHUwCCYVSPNT8XnM%3D&reserved=0
> Google Group:
> https://group/
> s.google.com%2Fa%2Fagiga.ai%2Fg%2Fechovision-discuss&data=05%7C02%7C%7
> C024c592cb0c64c8ae83d08de4188230b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7
> C1%7C0%7C639020250119090708%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOn
> RydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3
> D%3D%7C0%7C%7C%7C&sdata=xo%2BN1yvPfbjEllGutwYJjT%2BoAMAz3h1EXM9JlOdf%2
> Fbc%3D&reserved=0
>
> > On Dec 22, 2025, at 11:57 AM, Gene Warner <genew...@gmail.com> wrote:
> >
> > Buddy, I know that because I've encountered that screen before when it wasn't wanted, I have no idea why it keeps popping up, if I knew I'd do something to stop it, but at the end of the day that isn't important, what is is that the EchoVision app apparently can't handle not being allowed to pair with my glasses on the audio or data channel.
> >
> > If this is still a problem at the end of the pioneer's edition program, I will more than likely be asking for a refund. As much as I'd like to keep these glasses, this problem is not something I'm willing to accept.
> >
> > Gene...
> >
> >
> > ----- Original Message -----
> > From: Buddy Brannan <echov...@agiga.ai>
> > To: Gene Warner <genew...@gmail.com>
> > Cc: sup...@agiga.ai, echovisio...@echovision.ai
> > Date: Mon, 22 Dec 2025 11:47:40 -0500
> > Subject: Re: EchoVision app totaly unusable
> >
> >> Hi,
> >>
> >> That screen doesn’t sound like an EchoVision screen at all. It sounds like It sounds like you got into a screen that’s asking you how you’d like to call a contact. Or perhaps something in your control center. I’m not sure what you got into at all, but you’re right, there hasn’t been a companion app update in a little while, although there is a glasses firmware update that came out late Wednesday or early Thursday.
> >>
> >>
> >> Best,
> >> Buddy and the AGIGA Team
> >>
> >> --
> >> EchoVision Smart Glasses – built with and for the blind &
> >> low-vision community
> >>
> >> Website:
> >> https://ec/
> > On Dec 22, 2025, at 11:57 AM, Gene Warner <genew...@gmail.com> wrote:
> >
> > Buddy, I know that because I've encountered that screen before when it wasn't wanted, I have no idea why it keeps popping up, if I knew I'd do something to stop it, but at the end of the day that isn't important, what is is that the EchoVision app apparently can't handle not being allowed to pair with my glasses on the audio or data channel.
> >
> > If this is still a problem at the end of the pioneer's edition program, I will more than likely be asking for a refund. As much as I'd like to keep these glasses, this problem is not something I'm willing to accept.
> >
> > Gene...
> >
> >
> > ----- Original Message -----
> > From: Buddy Brannan <echov...@agiga.ai>
> > To: Gene Warner <genew...@gmail.com>
> > Cc: sup...@agiga.ai, echovisio...@echovision.ai
> > Date: Mon, 22 Dec 2025 11:47:40 -0500
> > Subject: Re: EchoVision app totaly unusable
> >
> >> Hi,
> >>
> >> That screen doesn’t sound like an EchoVision screen at all. It sounds like It sounds like you got into a screen that’s asking you how you’d like to call a contact. Or perhaps something in your control center. I’m not sure what you got into at all, but you’re right, there hasn’t been a companion app update in a little while, although there is a glasses firmware update that came out late Wednesday or early Thursday.
> >>
> >>
> >> Best,
> >> Buddy and the AGIGA Team
> >>
> >> --
> >> EchoVision Smart Glasses – built with and for the blind &
> >> low-vision community
> >>
> >> Website:
> >> hovision.agiga.ai%2F&data=05%7C02%7C%7C024c592cb0c64c8ae83d08de4188
> >> 230b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C63902025011909838
> >> 5%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwM
> >> CIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sd
> >> ata=JpHmH5jkt7%2Bz%2BjUWmXKPpImnzhmuom8lF9eImLxODas%3D&reserved=0
> >> Media & Demos:
> >> https://ec/
> >> hovision.agiga.ai%2F%23news-insights&data=05%7C02%7C%7C024c592cb0c6
> >> 4c8ae83d08de4188230b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C6
> >> 39020250119105979%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsI
> >> lYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D
> >> %7C0%7C%7C%7C&sdata=ZGTTIhyv72l1%2FCjJMGrYDEqUvT%2BkxOFHrRA6OTpggi4
> >> %3D&reserved=0
> >> FAQ:
> >> https://ec/
> >> hovision.agiga.ai%2Ffaq%2F&data=05%7C02%7C%7C024c592cb0c64c8ae83d08
> >> de4188230b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C63902025011
> >> 9113547%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsIlYiOiIwLjA
> >> uMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D%7C0%7C%7C
> >> %7C&sdata=Q1z0r0RdUBzSUJHvJFm%2BQdpnAIh4IhWzdbJ2CnBIjDg%3D&reserved
> >> =0 Facebook Group:
> >> https://ww/
> >> w.facebook.com%2Fgroups%2Fechovision&data=05%7C02%7C%7C024c592cb0c6
> >> 4c8ae83d08de4188230b%7C84df9e7fe9f640afb435aaaaaaaaaaaa%7C1%7C0%7C6
> >> 39020250119121109%7CUnknown%7CTWFpbGZsb3d8eyJFbXB0eU1hcGkiOnRydWUsI
> >> lYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpbCIsIldUIjoyfQ%3D%3D
> >> %7C0%7C%7C%7C&sdata=1DmMRY4nRHsJoNndk18qn4gqPnUyUSAxr8YMoh4DYoM%3D&
> >> reserved=0 Google Group:
> >> https://gr/
> >> oups.google.com%2Fa%2Fagiga.ai%2Fg%2Fechovision-discuss&data=05%7C0
> >> 2%7C%7C024c592cb0c64c8ae83d08de4188230b%7C84df9e7fe9f640afb435aaaaa
> >> aaaaaaa%7C1%7C0%7C639020250119128777%7CUnknown%7CTWFpbGZsb3d8eyJFbX
> >> B0eU1hcGkiOnRydWUsIlYiOiIwLjAuMDAwMCIsIlAiOiJXaW4zMiIsIkFOIjoiTWFpb
> >> CIsIldUIjoyfQ%3D%3D%7C0%7C%7C%7C&sdata=YNbvnFYWcAt02Vv%2BhQ5wUFkGRA
> >> tyYxKR21%2FDM7G%2FP4E%3D&reserved=0
> >>
> >>> On Dec 20, 2025, at 12:47 PM, Gene Warner <genew...@gmail.com> wrote:
> >>>
> >>> Today I heard there was a system update, so I launched the EchoVision app on my iPhone. Again it kept prompting me to pair with a BLE device which I kept canceling and every time I ended up on a totally blank screen that I could not escape except by terminating the app in the app switcher. If I do nothing and just sit on the blank screen eventually I get another promt to pair with a BLE device. Finally I decided to pair with the device to stop the constant prompting and as expected all my phone's audio was routed to the glasses, a situation I did not want, even worse I was stuck on a screen that wanted me to voice control, face time call, call, or whatever else I did not want to do. I could not escape this screen, double tapping the home button did not call up the app switcher, pressing the home button did not return me to my phone's home page, I was really stuck. The only thing i could think of to do was to turn off the glasses thus breaking the pair I had just completed which is what brought me here. The first thing I did once control was reestablished was to go into the bluetooth setting and forget the device. Now I get those constant pairing requests again. Finally after a lot of trial and error and fussing around I finally got the system update. after what I just went through I was very disappointed to see that no update of the EchoVision app was part of the update so I expect these problems will continue to plague me.
> >>>
> >>> Also so far the only thing I have been able to do with the glasses themselves is to press the right button to get a sceen description. That's it, heck, I could do that with BeMyAI at far less cost, and BeMyAI allows me to ask questions, something these glasses have yet to do even once. I had high hopes for these glasses, but so far all I can honestly say is that they are yet another huge disappointment.
> >>>
> >>> Gene...
> >>>
> >>
> >>
> >>
>
>
>
--
> >>> On Dec 20, 2025, at 12:47 PM, Gene Warner <genew...@gmail.com> wrote:
> >>>
> >>> Today I heard there was a system update, so I launched the EchoVision app on my iPhone. Again it kept prompting me to pair with a BLE device which I kept canceling and every time I ended up on a totally blank screen that I could not escape except by terminating the app in the app switcher. If I do nothing and just sit on the blank screen eventually I get another promt to pair with a BLE device. Finally I decided to pair with the device to stop the constant prompting and as expected all my phone's audio was routed to the glasses, a situation I did not want, even worse I was stuck on a screen that wanted me to voice control, face time call, call, or whatever else I did not want to do. I could not escape this screen, double tapping the home button did not call up the app switcher, pressing the home button did not return me to my phone's home page, I was really stuck. The only thing i could think of to do was to turn off the glasses thus breaking the pair I had just completed which is what brought me here. The first thing I did once control was reestablished was to go into the bluetooth setting and forget the device. Now I get those constant pairing requests again. Finally after a lot of trial and error and fussing around I finally got the system update. after what I just went through I was very disappointed to see that no update of the EchoVision app was part of the update so I expect these problems will continue to plague me.
> >>>
> >>> Also so far the only thing I have been able to do with the glasses themselves is to press the right button to get a sceen description. That's it, heck, I could do that with BeMyAI at far less cost, and BeMyAI allows me to ask questions, something these glasses have yet to do even once. I had high hopes for these glasses, but so far all I can honestly say is that they are yet another huge disappointment.
> >>>
> >>> Gene...
> >>>
> >>
> >>
> >>
>
>
>
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Jenine Stanley
Dec 22, 2025, 4:56:57 PM12/22/25
to echovisio...@agiga.ai
For odd issues like this with iPhones, I’ve found that going to the app switcher and closing all apps, then turning the phone off for about 30 seconds seems to help. Too many apps open at once does cause strange issues for VO users. Apple says it doesn’t but I don’t think they did the testing with VoiceOver.
Just something to try.
Also, glad to hear people are having good luck with using Aira on their Echo Vision glasses.
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Gene Warner
Dec 22, 2025, 5:07:09 PM12/22/25
to echovisio...@agiga.ai
I did some perusing of my settings and changed a few things. Then tried the app again once while the glasses were still in their case and inactive, and once while wearing them and both times the blank screen problem did not occur. I figured out that the screen that was popping up with all those activity (thing to do) buttons was the wallet's pay screen because it had the text on it that said to hold the phone near the reader. One of the settings I changed was to turn off double pressing the home button while the phone is locked to call up the pay screen. I'm going to hope that that solves the problem with the EchoVision app though why those settings being on causes a problem is beyond me.
Gene Warner
Dec 23, 2025, 11:11:53 AM12/23/25
to Buddy Brannan, sup...@agiga.ai, echovisio...@agiga.ai
Oh I perused all my settings in the settings app to see if any would jump out at me. The only one that did was that that one screen I would land in was the wallets pay or show tickets screen. Since I don't use wallet, when I found in the settings that double pressing the home button while the phone is locked would bring up the wallet's pay screen, so I disabled that feature. I also changed a few other setting though I don't recall now what they were.
Then I tried the EchoVision app again both while the glasses were inactive and active and both times I landed on the glasses information card, not the blank screen, after canceling the request to pair.
Hopefully that problem is totally squashed, but time will tell.
Gene...
----- Original Message -----
From: Buddy Brannan <echov...@agiga.ai>
To: Gene Warner <genew...@gmail.com>
Cc: sup...@agiga.ai, echovisio...@agiga.ai
Date: Tue, 23 Dec 2025 10:51:00 -0500
Subject: Re: EchoVision app totaly unusable
> Hi,
>
> I think I read you found out what’s causing this, but having slept since, I don’t recall the solution. I’m sure I’ll come across it shortly though, if my memory isn’t playing tricks on me.
Then I tried the EchoVision app again both while the glasses were inactive and active and both times I landed on the glasses information card, not the blank screen, after canceling the request to pair.
Hopefully that problem is totally squashed, but time will tell.
Gene...
----- Original Message -----
From: Buddy Brannan <echov...@agiga.ai>
To: Gene Warner <genew...@gmail.com>
Cc: sup...@agiga.ai, echovisio...@agiga.ai
Date: Tue, 23 Dec 2025 10:51:00 -0500
Subject: Re: EchoVision app totaly unusable
> Hi,
>
>
>
> Best,
> Buddy and the AGIGA Team
>
> --
> EchoVision Smart Glasses – built with and for the blind & low-vision community
>
> Website: https://echovision.agiga.ai
> Media & Demos: https://echovision.agiga.ai/#news-insights
> FAQ: https://echovision.agiga.ai/faq/
> Facebook Group: https://www.facebook.com/groups/echovision
> Google Group: https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
>
> Best,
> Buddy and the AGIGA Team
>
> --
> EchoVision Smart Glasses – built with and for the blind & low-vision community
>
> Website: https://echovision.agiga.ai
> Media & Demos: https://echovision.agiga.ai/#news-insights
> FAQ: https://echovision.agiga.ai/faq/
> Facebook Group: https://www.facebook.com/groups/echovision
> Google Group: https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
Gene Warner
Dec 23, 2025, 12:41:54 PM12/23/25
to Buddy Brannan, sup...@agiga.ai, echovisio...@agiga.ai
Hi Buddy!
I just checked and assistive touch is turned off. Since I didn't know exactly what assistive touch was I never turned it on.
Gene...
----- Original Message -----
From: Buddy Brannan <echov...@agiga.ai>
To: Gene Warner <genew...@gmail.com>
Cc: sup...@agiga.ai, echovisio...@agiga.ai
Date: Tue, 23 Dec 2025 12:07:01 -0500
Subject: Re: EchoVision app totaly unusable
> Ah. Yes. That’s what I remember reading. How odd though. Glad it’s working now, at any rate. BTW, if there was a double tap setting for Home that brings up the Apple Pay screen (it’s on the side button on these newer phones with no home button), it might be worth checking that you didn’t turn on Assistive Touch. It’s in Settings > Accessibility > Touch accommodations. One thing that does is to put a programmable virtual button on the screen, which could end up causing. problem if it’s accidentally enabled.
I just checked and assistive touch is turned off. Since I didn't know exactly what assistive touch was I never turned it on.
Gene...
----- Original Message -----
From: Buddy Brannan <echov...@agiga.ai>
To: Gene Warner <genew...@gmail.com>
Cc: sup...@agiga.ai, echovisio...@agiga.ai
Date: Tue, 23 Dec 2025 12:07:01 -0500
Subject: Re: EchoVision app totaly unusable
>
>
> Best,
> Buddy and the AGIGA Team
>
> --
> EchoVision Smart Glasses – built with and for the blind & low-vision community
>
> Website: https://echovision.agiga.ai
> Media & Demos: https://echovision.agiga.ai/#news-insights
> FAQ: https://echovision.agiga.ai/faq/
> Facebook Group: https://www.facebook.com/groups/echovision
> Google Group: https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
>
> Best,
> Buddy and the AGIGA Team
>
> --
> EchoVision Smart Glasses – built with and for the blind & low-vision community
>
> Website: https://echovision.agiga.ai
> Media & Demos: https://echovision.agiga.ai/#news-insights
> FAQ: https://echovision.agiga.ai/faq/
> Facebook Group: https://www.facebook.com/groups/echovision
> Google Group: https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
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