Glasses

[Dee Jay]

I received my glasses yesterday. Here is what I experienced so far. The package came via FedEx. It was in FedEx bag, wrapped several times in bubble wrap. I broke the seal on the box. The box has a magnetic closure. The instruction were on top. They come in both braille and large print. The case was next. The case is leather with magnetic closure. The glasses were in the case. Both arms had plastic protective sleeves in them. The nose bridge had a plastic protection on them also. The magnetic sunglasses has a nice slot they were tucked in. They easily magnetized on the glasses. The case and glasses were both fully charged. There are two cameras on each side of the front of the glasses. When I put the glasses on, it stated, “Glasses on” and told me battery percentage. Connecting the glasses to the app was very easy. On the left arm is the Agiga logo and the volume control. If slide my finger towards the front, the volume increases. Slide my finger towards back, volume decreases. The camera/video record button on top left are at the front of the glasses. On right handle, there is the Agiga logo. The action button is on front of that arm. If pressed once, it does scene description. If pressed twice, goes into live AI mode. If pressed three times, reading mode. 

Now about live AI mode. When I press the button on right arm twice, it states, “Connecting to live AI please hold on”. After about 1-2 seconds, it states, “Connected to live AI. What can I do for you?”  After that there is silence. I tried asking several questions, but never got a reply. After about 30 seconds, it states, “I’m exiting now”. I plan on reaching out to Agiga to see if I’m doing something wrong. I have the glasses connected to my WiFi and have the app open. So I’m not sure what I’m doing wrong. Maybe if there is anyone who knows what to do, please let me know. 

[cory kadlik]

They just put out a new firmware update this morning, and I’m realizing that live AI is not working for me either. I got my glasses a few days ago and it was working fine as of yesterday.

Speaking of firmware and system updates, does anyone have a change log that we can refer to? Loving the product! There are a bunch of bugs that need to be resolved, but it’s a great start! The team definitely needs to add Bluetooth data use as a fallback when Wi-Fi isn’t working correctly. Connecting to different networks seamlessly is not working seamlessly at this point. When my phone stops broadcasting, the glasses never reconnect to it, and I shouldn’t have to go into the Wi-Fi settings to reconnect every time. With this said, my home Wi-Fi seems to be working great and the classes always connect.

On Thu, Dec 11, 2025 at 10:47 AM Dee Jay <donnave...@gmail.com> wrote:

I received my glasses yesterday. Here is what I experienced so far. The package came via FedEx. It was in FedEx bag, wrapped several times in bubble wrap. I broke the seal on the box. The box has a magnetic closure. The instruction were on top. They come in both braille and large print. The case was next. The case is leather with magnetic closure. The glasses were in the case. Both arms had plastic protective sleeves in them. The nose bridge had a plastic protection on them also. The magnetic sunglasses has a nice slot they were tucked in. They easily magnetized on the glasses. The case and glasses were both fully charged. There are two cameras on each side of the front of the glasses. When I put the glasses on, it stated, “Glasses on” and told me battery percentage. Connecting the glasses to the app was very easy. On the left arm is the Agiga logo and the volume control. If slide my finger towards the front, the volume increases. Slide my finger towards back, volume decreases. The camera/video record button on top left are at the front of the glasses. On right handle, there is the Agiga logo. The action button is on front of that arm. If pressed once, it does scene description. If pressed twice, goes into live AI mode. If pressed three times, reading mode. 

Now about live AI mode. When I press the button on right arm twice, it states, “Connecting to live AI please hold on”. After about 1-2 seconds, it states, “Connected to live AI. What can I do for you?”  After that there is silence. I tried asking several questions, but never got a reply. After about 30 seconds, it states, “I’m exiting now”. I plan on reaching out to Agiga to see if I’m doing something wrong. I have the glasses connected to my WiFi and have the app open. So I’m not sure what I’m doing wrong. Maybe if there is anyone who knows what to do, please let me know. 

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[Gene Warner]

Other than the hickup using live AI, that sounds very encouraging. Are you sure you were speaking loud enough for the microphones to pick you up over any environmental sounds?

Gene...

[Dee Jay]

Gene, I was sitting at my dining room table. No background noise. I tried again this morning and still not working. 

[Jenine Stanley]

DJ, my sister, who got her glasses on Tuesday, is having the same issue. She also thought she wasn’t speaking loudly enough as they work fine for my nephew. Other than that she’s very pleased with them. They are large though on her so she’s getting a strap for the back. That might help but maybe it just needs an update. 

Jenine Stanley

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[Buddy Brannan]

Hi,

Thanks for the report. Does the lack of responsiveness to your voice happen iun both live AI and scene description/Q&A mode? 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

On Dec 11, 2025, at 10:57 AM, Dee Jay <donnave...@gmail.com> wrote:

[Dee Jay]

Buddy, it only happens in live AI mode. Voice can be heard for scene description. The voice lets me know it’s connecting and then connected to live AI mode. After that nothing for 30 seconds. It then tells me it’s disconnecting live AI. 

[Gene Warner]

OK. Sometimes it's the most obvious things, and because they are so obvious you don't even think about them. Like looking all over for your keys, and all the time, they were in your hand.

Another message said something about a firmware update that appears to have caused the problem because before the update, live AI was working, then after the update, it wasn't.

[Annette Nowakowski]

Hi all, I have the same problem and it only happens in live AI mode.  No response when I ask something in live AI despite it saying that its ready. 

Annette 

---

From: Buddy Brannan <bud...@agiga.ai>
Sent: Thursday, December 11, 2025 10:13 AM
To: echovisio...@agiga.ai <echovisio...@agiga.ai>
Subject: Re: [echovision-discuss] Glasses

[boaco...@gmail.com]

This is great, thank you. Did the glasses fit you? I don’t want them too tight?

Bob Acosta

--

[Dee Jay]

The glasses fit me great. They are comfortable on my face. 

[Jeff Harrington]

I have had the same experience with Live Mode not working.

 

Jeff

 

From: Dee Jay

Sent: Thursday, December 11, 2025 8:15 AM

To: echovisio...@agiga.ai

Subject: Re: [echovision-discuss] Glasses

 

> mailto:echovision-discuss%2Bunsu...@agiga.ai
> To unsubscribe from this group and stop receiving emails from it, send an email to mailto:echovision-discuss%2Bunsu...@agiga.ai.

>
>

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[Dee Jay]

I am relieved to know that I am not the only one experiencing this issue. Whatever is going on, I’m sure everyone at Agiga is scrambling to try to figure out why this is happening. Buddy will probably let us know when the issue is resolved. Other than that one issue, I am loving my glasses. 

[cory kadlik]

Buddy,

For me it’s just live AI causing the problem. Sea descriptions works as expected

[Buddy Brannan]

Hi DJ et al,

Indeed we are. Apparently there is something going on with Live AI, and we plan to send out an over the air update to address. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Gene Warner]

seems like a rather obvious problem to miss before releasing the update. Didn't they test this?

Gene...


----- Original Message -----
From: Dee Jay <donnave...@gmail.com>
To: echovisio...@agiga.ai

Date: Thu, 11 Dec 2025 10:34:14 -0600
Subject: Re: [echovision-discuss] Glasses

> I am relieved to know that I am not the only one experiencing this issue.
> Whatever is going on, I’m sure everyone at Agiga is scrambling to try to
> figure out why this is happening. Buddy will probably let us know when the
> issue is resolved. Other than that one issue, I am loving my glasses.
> On Thu, Dec 11, 2025 at 10:24 AM Jeff Harrington <jeff...@gmail.com>
> wrote:
>
> > I have had the same experience with Live Mode not working.
> >
> > Jeff
> >

> > *From:* Dee Jay
> > *Sent:* Thursday, December 11, 2025 8:15 AM
> > *To:* echovisio...@agiga.ai
> > *Subject:* Re: [echovision-discuss] Glasses

[Bob Warren]

I have had the glasses for a couple weeks.  I experienced Live AI not beig available for periods long before the latest firmware upgrade.  I have not installed the update yet today but am also unable to get responses from Live AI.  Likely issues on the "back end".

Bob Warren

[mrsi...@sasktel.net]

Dee Jay wrote;

 

“There are two cameras on each side of the front of the glasses”

 

OK, I am confused;  I thought the was only 1 camera on the glasses,and also an l e d  to indicate the glasses camera was in use.

 

Could someone please clarify this issue?

 

Thanks,

Monte

 

From: echovisio...@agiga.ai <echovisio...@agiga.ai> On Behalf Of Dee Jay
Sent: December 11, 2025 10:22 AM
To: echovisio...@agiga.ai
Subject: Re: [echovision-discuss] Glasses

 

The glasses fit me great. They are comfortable on my face. 

[Buddy Brannan]

Hi,

There is only one camera, on the right. The thing on the left is an LED light. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai

[Jeffrey D. Stark]

Quick question:

Given I filled the form out but was not communicated with as to if I was on the list or not [but am assuming I’m not on the list of the folk who get the early version], is it possible to change the responses before the shipping of the next batch next year?

 

I’d like to change the email account the glasses are tied to.  It has taken so long to get these that I went ahead and got the meta Oakley vanguard upgrade and would likely gift 1 of the 2 glasses to my daughter after testing the echos when they ship.

How will this effect the lifetime service?

 

[amandainp...@gmail.com]

So far as I know, all of the Pioneer units were spoken for prior to October 16^th, when I finally received the form and responded on October 16, the same day I received the last form.

 

I have been informed, the rest of us will receive the final product sometime during the first quarter of 2006.

--

[Buddy Brannan]

Hi Jeff,

Easiest for us would be filling out the shipping and lens preferences form again with the updated information:

https://docs.google.com/forms/d/e/1FAIpQLSchlgo2bxRMWfpS1Cvv5NHsogP6K4oo9X4lKBr61YDsL-tmcQ/viewform?pli=1

Any changes to addresses, emails, lens preferences, etc. will have no effect on your preorder benefits. 

--

Buddy Brannan

Customer Support And Training Specialist

Agiga

Email: bud...@agiga.ai