Mobile Performance Support Inquiry

[Haag, Jason]

Greetings,

I'm contacting you on behalf of Wayne Gafford, formerly with ADL and
now with the Office of Logistics at Port Hueneme, Naval Surface
Warefare Center. We would like to know of any "technical data access
and usability" issues on board ship or in shore facilities when
performing maintenance or other work tasks? We think there is a real
need to make current maintenance support programs available on mobile
devices for more efficient and effective operation, maintenance,
troubleshooting and repairing of systems.

In particular, we are asking if it is cumbersome to locate the right
maintenance and troubleshooting information at the point of need.
Let's say a system displays a fault code, and the maintainer must
locate the related work packages or tech data or the performance
support. Do any of your contacts in the field see opportunities for
improving direct, traceable access to the right data at the right time
in a timely, confident way?

If these issues are evident, are solutions being developed? We would
like to know if there is an appetite for the use of mobile devices,
whether it is an iPad or other wearable type of device that displays
the performance support content, and then could help improve technical
data access and performance on the job site or even in a training
context.

Please reply if you are aware of any existing examples or projects
utilizing this type of mobile performance support on-the-job scenario
in the DoD Services and have a few minutes to discuss and share with
us.

Respectfully,

J Haag
-----------------------------------------------------
Mobile Learning Team
Advanced Distributed Learning Initiative
+1.850.266.7100(office)
+1.850.471.1300 (mobile)
+1 321 710 7236 (fax)

[Haag, Jason]

LtCol Whitehouse,

Thanks for taking the time to respond and touch base while you're
deployed. We really appreciate you doing so! We'll touch base with you
next month. Thank you for your service and thanks for the helpful
response.

Respectfully,

J Haag
-----------------------------------------------------
Mobile Learning Team
Advanced Distributed Learning Initiative
+1.850.266.7100(office)
+1.850.471.1300 (mobile)
+1 321 710 7236 (fax)

On Wed, Aug 29, 2012 at 9:21 AM, WHITEHOUSE, KEITH E LtCol USAF AMC 60
OSS/OSK <keith.wh...@us.af.mil> wrote:
> Jason,
> I'm currently deployed until the last week of September. I'd be happy to discuss when I get home. I think we are just beginning to discuss a system like you described for our aircraft maintenance workers. Unfortunately I'm a little out of the loop while I'm deployed. Remind me next month and we can set up a call and I'll share what I know.
>
> Cheers
>
> LtCol Keith Whitehouse
> 60 OSS/OSK
> Travis AFB, Ca
> DSN 837-1198
> (707) 424-1198
> ________________________________________
> From: Haag, Jason [jason.h...@adlnet.gov]
> Sent: Tuesday, August 28, 2012 1:46 PM
> To: DADL WG
> Cc: Wayne Gafford
> Subject: Mobile Performance Support Inquiry