Scripts from the fanclub
Susan Phillips
days.
I received my copies of "Voice in the Wilderness" parts 1 and 2 and somehow,
when packed, the sealing part of the envelope became stuck to the script
itself. When I opened the envelope, it became impossible to separate the
envelope from part 2 without damaging the script itself.
I called the toll free number and explained the problem to someone who turned
out to be Val. She was exceptionally cheery and friendly and promised to
send a new copy out immediately. When asked if I should send the old copy
back, she simply said "I trust you. " <g>
Sue
"How can you be anal-retentive if you don't have an anus?"
Bartleby, "Dogma"
Jms at B5
That's just how we run things. The buyer is always right, and service with a
smile, concepts that seem to have sometimes been forgotten.
jms
(jms...@aol.com)
B5 Official Fan Club at:
http://www.thestation.com
(all message content (c) 2000 by
synthetic worlds, ltd., permission
to reprint specifically denied to
SFX Magazine)
The Nuclear Marine
Jms at B5 wrote:
>
>
> That's just how we run things. The buyer is always right, and service with a
> smile, concepts that seem to have sometimes been forgotten.
>
> jms
>
> (jms...@aol.com)
Oy, had to reapply that concept when I had to actually deal with
customers. The customer is not always right, you just have to make them
think they are. Enjoy the job you're doing and the smile will follow.
Otherwise you get the blockbuster teens who only reply rote scripts
"Good evening" or get in trouble.
=======================================
The restrooms became easier to clean once we started locking em during
business hours....