Customer Support?

[amandainp...@gmail.com]

Hello everyone,

 

I would prefer not to clutter this list with support questions.

 

However, I can’t find a link on the website.

 

I ordered the EchoVision Smart Glasses in February.

 

I did receive an email with a link to a form to signup and indicate if I wanted to be a part of the pioneer Edition program which I indicated that I did.

 

Since so many are receiving theirs now and I have not received a delivery date, if someone could please share a Customer Support email address or if anyone from Agiga, whom would please write me offline, I would much appreciate it.  I will be moving in a few weeks as well and I would not want to have to track down the shipment.

 

With much gratitude for this exciting AT device, which I so look forward to testing and using!

 

Amanda Lee

[gregg boss]

hi,

There isn't really a webpage anymore but here are the two links to get in touch with him so you can either email him or call him.

Email: sup...@agiga.ai

phone

1-408-940-5215 List en

Gregg Boss

On Nov 30, 2025, at 8:44 AM, amandainp...@gmail.com wrote:



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[Dee Jay]

I’m trying to be very patient. My email about expected delivery date read December 1-10. Anyone with same delivery date please let me know if you received an email that your glasses have shipped? 

[Haylie Gallacher]

Here it is.  con...@agiga.ai

It is found on the FAQ page of their website.  I think they should have a contact us page myself.

Haylie

--

[amandainp...@gmail.com]

Yes and yes! And thanks!

 

Perhaps because I requested transitional lenses. 

[Gene Warner]

You still have ten days in your delivery window. If it were me I'd begin to wonder around the 8th.

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

[Tiny Puppy-butchb]

I suspect yu are the same as me.  They said they only had so many pioneer available and those were all gone, and I had ordered mine in october of 2024.  We'll have to wait. 

 

----- Original Message -----

From: gregg boss

To: echovisio...@agiga.ai

Sent: Sunday, November 30, 2025 7:53 AM

Subject: Re: [echovision-discuss] Customer Support?

[amandainp...@gmail.com]

I never received any confirmation,  concerning if I was eligible.  I filled out the form which asked if I wanted to participate.  Then, I learn, that others, who applied after we did, were deemed eligible.

 

I just would have appreciated some sort of acknowledgement of my response and/or a confirmation concerning whether or not I could participate in the pioneer program.

 

I have had some experience with beta testing hardware and software per NDA and so I was very eager to accept essentially, what is the prototype of this device and to contribute.

 

Anyway, at this point, I just would appreciate some response from the company, as to when the rest of the funds will be due.

 

I am about to close on a mortgage and have to explain larger expenses 👌

[gregg boss]

hi,

I ordered mine in December 1924. They said it would be here sometime in December last I heard. Haven't got any confirmation email. model one, I'm assuming that I'll probably get the latest model sometime in January.  was one of the earlybird specials that stuff that they first offered.

Gregg Boss

On Nov 30, 2025, at 7:35 PM, Tiny Puppy-butchb <wa0...@gmail.com> wrote:



[Tiny Puppy-butchb]

I never received any response either.  When I did finally get in touch via an email, I was told they only had so many pioneers available and they were all taken.  I'm sure they are getting a lot of mail and people becoming anxious.  I'll just sit back and wait.  I had hoped to get in on the pioneer thing, but I had changed my email and didn't notify them, so that was my fault. 

 

----- Original Message -----

From: amandainp...@gmail.com

To: echovisio...@agiga.ai

Sent: Sunday, November 30, 2025 8:01 PM

Subject: RE: [echovision-discuss] Customer Support?

[amandainp...@gmail.com]

I’ll do the same.  I was just wanting to know something, given, I didn’t want to have to go back to where I will be moving from, to learn if they sent a package back to the vendor and/or the financial requirements per the mortgage company.

 

Although I am disappointed, I will be very much looking forward to the  product and will always be willing to contribute towards finding bugs and/or anomalies in the device.

[Gene Warner]

As I understand it,preordering your glasses and opting in for the pioneer's edition are two separate steps. I suspect that the first X number of people who preordered their glasses and then responded to the Pioneer's edition opt in request got into the program, where X is how many Pioneer's edition slots that were available. So it is possible to preorder last year and still not be in the Pioneer's program even if you responded to the opt in request. If they later asked you to complete your preorder by paying what you still owe, then I believe you are in the Pioneer's program. Are you checking your junk or spam folders?

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

----- Original Message -----
From: gregg boss <aar...@gmail.com>
To: echovisio...@agiga.ai

[Gene Warner]

I know exactly how you feel, I felt it too considering how late in the game I preordered my glasses. When the opt in request for the Pioneer's edition email cane I immediately responded thinking that I had very little to no chance of getting in. Then was surprised when I got the email asking me to complete my purchase by paying for the options I had selected as part of the Pioneer's edition sign up. I guess that using an email client that notifies me as soon as a new email arrives made the difference.

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

----- Original Message -----
From: <amandainp...@gmail.com>
To: <echovisio...@agiga.ai>
Date: Sun, 30 Nov 2025 22:11:51 -0500
Subject: RE: [echovision-discuss] Customer Support?

> I’ll do the same. I was just wanting to know something, given, I didn’t want to have to go back to where I will be moving from, to learn if they sent a package back to the vendor and/or the financial requirements per the mortgage company.
>
>
>
> Although I am disappointed, I will be very much looking forward to the product and will always be willing to contribute towards finding bugs and/or anomalies in the device.
>
>
>
>
>
>
>
> From: echovisio...@agiga.ai <echovisio...@agiga.ai> On Behalf Of Tiny Puppy-butchb
> Sent: Sunday, November 30, 2025 10:05 PM
> To: echovisio...@agiga.ai
> Subject: Re: [echovision-discuss] Customer Support?
>
>
>
> I never received any response either. When I did finally get in touch via an email, I was told they only had so many pioneers available and they were all taken. I'm sure they are getting a lot of mail and people becoming anxious. I'll just sit back and wait. I had hoped to get in on the pioneer thing, but I had changed my email and didn't notify them, so that was my fault.
>
>
>
> ----- Original Message -----
>

> From: amandainp...@gmail.com <mailto:amandainp...@gmail.com>
>
> To: echovisio...@agiga.ai <mailto:echovisio...@agiga.ai>

>
> Sent: Sunday, November 30, 2025 8:01 PM
>
> Subject: RE: [echovision-discuss] Customer Support?
>
>
>
> I never received any confirmation, concerning if I was eligible. I filled out the form which asked if I wanted to participate. Then, I learn, that others, who applied after we did, were deemed eligible.
>
>
>
> I just would have appreciated some sort of acknowledgement of my response and/or a confirmation concerning whether or not I could participate in the pioneer program.
>
>
>
> I have had some experience with beta testing hardware and software per NDA and so I was very eager to accept essentially, what is the prototype of this device and to contribute.
>
>
>
> Anyway, at this point, I just would appreciate some response from the company, as to when the rest of the funds will be due.
>
>
>
> I am about to close on a mortgage and have to explain larger expenses 👌
>
>
>
>
>
> From: echovisio...@agiga.ai <mailto:echovisio...@agiga.ai> <echovisio...@agiga.ai <mailto:echovisio...@agiga.ai> > On Behalf Of Tiny Puppy-butchb
> Sent: Sunday, November 30, 2025 8:36 PM
> To: echovisio...@agiga.ai <mailto:echovisio...@agiga.ai>
> Subject: Re: [echovision-discuss] Customer Support?
>
>
>
> I suspect yu are the same as me. They said they only had so many pioneer available and those were all gone, and I had ordered mine in october of 2024. We'll have to wait.
>
>
>
> ----- Original Message -----
>

> From: gregg boss <mailto:aar...@gmail.com>
>
> To: echovisio...@agiga.ai <mailto:echovisio...@agiga.ai>

>
> Sent: Sunday, November 30, 2025 7:53 AM
>
> Subject: Re: [echovision-discuss] Customer Support?
>
>
>
> hi,
>
> There isn't really a webpage anymore but here are the two links to get in touch with him so you can either email him or call him.
>
>
>

> Email: sup...@agiga.ai <mailto:sup...@agiga.ai>

>
>
>
> phone
>
>
>
> 1-408-940-5215 List en
>
>
>
>
>
>
>
>
>
> Gregg Boss
>
>
>
>
>
>
> On Nov 30, 2025, at 8:44 AM, amandainp...@gmail.com <mailto:amandainp...@gmail.com> wrote:
>
> 
>
> Hello everyone,
>
> I would prefer not to clutter this list with support questions.
>
> However, I can’t find a link on the website.
>
> I ordered the EchoVision Smart Glasses in February.
>
> I did receive an email with a link to a form to signup and indicate if I wanted to be a part of the pioneer Edition program which I indicated that I did.
>
> Since so many are receiving theirs now and I have not received a delivery date, if someone could please share a Customer Support email address or if anyone from Agiga, whom would please write me offline, I would much appreciate it. I will be moving in a few weeks as well and I would not want to have to track down the shipment.
>
> With much gratitude for this exciting AT device, which I so look forward to testing and using!
>
> Amanda Lee
>
> --
> You're receiving this message because you're subscribed to the EchoVision Community Forum.
>
> To view the archive or catch up on discussions:
> https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
> To unsubscribe, send an email to:

> echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai>
> To unsubscribe from this group and stop receiving emails from it, send an email to echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai> .

>
> --
> You're receiving this message because you're subscribed to the EchoVision Community Forum.
>
> To view the archive or catch up on discussions:
> https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
> To unsubscribe, send an email to:

> echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai>
> To unsubscribe from this group and stop receiving emails from it, send an email to echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai> .

>
> --
> You're receiving this message because you're subscribed to the EchoVision Community Forum.
>
> To view the archive or catch up on discussions:
> https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
> To unsubscribe, send an email to:

> echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai>
> To unsubscribe from this group and stop receiving emails from it, send an email to echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai> .

>
> --
> You're receiving this message because you're subscribed to the EchoVision Community Forum.
>
> To view the archive or catch up on discussions:
> https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
> To unsubscribe, send an email to:

> echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai>
> To unsubscribe from this group and stop receiving emails from it, send an email to echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai> .

>
> --
> You're receiving this message because you're subscribed to the EchoVision Community Forum.
>
> To view the archive or catch up on discussions:
> https://groups.google.com/a/agiga.ai/g/echovision-discuss
>
> To unsubscribe, send an email to:

> echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai>
> To unsubscribe from this group and stop receiving emails from it, send an email to echovision-disc...@agiga.ai <mailto:echovision-disc...@agiga.ai> .

[amandainp...@gmail.com]

Obviously check junk folders. That is a given, when one is expecting a response and it never appears in one's inbox.

[Gene Warner]

I put that there because you'd be surprised how often people forget to check those folders. I do it myself sometimes.

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

----- Original Message -----

From: <amandainp...@gmail.com>
To: <echovisio...@agiga.ai>
Date: Mon, 1 Dec 2025 09:12:55 -0500
Subject: RE: [echovision-discuss] Customer Support?

[Buddy Brannan]

Hi,

Your understanding is correct, Gene. Those two things were indeed separate processes. Amanda, I’ll have a look to see what I can find out specifically about your case. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai