Quick Organics is hiring for a Customer Success Lead!
Quick Organics
See the attached job description or details below and submit your resume and cover letter to kat...@quickorganics.com (applications without a cover letter will not be considered)
Job Title: Customer Success Manager
Location: Remote
Employment Type: Full-time
Reports to: Katrina Stanislaw, COO
Join Us in Transforming Organic Certification!
Quick Organics was founded by an organic farmer who saw firsthand the challenges of navigating the organic certification process. Our mission is to make organic agriculture and certification more efficient, transparent, and profitable through cutting-edge software—just like TurboTax revolutionized personal taxes. As an early-stage startup, we’re in an exciting phase of growth, bringing in early customers through strategic partnerships. We’re looking for a proactive, energetic Customer Success Lead who thrives in a fast-paced environment, takes initiative, and is passionate about working closely with users to drive their success. If you’re ready to make a real impact at the intersection of organic agriculture and technology, we’d love to hear from you.
Customer Onboarding & Success
- Onboarding & Customer Engagement: Lead the onboarding process to ensure a smooth transition, clear understanding of our product, and strong customer relationships.
- Customer Support: Serve as the primary contact for customers, addressing their needs, questions, and feedback while building trust and ensuring satisfaction.
- Metrics: Track and report on key customer success metrics, such as usage, engagement, satisfaction, retention, and outcomes achieved to measure product customer success.
- Customer Insights & Advocacy: Gather feedback, analyze trends, and advocate for customer needs to enhance product development and user experience.
- Collaboration: Work with product and design teams to translate customer insights into impactful solutions
- Proactive Engagement: Assess satisfaction, identify improvement areas, and drive continuous enhancements.
- ROI: Quantify ROI and help customers quantify the value they receive from the product or service based on research.
- Scalable Processes: Design workflows, best practices, tools and self-service resources to enhance customer success.
- Growth & Networks: Develop systems to scale customer engagement and onboard large user groups; collaborating across the organization to do so.
- Continuous Improvement: Develop and refine customer success strategies, measure impact, and optimize initiatives for long-term value and customer retention.
- Agility: Readiness to pitch in where and as-needed across a nimble start up
Professional Experience
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5+ years of experience in customer success or a related role, preferably in a startup or high-growth setting where agility and adaptability are key.
Skilled at leading customer success initiatives—onboarding, relationship management, and retention—while delivering measurable results in an ever-evolving landscape.
Deep knowledge of organic agriculture and certification, farming conditions, and food processing, with the ability to understand industry and regulatory shifts.
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Proven ability to cultivate and maintain strong customer relationships
Passion for technology and innovation, with the ability to quickly learn new tools and platforms. Comfortable working cross-functionally with product, sales, and engineering teams to drive customer success.
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Exceptional communication and interpersonal skills, with the ability to build trust across teams and with customers.
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Strong organizational skills with a keen attention to detail, managing multiple priorities effectively.
Ability to track performance metrics, analyze data, and drive continuous improvements.
Proficient in CRM tools and reporting software, with a problem-solving mindset to thrive in a fast-paced, evolving environment.
Deep passion for agriculture, organic certification, and food producer combined with a collaborative, customer-first approach.