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frequent disconnection

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Gunasegaran

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Apr 21, 2003, 10:20:35 AM4/21/03
to
Hello,
My connection is reasonably fast but I am experiencing frequent
disconnection. I have got Winpoet v6.0 installed now and I have tried
Raspppoe dialler. The result is still the same. I don't think it is a
software issue. Is it my fault or is it the ISP's fault. The connection
status icon in systray says that I am still connected but the duration
of connection is reset meaning that the line has been dropped. I am
using an Aztecteh 900E(B)2 modem. Anybody else in the Sitiawan/Lumut
area facing a similar problem?
Guna.

mono

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Apr 21, 2003, 10:30:12 AM4/21/03
to
Its probably not a fault on your side , just take a look and see whether
u've unchecked all that "disconnect if idle " boxes

"Gunasegaran" <guna...@tm.net.my> wrote in message
news:3EA3FE33...@tm.net.my...

Seng Tjaun

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Apr 21, 2003, 11:20:40 AM4/21/03
to
I don't think it is from your site. The last week, I got the same problem as
you with frequent disconnect and heavy time out. This week I did not get
disconnected or time out. Problem lies with the tmnet not the modem or some
other hardware or software problem.


"mono" <kenlmc...@bigfoot.com> wrote in message
news:3ea3f...@news.tm.net.my...

Eric Yeoh

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Apr 21, 2003, 1:51:20 PM4/21/03
to
Hi,

Perhaps it will be prudent to consider a few factors....

1. Is your phone line >15 yrs old?
2. Do you experience any sounds (like raining) when you use the phone?

If anyone above is yes...then it is the line problem...else.....you can
try testing your modem on another person's PC with Streamyx subscription.

Sometimes it is easier to test what we have than to say it's TMNet's
fault...i.e. once an acquaintance of mine had your problem....the TMNet
people came and went a few times and found nothing wrong (that showed
how stupid they were).

It turned out that his modem was faulty perhaps damaged by lightning or
surge.

BTW do you have any sort of protection for your modem? Pays to have one.

Eric

Gunasegaran

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Apr 21, 2003, 5:37:38 PM4/21/03
to
Hello mono,
"disconnect if idle" box has been unchecked. Used some software that has
got "keep alive" fuction by periodically pinging the connection. Still
no joy.
Guna.

Gunasegaran

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Apr 21, 2003, 6:18:54 PM4/21/03
to
Hello Eric Yeoh,
Thanks for the advice. I don't think it is the phone line because my
tm.net dial up connection gets 50666bps when connected and stays
connected as long as you pay your phone bills. The telephone line is
very clear without any background noise at all.
I will have my modem checked out with my friend. Yes I do have a
lighting arrestor fitted on the roof of my house as well as a built in
lightning arrestor for my PC.
Guna.

Brian

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Apr 21, 2003, 11:09:57 PM4/21/03
to
greetings,

i dun think the factors you gave would be the reason of frequent
disconnection FD
for most of the people that experience it...

1. my phone line is 15y old
2. i have sounds most of the time.. the splitter enjoying holiday always

but my streamyx able to connected and up to a speed that
i still cannot accept as a good broadband - 200kbps

i dont have FD problem for months..
and suddenly it arise, so i called up helpdesk.
the most terrible time is i have to reconnect every minute
then the next day, the terrokom find people to fix the problem for me
and it is fixed at their side...
according to them, there are more than 5 people having the same problem
using the same exchange

regards,
brian

ps: although the technicians spent a whole morning testing my pc for problem
but it ain't my problem!


"Eric Yeoh" <yeoh...@hotmail.com> wrote in message
news:3ea42f19$1...@news.tm.net.my...

jki

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Apr 22, 2003, 4:03:00 AM4/22/03
to
facing the similar problem since last week --

"Gunasegaran" <guna...@tm.net.my> wrote in message
news:3EA3FE33...@tm.net.my...

Vincent

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Apr 22, 2003, 10:26:57 AM4/22/03
to
IMHO, all the disconnection and frequent line drop IS TMnet fault, there is
no other explanation for this since

1) I tried various version of WinPoEt and RASPPoE and experienced the
same probelm.
2) During the first week that I had Streamyx I got a constant
60-120KILOBYTES/
sec = 480-960kbps during download with NO DROPPED line. After they
(TMnet) did some so called 'upgrade' work I experienced NO service for
one
whole day and after that got only 200-300 kbps up till now with frequent
disconnection. I think they accidentally hook me up for the
enterprise/corporate
package earlier and realised their mistake later.
3) I think by disconnecting some user, it is just a dirty trick used by
TMnet to
conserve bandwidth. This also applies to they passing the buck and
saying
that it is a software issue on the user/customer side.

"Gunasegaran" <guna...@tm.net.my> wrote in message
news:3EA3FE33...@tm.net.my...

Eric Yeoh

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Apr 22, 2003, 1:56:01 PM4/22/03
to
Hi,

You are right that mostly it is TMNet's fault, however sometimes it can
be due to the problems with the telephone line...e.g. a friend of mine
in Cheras flats complains frequently that his dial-up sucks..

After changing the telephone line, it worked well.

All I suggested was, be sure that our own side is clear before pointing
the finger (although in most cases they deserve it!).

As an ex-MS Exchange administrator, you have no idea how many times a
day I get complaints from people saying that there was a problem with my
servers because they couldn't send/receive mails.

Mostly, it is due to:

1. Size of mail too big (most people can't be bothered to zip their
attachments).

2. They mispelt the receipient's mail address

3. They tried to send some prohibited files (e.f. EXE, VBS, JS etc)

So, I am always careful b4 I start to blame others.

Eric

Beta

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Apr 26, 2003, 2:50:53 AM4/26/03
to
Same problem here.. i just got my connection two days ago. it work
fine for the first few hours but then the tranmission starting
stalling and i experienced EVERYTHING EXACTLY as you described them.
I have tried the winpoet update patch recommended by streamyx website
but the problem persists. i was about to install winpoet v6.0 and
rasppoee dialer when i stumbled on your messages.
THANKS man, you saved me the trouble. I have already called the
helpdesk many times and they have filed three reports on the matter on
behalf. I am planning to call non-stop and whenever i am free until
they fix the problem. when something frustrate you, it is good to
frustrate them in return... that's how i got them to activate my
account on the first day...
Maybe, if we got the time, we can organise a picket those MTUs
people.. lol!


On Mon, 21 Apr 2003 22:20:35 +0800, Gunasegaran <guna...@tm.net.my>
wrote:

Gunasegaran

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Apr 26, 2003, 10:56:06 PM4/26/03
to
Hello,
Please let me know if you have found any work around to this problem.
Guna.

Vincent

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Apr 26, 2003, 9:50:14 AM4/26/03
to
Yes, there is a workaround, change ISP or us regular dial-up, ISDN, etc :-)
it is TMnet problem not the user.


"Gunasegaran" <guna...@tm.net.my> wrote in message

news:3EAB46C6...@tm.net.my...

Gunasegaran

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Apr 27, 2003, 2:43:07 AM4/27/03
to
Hello vincent,
There are no other ISP's offering broadband in Malaysia...besides I have
invested quite a bit in connection fees and new modems. If I had known
it was going to be like this I would have not subscribed to TM.NUTS
Guna.

Beta

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Apr 30, 2003, 2:34:04 PM4/30/03
to
PROBLEM SOLVED!!

guna, are you using win98 second edition. if you are, there is a
networking bug which is responsible for the frequent disconnection.
the bug is exclusive to the second edition of win 98 and not found in
any other microsoft OS.
here's the link to the patch and explanation of the problem at
microsoft website..
http://support.microsoft.com/default.aspx?scid=KB;en-us;q243199

i installed the patch and called the helpline personnel and asked them
to reset my connection. i rebooted one last time two days ago and have
stayed connected ever since... 50 hours and counting...


On Sat, 26 Apr 2003 23:43:07 -0700, Gunasegaran <guna...@tm.net.my>
wrote:

Gunasegaran

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Apr 30, 2003, 8:54:23 PM4/30/03
to
Hello Beta,
Thank you for your suggestion. I was using WINME. Then later I upgraded to WINXP
and the problem was still the same....It stays connected for a few hours and then
gets disconnected. Winxp attempts to reconnect but this time there will be no data
received even though it is connected.
Guna.

Vincent

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May 1, 2003, 2:29:18 AM5/1/03
to
Just some advice, I installed that patch when i got my Streamyx long time
ago and I'm
using Win 98 SE. The problem didn't go away at all, I used both Winpoet and
RASppoe
and the problem still persist. Trust me I tried everything on my end to
solve the problem
to no avail.

I STILL INSISTS that it is TMnet fault. The problem occurs to some people
and not others
and seems to me it depends on your location, the exchange you are connected
to, IP address
assigned to you, time off day. All of which is not our fault.

And to Beta, congrats to you, but the problem still persists for some of us,
or am I the only
one.


"Beta" <hard...@yahoo.com> wrote in message
news:0c50bvs8bsf4egc0h...@4ax.com...

Gunasegaran

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May 1, 2003, 5:53:05 AM5/1/03
to
Hello Vincent,
No, you are not alone. I am having exactly the same problem. Just like
you I have wasted hours in front of the computer trying to fix something
that is beyound my control. I totally agree with you. If you are
thinking of a class suit against tmnet for failing to honour their
contract you can count me in.
Guna.

Jerry Ching

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May 1, 2003, 6:58:33 AM5/1/03
to
Hello Gunasegaran and Vincent,
Maybe you can try to sending some Complain mail to tm.net + telekom.. Coz
it will Help ..My Connection Q ..O.K for 2 days after they have DO Something
on it !! But make sure you give them your contact number !! Last time after
what there say ..'Been Attack' ..then I start Facing a lot of Disconnection
+ connection with Data Hang + Cannot connect at all ..( error 691 / 732 /
718 /678 / 734 ) .. Try to send mail to .. feed...@telekom.com.my ,
stre...@tm.net.my , bil...@tm.net.my , cust...@tm.net.my ,
sup...@tm.net.my .. For my case .Every time Telekom streamyx technical
people will call me up until I get the Direct Number to call up ..NO need to
call up that Stupid 1300889515 Hotline again !! Hope it will help on you
problem ^o^


"Gunasegaran" <guna...@tm.net.my> wrote in message

news:3EB0EE81...@tm.net.my...

whattheheck??

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May 7, 2003, 8:25:04 AM5/7/03
to
Same problem here.. i just got my connection two days ago. it work
fine for the first few hours but then the tranmission starting
stalling and i experienced EVERYTHING EXACTLY as you described them.
I have tried the winpoet update patch recommended by streamyx website
but the problem persists. i was about to install winpoet v6.0 and
rasppoee dialer when i stumbled on your messages.
THANKS man, you saved me the trouble. I have already called the
helpdesk many times and they have filed three reports on the matter on
behalf. I am planning to call non-stop and whenever i am free until
they fix the problem. when something frustrate you, it is good to
frustrate them in return... that's how i got them to activate my
account on the first day...
Maybe, if we got the time, we can organise a picket those MTUs
people.. lol!


On Mon, 21 Apr 2003 22:20:35 +0800, Gunasegaran <guna...@tm.net.my>
wrote:

>Hello,

Gunasegaran

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May 7, 2003, 9:22:47 AM5/7/03
to
Hello,
There is a workaround to this problem. Tell us what type of modem you
are using.
Guna.

whattheheck??

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May 7, 2003, 11:22:26 AM5/7/03
to
hello,

i am using ADSL ETHERNET BRIDGE modem DSL900E(B)2, the one recommended
for use by TMnet StreamyX. i have read one of your earlier post about
the solution. something about setting the modem hardware to router
mode eh? Please do give me the details!! thanxxxx, man!

On Wed, 07 May 2003 21:22:47 +0800, Gunasegaran <guna...@tm.net.my>

Gunasegaran

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May 8, 2003, 12:21:08 AM5/8/03
to
Hello,
This procedure has been posted here before by a kind person. Follow it
to the letter and your problem will be solved. It has worked for me.
Here it is:-
Subject: Re: Aztech900E
Date: Sat, 26 Apr 2003 14:14:08 +0800
From: "Nor Salniza Md Noor" <zubi...@tm.net.my>
Organization: TMnet Malaysia
Newsgroups: tmnet.streamyx

Listed below is the way to configure Aztech DSL900EB2 or E ADSL bridge
Modem
to a hub.

Configure ADSL Modem
1. Download "DSL Commander" (DSLCOMM.EXE) software from Aztech website.
www.aztech.com.sg
2. Using DSL commander to login to the modem. The Password is "password"
or
"stm"
3. Go to Line Configuration Tab Select RFC2516 (PPPoE)
4. Set VPI to 0 and VCI to 35
5. Tick "Enable NAT"
6.In LAN IP Configuration, enter 192.168.1.1 Subnet 255.255.255.0
7. Enter your Streamyx username (yourStreamyxID@streamyx)
8. Enter your streamyx password (provided by Streamyx)
9. Tick DNS Server Discovery
10. Click on the DHCP tab
11. Network ID = 192.168.1.0 Subnet Mask = 255.255.255.0
12. IP Range Start = 192..168.1.2 IP Range End = 192.168.1.20
13. Getway IP = 192.168.1.1
14. Tick Enable DNS Relay
15. Primary = 202.188.0.133
16. Secondary = 202.188.1.5 and Click Apply to finish.

To configure your TCP/IP - Ethernet Card

1. DNS Configuration Tab - Enable DNS
2. Host = streamyx Domain = tmnet
3. DNS Server search order: add = 202.188.0.133 and 202.188.1.5
4. Gateway Tab add 192.168.1.1
5. IP Address = Obtain an IP Address Automatically
6. Click OK to finish.

Try at your own risk. But in case, anything go wrong, revert back your
modem
to original setting. Hold the reset key and switch on the power. Hold
the
reset key for 20 seconds before releasing It. The modem will be in the
original state.

"sEabrEEzE" <sEab...@Earthling.nEt> wrote in message
news:<1r7davgmsud0d84pr...@4ax.com>...
Get the DSLCOMM.EXE from here:-
ftp://ftp.aztech.com.sg/Pub/Adsl/DSL%209100R/DSLCOM_V2_15.zip

Good luck and best regards.
Guna.

whattheheck??

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May 8, 2003, 5:24:18 AM5/8/03
to
thanxx, man. although i haven't tried it.
my connection seems to be quite ok now.. but it will still disconnect
if i try to carry out several uploads AT THE SAME TIME!!!
i will try the change later if things get worse again.
is there a downside or disadvantage to setting our adsl modem as a
hub? maybe changing it to a hub is a good thing and will solve my
upload problem!
btw, do we need to configure it everytime we disconnect and reconnect
after a pc shutdown or reboot???? thanxx


On Thu, 08 May 2003 12:21:08 +0800, Gunasegaran <guna...@tm.net.my>
wrote:

Gunasegaran

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May 8, 2003, 7:43:09 AM5/8/03
to
Hello whattheheck,
What seems to be o.k never lasts. From my experience I did not see any
disadvantage by using the modem as a hub. You will get an 'always on'
connection. No you don't have to configure it everytime you reboot your
PC or shutdown. Just leave your modem switched on. BUT....as always,
since it is a dynamic IP connection you will find that you get different
IP addresses all the time. This means that your connection has been
dropped but your modem has reconnected immediately. You will never get a
situation where it is connected but no data received.
Best regards. Guna.

whattheheck??

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May 29, 2003, 10:20:49 AM5/29/03
to
dear guna,

i finally had enough of the dropped connection and decided to
take the plunge and make the adjustment to the modem according to the
instruction.! guess what? i messed it up big time. now, i can no
longer connect to the net using the modem. the problem start when the
system freeze right after i entered in all the numbers as stated in
the instructions and clicked apply. i hang to reboot my pc.
after i rebooted it, i can still connect to the net as it seems the
changes i have made had been recognised.
i proceeded to the make the changes again... typing in exactly
everything again... but i didn;t that nothing have changed..
and when i load up the router commmander again, it seems
the original settings are still there and my modem is marked as
TRANSPARENT BRIDGE on the Line Configuration. We are supposed to make
it RFC2516 (PPPoE)
then i noticed there is an APPLY button in the Line Configuration
screen. although the instruction didn;t mention it, i figured it was
mistakenly omitted, i pressed on that apply button.

Configure ADSL Modem
1. Download "DSL Commander" (DSLCOMM.EXE) software from Aztech
website.
www.aztech.com.sg

2. Using DSL commander to login to the modem. The Password is


"password"
or
"stm"
3. Go to Line Configuration Tab Select RFC2516 (PPPoE)
4. Set VPI to 0 and VCI to 35
5. Tick "Enable NAT"
6.In LAN IP Configuration, enter 192.168.1.1 Subnet 255.255.255.0
7. Enter your Streamyx username (yourStreamyxID@streamyx)
8. Enter your streamyx password (provided by Streamyx)
9. Tick DNS Server Discovery

(DO I HAVE TO CLICK THE APPLY BUTTON at this screen? If i do not, the
software doesn't seem to recognise the changes i have made)

10. Click on the DHCP tab
11. Network ID = 192.168.1.0 Subnet Mask = 255.255.255.0
12. IP Range Start = 192..168.1.2 IP Range End = 192.168.1.20
13. Getway IP = 192.168.1.1
14. Tick Enable DNS Relay
15. Primary = 202.188.0.133
16. Secondary = 202.188.1.5 and Click Apply to finish.

To configure your TCP/IP - Ethernet Card

1. DNS Configuration Tab - Enable DNS
2. Host = streamyx Domain = tmnet
3. DNS Server search order: add = 202.188.0.133 and 202.188.1.5
4. Gateway Tab add 192.168.1.1
5. IP Address = Obtain an IP Address Automatically
6. Click OK to finish.


AFTER pressing on the button, the software started saving the changes
but stopped suddenly with this error message

"" The link to DSL Router Commander will be lost as you have changed
the subnet of your router's LAN IP. To continue, you need to change
your system's IP to be the same subnet as the router, and run DSL
Router Commander again""

after i clicked OK on the error message... the DSL Router Commander
quit on its own. from then on, i can't connect to internet on ADSL.
( i am writing this on dial-up)

whenever i try to connect using winpoet, i got the error message 629.
The port is cancelled by the remote server.

i have already called the helpline and filed a report but i hoped to
fixed this before the technician come. does anyone know what is the
problem and what went wrong?? ( i didn't see any postings here on such
a problem, so i figure it is unique to me. what a pity)


whattheheck??

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May 29, 2003, 10:28:37 AM5/29/03
to
hello,

this is an addition to my earlier post. i have tried resetting the
modem as per the instruction (mentioned in the setup booklet as well),
thinking the modem could be reset to the being a TRANSPARENT BRIDGE,
which is the status of the modem when i first login using DSL Router
Commander. No luck. all setting remain the same at the DHCP tab and at
the Line Configuration screen, the chosen protocol is now RFC 1483
Bridged with all the other field blank. yes, apparently, this is THE
ORIGINAL FACTORY SETTING, not TRANSPARENT BRIDGE, as i got that
setting whenever i reset the modem.
does anyone know what is the whole setting for the transparent bridge?
since the original factory setting is not transparent bridge, i figure
adjusting the modem back to that setting may fix my problem.. can any
fellow TMnet streamyx users who have dsl router commander but have not
yet used it to change the modem to a hub please post your setting
here?
thanx!!!


On Thu, 29 May 2003 22:20:49 +0800, whattheheck?? <bi...@gates.com>
wrote:

whattheheck??

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May 29, 2003, 11:58:48 AM5/29/03
to
This is yet another follow-up,

I FIXED IT. I managed to revert to the original transparent bridge
setting.. by unclicking DHCP. I found that out from the DSL router
commander manual downloaded from aztech website.
anyway, i am still interested in knowing what exactly went wrong with
my attempt to configure the modem into hub. any help and advice is
deeply appreciated.

On Thu, 29 May 2003 22:28:37 +0800, whattheheck?? <bi...@gates.com>
wrote:

Gunasegaran

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May 29, 2003, 6:45:57 PM5/29/03
to
Hello whattheheck,
Probably nothing because it worked the first time you tried it. It works
for me perfectly. Since you can noe reset the modem back to to its
factory settings you may try to configure the modem once again. It is
worth it if you succeed. You will never want to revert back.
Guna.
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