Royal Vegas shenanigans and Lou Krieger's "ear"...(long)
I M Constantine
tribulations with Royal Vegas Poker and cash-ins, now here's my 'sad' story...
I swear on my stack of Pam Anderson Playboys that I wanted to keep this a
private matter, but I'm now convinced that RGP'ers need to hear about Prima
sites' cash-in BS as a sort of PSA (Public Service Announcement). The
following email was sent (now) 12 freakin' hours ago, and I've yet to hear ONE
FRIGGIN' PEEP from them -- but hey, Mr. Lou Krieger assures me that as a poster
to RGP I have his "ear", so I'll look forward to hearing his comments on this
matter (and any efforts on his part to resolve this matter... for indeed, it
was absolutely on his recommendation here on RGP that I headed over to Royal
Vegas... Silly me).
Subj: Frustration with cash-in runaround (and other things)...
Date: 10/23/2003 1:44:44 AM Eastern Daylight Time
From: TommmyRule
To: sup...@casinodesk.com
CC: Sup...@RoyalVegas.com, Sup...@fortunelounge.com,
Sup...@royalvegaspoker.com
Frustration, bewilderment and disappointment all mounting to push me toward
bonafide *anger*, I must tell you guys (and I'm a reasonable guy, one who is
fairly high on your "Loyalty" rankings and has even recruited a friend to Royal
Vegas who no longer wants to play there because of the problems I've
encountered).... in short, if you're making guys like me upset, YOU'VE GOT
PROBLEMS that need to be addressed.
Regarding my cash-in that has now, apparently, been canceled (even though when
I made the cash-in your site put forth the message that my "cashin was
successful" and gave me a Transaction # (******) -- AND, AMAZINGLY -- I
subsequently received an email telling me my cash-in was successful, yet it
gave me *another* Transaction # (****) still... --- Why the two
Transaction numbers for the same cash-in? Additionally, the email telling me
my cash-in has been canceled (in effect) states that you guys have sent me a
"couple of reminders" about documentation needed and this statement is an
out-and-out FALSEHOOD, as I have received no such "reminders". Hell, I've had
trouble getting ANY kind of response from customer service for other legitimate
problems I've encountered on Royal Vegas, but more on that a little later.....
Also, the email that gave me the cash-in Transaction # (again, different then
the # given to me initially by the site when it said my cash-in was successful)
talks about "Purchase Documentation" sent that A) never was, as I have made no
"purchases", I funded through 900 Pay and they damn sure billed my phone... I
have nothing to "charge back" to my CC, Neteller, etc. and B) in my account
information section I have no purchases listed; it's reasonable to deduce I
never received any "Purchase Documentation" forms because I've made no
"purchases".
Still, also, a couple hours after my supposed successful cash-in, I CALLED
customer support A) because, frankly, I've had trouble getting email responses
back from CS on some other issues and B) I wanted to ask how long before my
check would arrive and C) verify that, in fact, my cash-in was successful...
which the person (male) that I was speaking to confirmed and D) wanted to know
if I could also cash-in some money to my Neteller acct. in addition to a check
being sent to my home, and he told me I could only do one form of payment
method (which was fine, I was just asking). Again, cash-in confirmed by "live
CS person".
SEND ME MY MONEY, PLEASE!!!
Continuing, I came to Royal Vegas because I trusted the word of Lou Krieger
when he sent out the RV Poker 'invitation' on Usenet Group rec.gambling.poker
(I also play on True Poker and Pokerstars, hassle-free I might add) --
QUESTION: How do you reconcile canceling my cash-in for the specious reasons
you offer given this announcement by your very own spokesman, Lou Krieger???
**************************************************************************
*************
Subject: Changes to Royal Vegas Poker purchase and cash-out procedures
From: "Lou Krieger" loukr...@dc.rr.com
Date: 10/17/2003 1:37 PM Eastern Daylight Time
Message-id: <uNVjb.53351$th6....@twister.socal.rr.com>
Thanks to all of you who brought up a variety of issues regarding Royal
Vegas Poker's purchasing and cash-out procedures. As a result of your
input, a number of changes have been made on the site.
Providing a copy of your drivers' license is no longer required for regular
cashins, though inordinately large or unusual activity may still be
reviewed. The requirement to provide a social security number has been
dropped from the registration process too.
Royal Vegas Poker wants to become as customer friendly/focused as possible,
while still providing the necessary security required to safeguard your
funds.
I appreciate the input from the RGP community. I might not be able to have
every change implemented immediately, but I want you to know that you guys
always have my ear, and both Royal Vegas Poker and I appreciate your
suggestions.
--
Lou Krieger
Raise your game with Lou Krieger, author of "Poker For Dummies," at Royal
Vegas Poker.
http://www.royalvegaspoker.com/lou
**************************************************************************
******
SEND ME MY MONEY, PLEASE!!!! (I've also talked to some players in the poker
rooms who've said they have received cash-ins without providing a DL or any
other form of ID... what gives?) You guys sure take deposits easily, why the
hassles on cash-ins?
Please send me my cash-in, expeditiously.....
OTHER THINGS: On two occasions now, I've had a table crash just as I've won a
pot and it was about to push me the chips (all cards exposed, betting
completed, losing cards mucked, my winning hand shown)... message says "table
closed by operator please go to another table"... BUT, I haven't been awarded
the pot. Wrote customer service immediately, got ZERO response after giving
them about 3 hours to respond... wrote them again... ZERO response again.
Finally, the NEXT day, after another pleading email, I got a response from a
"Customer Care" guy (HA!) who told me to give him all the pertinent information
(which I had of course already included in the previous email(s))... fine, gave
the info again, he wrote back telling me he had forwarded the info to the game
techs and he'll get back to me when he gets a response from them... YEP, almost
a week later, still haven't heard a peep back and I'm apparently screwed out of
the pots I had won. <sigh>
Also, one time, I went to call a bet and the amount listed in the "call button"
was more than what the bet was and by clicking on it I unknowingly raised the
bet (sheesh!)... other times I've noticed -- not often, but once in awhile --
that the amount in the "call button" doesn't match the amount that was bet
(higher). Truth be told, I didn't even alert CS when this happened due to my
previous "no response" when my table had crashed. Needless to say, the software
could use improvement.
Final thought: If I ever posted this email to rec.gambling.poker (a Usenet
board where Lou Krieger posts and Prima gets regularly pounded for their
cash-in shenanigans by various posters -- This can't be good for business, can
it? -- I'd more than likely be flamed and called various demeaning names for
staying with you guys...).
Please restore my faith in your company (and Lou Krieger) and send me my
cash-in immediately.
Sincerely,
****** *****
username: *********
P.S.---- I'll keep the group updated as to what transpires from here......
GambleAB
where if youve played 200+ raked hands you get to play, and the top 50 get
in the finals, then top 51-250 get in the semi finals, something like that.
Anyway, I played in enough hands to get into the semi finals (held on a
sunday, with the top 50 going on to the finals on tuesday), and when I
logged into the system that night the tourney got cancelled, and 50 random
people got moved up into the finals.
Just shady stuff.
_________________________________________________________________
Posted using RecPoker.com - http://www.recpoker.com
M.F.
site.FOOLS!!!!
_________________________________________________________________
WillyC
Fortune Lounge: 1 800 587 9036. I got this off the cover letter that came
w/a promotional package, for Fortune Lounge (home of Royal Vegas), from
Slickstreet Marketing. Royal Vegas aka Poker for Dummies.**********
MLH
give a shit, put the punch line first. You've buried your point in the
email. Maybe try something like this:
Send me the $12345 you owe me.
I've requested a cash-out twice:
once on 10/21 with transaction number: 12345
again on 10/22 with transaction number: 12346
Angry customer,
Blah Blah
Send something similar every few hours unless you get a response.
Remember, they don't give a shit so you have to make it easy for them to
help you.
-MLH
On Oct 23 2003 10:38AM, I M Constantine wrote:
_________________________________________________________________
Coach
I had to fax them my DL, but a quick scan and email really wasnt that huge
of a task.
Their rooms dropping at times is a pain in the tail. I had just won a pot
in the same manner with a flush, and the room dropped before the chips
were scooted over to my chair. I got the same message, and when I went to
another room, I didnt have the extra chips ;[
Then again, Party is just about as bad, especially recently. Had flush on
my first 5 cards with 3 callers and potential of a huge pot, Party went
down. Speaking of which, they're having problems as I speak.
Oh well, I chalk it up to technical difficulties. If I changed grocery
stores every time a stupid clerk overcharged me or mashed my bread, Id
have starved to death by now. Nothing runs perfectly, least of all
computer programs...do you use windows? Crash, cuss, crash, cuss, crash,
cuss...but I digress.
Good luck and keep us updated,
Coach
www.poker-strategy.org
_________________________________________________________________
I M Constantine
about, and will see if I can get a damn response( 20 hours later, still nothing
from them regarding my previous email).