No success creating account (still)

[Bob Warren]

Has anyone been successful in using the EchoVision app to register and
create an account?

I paid the full amount for the pioneer program back on October 13. But,
I still cannot create an account (get "Registration Error - the email
does not match any paid user".  I had thought any issues would have been
corrected by this past Monday (1110).  But, I have tried many times
since then with no success.  Emails to AGIGA support have gone unanswered.

Hoping to hear some feedback on this in this forum.

Thank you.

Bob Warren

[Gene Warner]

Yes I have. Be sure to use the same email address you used when you ordered the glasses.

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

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[Sieghard Weitzel]

Bob, why don't you try and call them at their support number, 408-940-5215.

-----Original Message-----
From: echovisio...@agiga.ai <echovisio...@agiga.ai> On Behalf Of Bob Warren
Sent: Thursday, November 13, 2025 10:28 AM
To: echovisio...@agiga.ai
Subject: [echovision-discuss] No success creating account (still)

[gregg boss]

hi,
I went back to the initial email that gave me my initial receipt for payment. Found out what account that was under. It's not the same as this list. It found me. I was one of the initial 300. I don't know if that would make any difference.



Gregg Boss



On Nov 13, 2025, at 1:21 PM, Sieghard Weitzel <sieg...@outlook.com> wrote:

Bob, why don't you try and call them at their support number, 408-940-5215.

[Tiny Puppy-butchb]

I'm going to have to try that number. I've written them twice
and got the usual, thanks for your note, we'll get back to you.
My problem is I have changed email address, but I can't of course
register using that one. When I try and log inusing my old
email, it says email or password isn't right. I can't do the
forgot password because that email isn't good any more.

[Gene Warner]

In your situation I think the only thing you can do is call them.

Gene...
I am friends with the monster under my bed
I get along with the voices inside of my head

----- Original Message -----
From: "Tiny Puppy-butchb" <wa0...@gmail.com>
To: <echovisio...@agiga.ai>

[Victor Edomwonyi]

Please can someone help me with Agiga support phone number 

[Gene Warner]

It is 408-640-5215

[Mary Otten]

OK, there are two different phone numbers here, different by one digit either a nine or a six. Which is it and where did you find it?
Mary

Sent from my iPhone

> On Nov 13, 2025, at 12:23 PM, Gene Warner <genew...@gmail.com> wrote:
>
> It is 408-640-5215

[Lisa Brooks]

Good catch, Mary; thank you. One of the phone numbers listed has an incorrect digit. The phone number is, and I'm pasting directly from the app user guide,
1-408-940-5215

Thank you,
Lisa



> On Nov 13, 2025, at 5:56 PM, Mary Otten <mott...@gmail.com> wrote:
>
> OK, there are two different phone numbers here, different by one digit either a nine or a six. Which is it and where did you find it?

[Sieghard Weitzel]

The number with the 9 is what I posted. I also copied it, but I grabbed it from the website where it is easily found under the “about us” link.

Sent from my iPhone

> On Nov 13, 2025, at 5:49 PM, Lisa Brooks <lbroo...@gmail.com> wrote:
>
> Good catch, Mary; thank you. One of the phone numbers listed has an incorrect digit. The phone number is, and I'm pasting directly from the app user guide,

[Suzanne Erb]

Hello,
I have found the same issue this morning. I am not overly concerned, since I do not yet have my glasses. I do hope that this issue will be resolved by the time I receive tem.
Thank you.
Best,
Suzanne Erb