Shipping updates for Pioneers?

[Orlando Johnson [Vision Services]]

Hello,
Is there an update on when shipping for the Pioneers edition will begin?
Thank you
Orlando Johnson

[Buddy Brannan]

Hi Orlando,

We have sent out estimated time frames for Pioneers Edition subscribers. If you have not received that email, please let us know directly and we’ll find your specific time frame. In any case, you will receive before Christmas. 

Look forward to hearing from you.

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

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echovision-disc...@agiga.ai

[Buddy Brannan]

Hi again,

I don’t have a specific for your specific pair yet, but I can tell you that the first shipments have gone out. That first batch was a very small number, and we expect more to go out in the coming weeks. Keep an eye on your email, doorstep, apartment mail room, etc. :-)

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

On Nov 20, 2025, at 10:39 AM, Orlando Johnson [Vision Services] <joh...@nv.ccsd.net> wrote:

[Gene Warner]

Mine are supposed to arrive between the 10th and 20th of December, they can't come soon enough, I am anticipating their arrival, this is going to be interesting to say the least!

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

> To unsubscribe from this group and stop receiving emails from it, send an email to echovision-disc...@agiga.ai.
>
>

[boaco...@gmail.com]

Buddy,

What about a time frame for Robert Acosta? You are doing a great job. Will there be a Braille Guide?

Bob Acosta

 

From: Buddy Brannan <bud...@agiga.ai>
Sent: Thursday, November 20, 2025 8:29 AM
To: echovisio...@agiga.ai
Subject: Re: [echovision-discuss] Shipping updates for Pioneers?

 

Hi Orlando,

[jimr...@gmail.com]

I did not see any update for me yet, hopefully soon…

 

From: Buddy Brannan <bud...@agiga.ai>
Sent: Thursday, November 20, 2025 11:28 AM
To: echovisio...@agiga.ai
Subject: Re: [echovision-discuss] Shipping updates for Pioneers?

 

Hi again,

[Amy Ruell]

Hi Jim, did you ever get the return instructions for your glasses? The solos I mean?

Amy.

Sent from my iPhone

On Nov 20, 2025, at 5:20 PM, jimr...@gmail.com wrote:



[Phil Templet]

I have not received any information when I can expect my echo glasses. Please give me information on when I can expect my glasses. If I do not have any information within 72 hours, I will be demanding a complete refund of the money that I have as far as spent. I'm starting to believe that this is a scam.

On Nov 20, 2025, at 11:27 AM, Buddy Brannan <bud...@agiga.ai> wrote:

Hi again,

[Phil Templet]

is there a phone number where we can call and get an update on our glasses?

On Nov 20, 2025, at 5:25 PM, Amy Ruell <woma...@gmail.com> wrote:

Hi Jim, did you ever get the return instructions for your glasses? The solos I mean?

[Sieghard Weitzel]

It is not a scam, just give them time to do their thing, Agiga has been transparent throughout and they made it very clear that if you are in the Pioneer group, that your glasses should ship by Christmas.

Maybe if you share when you placed your order somebody else who already received them can give you a better idea based on when they placed the order.

Otherwise I’m sure if you cancel somebody else would be happy to get the glasses you were supposed to get!

 

From: echovisio...@agiga.ai <echovisio...@agiga.ai> On Behalf Of Phil Templet
Sent: Thursday, November 20, 2025 4:55 PM
To: echovisio...@agiga.ai
Subject: Re: [echovision-discuss] Shipping updates for Pioneers?

 

I have not received any information when I can expect my echo glasses. Please give me information on when I can expect my glasses. If I do not have any information within 72 hours, I will be demanding a complete refund of the money that I have as far as spent. I'm starting to believe that this is a scam.

[jimr...@gmail.com]

Yes, I received it today, but I just about did not see it  because there was a tun of text about trying to get me to keep the glasses and to be sure I was not returning them thinking I had problems with the onboarding process. If they would of just paid more attention to my email and directly responded to it I would have been happier. But I did get the information I needed. I’d say for those who are also waiting to get info on returning their glasses. Read through the long blurb canned reply. This really makes dealing with their costumers confusing. I know they want to be sure everything is ok but they already sent emails out just for that purpose So to have all that info at the beginning of a support ticket can make it very easy to over look the information the customer is actually asking for.

[Gene Warner]

Wow! Thanks for that heads up!

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

----- Original Message -----
From: <jimr...@gmail.com>
To: <echovisio...@agiga.ai>

> Email: bud...@agiga.ai <mailto:bud...@agiga.ai>

>
>
>
>
>
>
>
>
>
>
> On Nov 20, 2025, at 10:39 AM, Orlando Johnson [Vision Services] <joh...@nv.ccsd.net <mailto:joh...@nv.ccsd.net> > wrote:
>
>
>
> Hello,
> Is there an update on when shipping for the Pioneers edition will begin?
> Thank you
> Orlando Johnson
>
> --
> You're receiving this message because you're subscribed to the EchoVision Community Forum.
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[Amy Ruell]

That’s interesting. I did not get that email when I requested a return process. I think that probably is because I was so vocal about my reasons for returning the glasses. I know they monitored the list smart glasses. I also suspect that means they are getting lots of returns.

Amy.

Sent from my iPhone

On Nov 20, 2025, at 8:18 PM, jimr...@gmail.com wrote:



[Phil Templet]

I have no desire to cancel my subscription. I simply wanted an approximate delivery date. And why do you not have a telephone number where you can be reached a professional organization would have a phone number.

On Nov 20, 2025, at 7:03 PM, Sieghard Weitzel <sieg...@outlook.com> wrote:



[Buddy Brannan]

Hi,

Thanks for reminding me. There will be a Braille guide, certainly in the final release product. You reminded me that I need to send in observations on that. Thanks for that, it’s been pretty wild around here lately. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Gene Warner]

They probably don't have a phone number for customers because if they did they'd be innundated with so many calls from impatient customers like you that they'd never get anything done.

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

----- Original Message -----

[Dee Jay]

I agree with you Gene. These glasses are still in beginning production. Everyone at Agiga is doing everything they possibly can to provide a product to the blind and low vision community. Not just any product. They want to be able to deliver a sound product that will be strong and last. If everyone keeps with the pushing of the release, then you get less than adequate quality. At that point, you will be unsatisfied and want to return them for refund. Then go around bad mouthing Agiga. Now everyone needs to be patient so Agiga can deliver us a sound product that we can brag to everyone about. I don’t mean to be rude, but I’m just so tired of people complaining. I believe in Agiga and their misssion. If you don’t….

[Buddy Brannan]

Hi Phil,

There is a phone number. I have forwarded your request on to the person coordinating shipments. If you like, please drop me your phone number and i will call you back. At any rate, you’re definitely on the pioneers list. I’m sorry you didn’t get the email with your estimated ship date. 

I can assure you that this is no scam. Of course, I suppose if it was, I wouldn’t say darn it, you caught us, yes, we’re scamming you. But I have a pair of the beta hardware sitting about three feet from me right now. In any casem UI stake my reputation in the communitym such as it is, that this isn’t a scam, and really we do want to be sure that everyone gets what they’ve been promised and that EchoVision is the best it can possibly be. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Dee Jay]

I am just as excited as the everyone else to get my hands on these glasses. At the same time, I want them to be of good quality. That way I don’t have to buy another pair in a year or two. I don’t know about everyone else, but I can afford to buy these glasses every year or two. Please, as hard as it may be, have patience and believe in the company and product they are creating. Have a great weekend! ☺️💞

[Buddy Brannan]

Sorry Phil. I neglected to put the phone number in my last email:

(408) 940-5215

If you get voicemail, leave a message and Sammie or I will return your call. Or drop me an email direct. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Phil Templet]

On Nov 21, 2025, at 9:06 AM, Buddy Brannan <bud...@agiga.ai> wrote:

Hi Phil,

To unsubscribe from this group and stop receiving emails from it, send an email to echovision-disc...@agiga.ai. my phone number is 225-302-9619. I would appreciate a phone call from anyone that can answer a few questions.

[Gene Warner]

I'm very eager to get my glasses, especially after the disappointment that was Envision's Ally Solos glasses, but I'd much rather wait for Agiga to put together a solid product than to rush it out before they are ready. I know the Pioneer's edition is like a beta in that there will likely be some unfinished features and some bugs, but by calling them Pioneer's edition they are telling us that up front. Envision probably should have done something similar with their glasses.

[Gene Warner]

You are lucky then, for me it was a rather large stretch just to buy one pair, so I had to choose between Envision and Agiga. To take advantage of preorder offers, I had to buy both knowing that one of them was going to be returned. Envision lost that "battle".

[Dee Jay]

I meant to say I can’t afford it. 

[Buddy Brannan]

Hi,

Ah, the growing pains of a startup. Especially a tech startup, run by tech people. Xiaoran and Huasong have pretty extensive AI, software, and engineering backgrounds, having been involved in launches with Amazon and Google respectively. So they really do know what they’re about. With that said, here are Buddy’s personal thoughts on where we are and where we’re going. These are my personal opinions, though I think I’m safe in saying that they’re in alignment with Agiga’s. But don’t take this as official company policy. While I work for Agiga, first and foremost, I’m a blind guy. 

Agiga is doing something that, sure, there are lots of smart glasses out there, but ones that are specifically targeted at our population…not so much. Certainly not at this price point. I’d say one thing that differentiates us from other competitors is that we’re trying to fill a very specific gap: giving visual information that is not as easily obtainable via some other means. We already have access to turn by turn directions, AI schedulers, AI chat bots, AI all manner of things, but our access to hands-free, comprehensive visual information has been pretty limited, and certainly out of reach for most of us in any meaningful sense. Meta was the first taste of democratization of AI-powered hands-free visual information, you might say democratized. Because while Envision had it to the extent they did, $2500-$3500 was way out of reach for most of us. Facebook lowered the cost of entry by *a lot*, democratizing this sort of access. Lower cost, but at the cost of AI limitations, many of those being artificially inserted, certainly for valid reasons that make sense for a more mainstream product. But what we’re building here is a purpose-built, AI-driven, democratized solution that fills a real need: hands-free access to visual data, delivered in a meaningful and useful way, with the information we would want or need. I, personally, am here for it. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[John Webb]

Since you gave such a balanced and comprehensive answer to the previous question, would you mind if I just repeat my question that I asked a giga at the beginning of this week and as yet have had nothing back? It is a straightforce question relating to the coming Android application for the echavision glasses. How is it doing? Since I'm on the list of shipments for the Pioneer edition I'm just hoping that it will be available in the very very near future? Please let me know application

[Buddy Brannan]

Hi John,

I can tell you that we’re beginning testing for the Android app. If you are interested in being a tester for this, I assume you’re an Android user, drop me a note and I’ll be sure to pass it on to engineering to put you on the interest list. Currently, I don’t have a time frame for Android release, but as soon as I have something more concrete, I’ll be sure to pass it along to everyone. But there really *is* an app and testing is beginning. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Phil Templet]

I placed my order around September 19

> On Nov 21, 2025, at 9:17 AM, Gene Warner <genew...@gmail.com> wrote:
>
> You are lucky then, for me it was a rather large stretch just to buy one pair, so I had to choose between Envision and Agiga. To take advantage of preorder offers, I had to buy both knowing that one of them was going to be returned. Envision lost that "battle".

[Dan Toth]

I have been in on multiple beta tests for Android apps. I would be interested in helping make the app a great experience.

Dan
- sent from Gmail mobile using speech-to-text -

[Buddy Brannan]

Appreciate it both of y’all. I’ve forwarded your emails to engineering. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Buddy Brannan]

Hi,

As soon as I have a time frame for you, I’ll drop you a note off list. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[John Webb]

Thanks for that. Obviously I am interested but only because I do not want to be in a position of having a pair of glasses and no application to set it up with! If you looking for better testers obviously I am fine without as well. Probably difficult without a pair of glasses though

[Sieghard Weitzel]

Well, I only replied to you based on what you said, and you threatened that if the company didn’t provide you with the information you wanted within 72 hours you wanted to complete refund. You are not the only customer and as far as a phone number is concerned, it is right there on their website, it’s also not hard to find under the “about us” Link. 

Sent from my iPhone

On Nov 21, 2025, at 6:46 AM, Phil Templet <phil...@gmail.com> wrote:



[Buddy Brannan]

Hi John,

I like to call this “enlightened self-interest.” Nothin wrong with that! 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Gene Warner]

Interesting, I placed my order around October 6th. During the order I opted in for the Pioneers edition, then on October 13th, I got an email asking me to complete my Pioneers edition order by paying for any optional features I selected in the original order, I paid it that day. Then I got an email about missing the October 10th deadline for the Pioneers edition. And then some time last week I gink I got an email telling me that I should expect my glasses between December 10th and 20th. And so here we are.

[Buddy Brannan]

Hi Sieghard (and also Phil),

All right y’all. I appreciate the support, Sieghard. Before this turns into a knock down drag out, let’s step back. We’re all anxious to get EchoVision. For many if not most of us, the cost represents a fairly large expenditure. Emotions are clearly running high, and for obvious reasons. But let’s all of us remember, we’re all of us human, mistakes and missteps are inevitable, and we’re all doing our best with what we’ve got. We at Agiga appreciate your support, your patience, and your grace. Yes, we want EchoVision released as soon as possible. We also want it to be released right, but right sometimes doesn’t mean right now. And of the two, I think we can agree that right is more important than right now. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Sieghard Weitzel]

If you mean around September 19 this year, then you would get your glasses in the first quarter of 2026 and that would be the final release version. The glasses which are shipping right now and in the upcoming weeks is what they call the Pioneer version and it is for the first 300 people who placed an order. I don’t think that an exact date range was given, but they have received order starting I believe in August or September 2024 so most likely it would be people who placed their order in 2024 and maybe the first few months of 2025.

Sent from my iPhone

> On Nov 21, 2025, at 8:32 AM, Phil Templet <phil...@gmail.com> wrote:
>
> I placed my order around September 19

[Buddy Brannan]

Howdy Gene,

Ooh, not at all confusing, right? I’m glad we ultimately got it straight and you are, in fact, in the pioneers group. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Tiny Puppy-butchb]

I put down my deposit in October of 2024. I had an email problem
with old email. I did get a note back the other day saying no
more pioneer slots were available so I missed out.

[Jenny Bomareto]

Buddy

You are doing a fantastic job keeping everyone updated! Yes, absolutely it’s very important as you said better to make sure they’re done right instead of halfway.

Cause all of us want us to have great success usingthese glasses

Not like what people have experienced with other glasses.

If that makes sense.

Hoping I’ll be able to get the upgraded version.

For a little while the meta glasses whenever I would put them on would connect to Be My Eyes with no difficulty.

I have to take them off and put them back on in order to hear the Be My Eyes helpers.

Sorry, I’m comparing apples to oranges.

I just was wanting to give the example for what I’ve been facing.

 You know how they say the best things is worth waiting for.

And it’s great that the echo vision glasses is made from the blind, people since we all want to have great success with these echo vision glasses, so we will be able to read stuff just like visual people do,so our money will not be wasted.

Thanks for reading regarding this matter.
Jenny Bomareto

Sent from my iPhone 15

On Nov 21, 2025, at 12:04 PM, Buddy Brannan <bud...@agiga.ai> wrote:

Hi Sieghard (and also Phil),

[boaco...@gmail.com]

Well stated Buddy. If I am not a Pioneer, maybe this is best because I shall be getting the Agiga glasses when ready. As I recall, I did state that I did not wish to be a Betta tester.

 

When the glasses come with a Braille Manual, I’ll be ready.

Bob Acosta

[Gene Warner]

Bob, yeah, if you don't want to be a beta testor, then the pioneer's edition is not for you. It does mean that you won't get your glasses until sometime in 2026.

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

----- Original Message -----
From: <boaco...@gmail.com>
To: <echovisio...@agiga.ai>

Date: Fri, 21 Nov 2025 10:07:36 -0800
Subject: RE: [echovision-discuss] Shipping updates for Pioneers?

> Well stated Buddy. If I am not a Pioneer, maybe this is best because I shall be getting the Agiga glasses when ready. As I recall, I did state that I did not wish to be a Betta tester.
>
>
>
> When the glasses come with a Braille Manual, I’ll be ready.
>
> Bob Acosta
>
> From: Buddy Brannan <bud...@agiga.ai>
> Sent: Friday, November 21, 2025 9:04 AM
> To: echovisio...@agiga.ai
> Subject: Re: [echovision-discuss] Shipping updates for Pioneers?
>
>
>
> Hi Sieghard (and also Phil),
>
>
>
> All right y’all. I appreciate the support, Sieghard. Before this turns into a knock down drag out, let’s step back. We’re all anxious to get EchoVision. For many if not most of us, the cost represents a fairly large expenditure. Emotions are clearly running high, and for obvious reasons. But let’s all of us remember, we’re all of us human, mistakes and missteps are inevitable, and we’re all doing our best with what we’ve got. We at Agiga appreciate your support, your patience, and your grace. Yes, we want EchoVision released as soon as possible. We also want it to be released right, but right sometimes doesn’t mean right now. And of the two, I think we can agree that right is more important than right now.
>
>
> --
>
> Buddy Brannan
>
> Customer Support And Training Specialist
>
> Agiga
>

> Email: bud...@agiga.ai <mailto:bud...@agiga.ai>

>
>
>
>
>
>
>
>
>
> On Nov 21, 2025, at 11:57 AM, Sieghard Weitzel <sieg...@outlook.com <mailto:sieg...@outlook.com> > wrote:
>
>
>
> Well, I only replied to you based on what you said, and you threatened that if the company didn’t provide you with the information you wanted within 72 hours you wanted to complete refund. You are not the only customer and as far as a phone number is concerned, it is right there on their website, it’s also not hard to find under the “about us” Link.
>
>
>
> Sent from my iPhone
>
>
>
>
>
> On Nov 21, 2025, at 6:46 AM, Phil Templet <phil...@gmail.com <mailto:phil...@gmail.com> > wrote:
>
> 
>
> I have no desire to cancel my subscription. I simply wanted an approximate delivery date. And why do you not have a telephone number where you can be reached a professional organization would have a phone number.
>
>
>
>
>
> On Nov 20, 2025, at 7:03 PM, Sieghard Weitzel <sieg...@outlook.com <mailto:sieg...@outlook.com> > wrote:
>
> 
>
> It is not a scam, just give them time to do their thing, Agiga has been transparent throughout and they made it very clear that if you are in the Pioneer group, that your glasses should ship by Christmas.
>
> Maybe if you share when you placed your order somebody else who already received them can give you a better idea based on when they placed the order.
>
> Otherwise I’m sure if you cancel somebody else would be happy to get the glasses you were supposed to get!
>
>
>
> From: echovisio...@agiga.ai <mailto:echovisio...@agiga.ai> <echovisio...@agiga.ai <mailto:echovisio...@agiga.ai> > On Behalf Of Phil Templet
> Sent: Thursday, November 20, 2025 4:55 PM
> To: echovisio...@agiga.ai <mailto:echovisio...@agiga.ai>
> Subject: Re: [echovision-discuss] Shipping updates for Pioneers?
>
>
>
> I have not received any information when I can expect my echo glasses. Please give me information on when I can expect my glasses. If I do not have any information within 72 hours, I will be demanding a complete refund of the money that I have as far as spent. I'm starting to believe that this is a scam.
>
>
>
>
>
>
> On Nov 20, 2025, at 11:27 AM, Buddy Brannan <bud...@agiga.ai <mailto:bud...@agiga.ai> > wrote:
>
> Hi again,
>
>
>
> I don’t have a specific for your specific pair yet, but I can tell you that the first shipments have gone out. That first batch was a very small number, and we expect more to go out in the coming weeks. Keep an eye on your email, doorstep, apartment mail room, etc. :-)
>
>
> --
>
> Buddy Brannan
>
> Customer Support And Training Specialist
>
> Agiga
>

> Email: bud...@agiga.ai <mailto:bud...@agiga.ai>

>
>
>
>
>
>
>
>
>
>
> On Nov 20, 2025, at 10:39 AM, Orlando Johnson [Vision Services] <joh...@nv.ccsd.net <mailto:joh...@nv.ccsd.net> > wrote:
>
>
>
> Hello,
> Is there an update on when shipping for the Pioneers edition will begin?
> Thank you
> Orlando Johnson
>
> --
> You're receiving this message because you're subscribed to the EchoVision Community Forum.
>
> To view the archive or catch up on discussions:
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>
> To unsubscribe, send an email to:

> echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai>

>
>
>
> --
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[Gene Warner]

Yeah, I can't wait to try the reading feature. I have a couple of books that aren't available in ebook form that I really want to read. It will be interesting trying out this feature. For those on this list returning their Ally Solos glasses, I got the instructions for returning my glasses today. Unfortunately they make you pay the return shipping. Oh well, not that big a surprise. Interestingly there was no large sales pitch to wade through. Just the address to send the glasses to and a request to send back the tracking number. They will be going out today!

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

----- Original Message -----
From: Jenny Bomareto <jennybomareto...@gmail.com>
To: echovisio...@agiga.ai

[Gene Warner]

Ouch! That hurts. Sorry to hear that.

[Phil Templet]

if I understand correctly, I may not receive my glasses until March2026?

On

my frustration comes out of obvious misinformation that was presented at the 2025 NFB convention in New Orleans. The speaker made it seem as though the glasses were currently being produced, but that a new version would be coming out in January. He also presented it as though if you did not buy glasses before January 26, you would not be eligible for a lifetime support. I may miss have understood the speaker but that's what I understood. It is not my intent to be rude or unprofessional. I simply want clear, concise, correct trustworthy information!

 Nov 21, 2025, at 12:07 PM, boaco...@gmail.com wrote:



[Buddy Brannan]

Hi Phil,

This isn’t exactly right. I see you on the Pioneers list, so you should receive before Christmas. Once the final production releases, we’ll replace your Pioneers edition with the final hardware. I have an inquiry in to get your estimated shipping window and will alert you once I have that.

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[amw...@myyahoo.com]

Buddy 

would you be able to check on an estimated shipping time for me as well?  Please, and thank you.  Sorry for interrupting the conversation.

Sent from Yahoo Mail for iPhone

[Buddy Brannan]

Hi,

Sure, I see you on the Pioneers list as well. Forwarded. ...

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[boaco...@gmail.com]

Thank you, I can wait as I use Meta Ray glasses and AIRA.
Bob

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[patrick....@gmail.com]

May I ask why you are returning your Ally Solos glasses?

-----Original Message-----
From: echovisio...@agiga.ai <echovisio...@agiga.ai> On Behalf Of Gene Warner

[Gene Warner]

Way too many problems with Ally, the glasses themselves, and Envision's poor tech support. They made them sound like they'd be totally hands free, but it turns out they are far from that. Frequently Ally would not be able to get pictures from the glasses so doing anything with something that is in front of you becomes a blind AI trying to lead a blind person. Most of the time the touch panel did things you didn't want when you touched it, like ending a converstation when all you wanted to do was adjust the volume, turns out that trying to get multiple uses out of it just didn't work.