BEWARE ConsumerInfo.com
Schneckky
From: Debra Richardson <Deb...@bellsouth.net>
To: <membe...@mypoints.com>
Sent: Tuesday, April 18, 2000 9:20 PM
Subject: Consumer Info
> I wanted to share with you the unprofessional service I've received
> from one of the companies you advertise. This may have no bearing on
> your decision to keep them on your site as I'm sure they pay you
> nicely for their ad space, but I must say I feel you're doing a
> disservice to your members by allowing them on your site.
>
> I signed up for my free credit report and trial membership with
> ConsumerInfo.com in December of 1999. After reviewing the material I
> decided they were asking too much money for the service and sent an
> e-mail to the address off the members' page on their site to cancel
my
> account (I sent this e-mail in February 2000 so I expected to pay
for
> one month's service). After not hearing back from them I called the
> toll-free number. Amber, the CSR I spoke with, claimed that the
> company never received the e-mail and said they'd cancel my
membership
> effective March 2000 (milking me for another month's fees). I even
> sent them an attached copy of the February e-mail as proof (which
they
> never even acknowledged).
>
> Today I got my credit card statement with the credit they issued
> (prorated from March rather than February) so I called them again
> asking them for the rest of my money since I cancelled with them in
> February. The CSR (Mary Anne) admitted to me that they probably
> received it but didn't respond. She actually admitted that they
don't
> acknowledge cancellations via e-mail because there are too many of
> them. So, essentially, they don't bother to answer an e-mail to
> mem...@consumerinfo.com which is the address they give you on their
> site.
>
> Mary Anne agreed to speak with Michael Gordon about the situation to
> see if she could refund the money for the 1-month discrepancy. I've
> advised her that I would "tell the world" about their
unprofessional,
> lax, and deceptive customer service and I wanted to include you in
> that process because I believe it is a disservice to your members to
> enable them to further rip off people in this manner. The 400 points
> WAS NOT worth the stress I'm going through trying to get my prorated
> refund back from them as they promise on the offer. I'm really
> disappointed.