Order details

[Tom Morrissey]

I'm in the Pioneer program.  I have not received my glasses.  Yesterday I received an email regarding a new 3 week delay due to lens supplier problems.  My order includes clear, bifocal, prescription lenses.  I assume the delay had something to do with the creation of those custom lenses.  No worries.  Delays happen.  The wording of the email though made me wonder if the order you have on file for me is correct since the email was referring to an option to get the glasses sooner if I just opted for clear lenses.  This made me wonder if Agiga had my order wrong.  I had ordered clear lenses, but with a prescription.  Every other contact I've had with Agiga regarding my order acknowledtes the prescription aspect of my order.  I looked back throgh my email and realized that my receipt for my order only contains information relative to the financial transaction and did not reiterate the nature of my order ... the details of what I've actually ordered.  I sent a reply to that email (to support), but I got back the auto-responder that says support is overwhelmed and I should not expect to hear from support any time soon.  Is there any way someone can check on this for me?  I don't want one more thing like this delaying the shipment of my order further.  Thanks.

[Xiaoran Wang]

Hi Tom,

I checked the database and we have your prescription on file. The email you received is meant to ask if you would like clear lenses without a prescription. I hope this helps.  

Best regards,  

Xiaoran  

On Sat, Dec 13, 2025 at 1:06 PM Tom Morrissey <moto...@gmail.com> wrote:

I'm in the Pioneer program.  I have not received my glasses.  Yesterday I received an email regarding a new 3 week delay due to lens supplier problems.  My order includes clear, bifocal, prescription lenses.  I assume the delay had something to do with the creation of those custom lenses.  No worries.  Delays happen.  The wording of the email though made me wonder if the order you have on file for me is correct since the email was referring to an option to get the glasses sooner if I just opted for clear lenses.  This made me wonder if Agiga had my order wrong.  I had ordered clear lenses, but with a prescription.  Every other contact I've had with Agiga regarding my order acknowledtes the prescription aspect of my order.  I looked back throgh my email and realized that my receipt for my order only contains information relative to the financial transaction and did not reiterate the nature of my order ... the details of what I've actually ordered.  I sent a reply to that email (to support), but I got back the auto-responder that says support is overwhelmed and I should not expect to hear from support any time soon.  Is there any way someone can check on this for me?  I don't want one more thing like this delaying the shipment of my order further.  Thanks.

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Xiaoran Wang

CEO & Co-Founder

AGIGA Empower Every Life