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Yet again: Useless bank!

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Ken Yasumoto-Nicolson

未読、
2003/08/19 20:37:402003/08/19
To:
Just before the hols I went to my local SMBC to send some money back
to my UK bank account. It was the first time I tried at this branch,
and judging by the guy serving me, the first time he'd tried it too.

So after filling in the usual form, we got to the bank name - mine is
First Direct, a telephone & net bank with about a million customers in
the UK. He went off and did the usual 10 minutes of whatever they do
when doing these transactions, then returned and muttered something
about not being able to find the bank name. I pointed out to him on a
statement I'd brought in with the International Bank Reference Code
and International Bank Account Number printed on it, but for some
reason me suggesting I knew the "kokusai ginko bangou" and "kokusai
ginko kouza bangou" just brought on the startled rabbit "gaigin
speaking nihongo" look to his face.

The next day my wife took a call from the bank - they said they still
couldn't find the bank name, but they sent the money anyway! However,
if they'd made a mistake and it came back, we'd have to pay an extra
reprocessing fee to send it again!

After the BYJW reported this to me, I said there's no way I'm paying
an extra fee for their screw-up, but she didn't seem to comprehend
this idea of customer service.

Disappointingly, in a way, the money made it through without any
hassle, so I was deprived of my opportunity of complaining and telling
SMBC they were the most useless Japanese bank I'd ever dealt with this
month...

Ken

Pete

未読、
2003/08/19 21:39:042003/08/19
To:

"Ken Yasumoto-Nicolson" <ken_ni...@hotmail.com> wrote in message
news:6afefaef.03081...@posting.google.com...

>
> Disappointingly, in a way, the money made it through without any
> hassle, so I was deprived of my opportunity of complaining and telling
> SMBC they were the most useless Japanese bank I'd ever dealt with this
> month...
>
> Ken

Funny that , I'm buggering off , so took 3 years worth of
10's, 5's and 1's into Shittybank (my bank ) Who told me they don't
change them up, even when I cunningly tried to'Deposit ' them to my account

Went to the SMBC over the road , didn't bat an eyelid .
Changed them up on the spot. 15 mins later Ą29,000
and no fee
Thank you very much

Rindler Sigurd

未読、
2003/08/19 22:53:532003/08/19
To:
He went off and did the usual 10 minutes of whatever they do
> when doing these transactions, then returned and muttered something
> about not being able to find the bank name... (etc.)


I have been through that with Tokiwa Ginko and even a branch office of the
previous Sanwa Ginko. Branch offices are totally incompetent when it comes
to dealing with foreign countries... but their fees top any internationally
acceptable amounts!


Sigi

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Matthew Endo

未読、
2003/08/19 23:05:042003/08/19
To:
Ken Yasumoto-Nicolson <ken_ni...@hotmail.com> wrote:

> So after filling in the usual form, we got to the bank name - mine is
> First Direct, a telephone & net bank with about a million customers in
> the UK. He went off and did the usual 10 minutes of whatever they do
> when doing these transactions, then returned and muttered something
> about not being able to find the bank name. I pointed out to him on a
> statement I'd brought in with the International Bank Reference Code
> and International Bank Account Number printed on it, but for some
> reason me suggesting I knew the "kokusai ginko bangou" and "kokusai
> ginko kouza bangou" just brought on the startled rabbit "gaigin
> speaking nihongo" look to his face.

The IBAN alone is enough to get it to your account, but the arcane rules
of Japanese banking require the full name, street address, telephone
number, etc. etc. etc. in which case they still don't know how to get
the money from here to there.

Cheers,

--
Matt
ma...@gol.com

Reg. Blank

未読、
2003/08/20 5:53:262003/08/20
To:
Pete wrote:
> "Ken Yasumoto-Nicolson" <ken_ni...@hotmail.com> wrote in message
> news:6afefaef.03081...@posting.google.com...
>
>>Disappointingly, in a way, the money made it through without any
>>hassle, so I was deprived of my opportunity of complaining and telling
>>SMBC they were the most useless Japanese bank I'd ever dealt with this
>>month...
>>
>>Ken
>
>
> Funny that , I'm buggering off , so took 3 years worth of
> 10's, 5's and 1's into Shittybank (my bank ) Who told me they don't
> change them up, even when I cunningly tried to'Deposit ' them to my account

My rant on Shittybank; I asked them to send Korean Won to Korea. Filled
out some forms, waited some 15 minutes. Turned out that the
Shitty-very-international-bank coudn't send Won to Korea!

Went down the road to Tokyo Mitsubishi. Got everything done in 15 minutes.

Reg.


>
> Went to the SMBC over the road , didn't bat an eyelid .

> Changed them up on the spot. 15 mins later ?29,000

Ken

未読、
2003/08/20 10:45:122003/08/20
To:
Ken Yasumoto-Nicolson wrote:

>I pointed out to him on a
> statement I'd brought in with the International Bank Reference Code

Was this "International Bank Reference Code" anything like a
SWIFT BIC?


> and International Bank Account Number printed on it, but for some

Um, IBANs are an *European* standard -- US and Japanese banks,
for example, don't use them. The de facto common protocol for
cross-border payments is still SWIFT.


> SMBC they were the most useless Japanese bank I'd ever dealt with

Yet that useless bank succeeded in making the transfer, it seems...

Ken

未読、
2003/08/20 11:12:572003/08/20
To:
Reg. Blank wrote:
>
> My rant on Shittybank; I asked them to send Korean Won to Korea.
> Filled out some forms, waited some 15 minutes. Turned out that
> the Shitty-very-international-bank coudn't send Won to Korea!

Korea hasn't got the legislation in place to allow netting of
mutual forex obligations. I can understand that a bank operating
in Japan might thus be unwilling to shoulder the Herstatt risk
if their business with Korea isn't that important.

mr.sumo snr.

未読、
2003/08/20 14:41:102003/08/20
To:
"Ken Yasumoto-Nicolson" <ken_ni...@hotmail.com> wrote in message
news:6afefaef.03081...@posting.google.com...

I'm off next Tuesday for dear Blighty - need to get Satan removed from
mr.sumo jnr. - and some new socks (from M&S not removed from Junior)...!

Found myself about 5000 miles short of round-trip business class upgrades
when booking the tickets in June - had maxed out the online miles
gifting/receiving purchases for this year - so sent 'myself in the UK' the
necessary funds via Paypal. Lost 2.9% in transaction fees - but because
Paypal is regarded as 'shopping' by my credit card company (the source of my
airmiles) the 'quasi-purchase' pushed me over the 5000 miles I required.
Only problem was I had to buy a business class infant ticket for junior -
10% of 800,000 yen (the full Business Class fare) - I'm expecting nothing
less that mashed-up smoked salmon, as well as some surrogate nursing!

Friends are traveling via Korean Air a few days later - they too with a
6-month old, and have had to pay 50,000 yen for her infant ticket in
economy!

--
jonathan


Louise Bremner

未読、
2003/08/20 18:45:412003/08/20
To:
Reg. Blank <spamb...@yahoo.co.jp> wrote:

> My rant on Shittybank; I asked them to send Korean Won to Korea. Filled
> out some forms, waited some 15 minutes. Turned out that the
> Shitty-very-international-bank coudn't send Won to Korea!

Nor could they pay me the New Zealand dollars that had been paid into my
Shittybank account after a great deal of hassle by my cousin, neither in
cash in Japan nor in any form that would be accepted by a NZ bank. They
seemed serious in suggesting I would appreciate the convenience of
changing it to yen here then changing it back into NZD in Auckland.

So much for their Multi-Money accounts.

________________________________________________________________________
Louise Bremner (log at gol dot com)
If you want a reply by e-mail, don't write to my Yahoo address!

Brett Robson

未読、
2003/08/20 20:38:242003/08/20
To:
On Thu, 21 Aug 2003 03:41:10 +0900, mr.sumo snr. ...

>
> I'm expecting nothing
> less that mashed-up smoked salmon, as well as some surrogate nursing!
>

What about Mr Sumo jr?

-

----
"One way for us to be be seen as the ugly American is to go around the world
saying we do it this way so should you"
- Gov George W Bush

Hibijibi

未読、
2003/08/21 5:31:242003/08/21
To:
"mr.sumo snr." wrote...

> Found myself about 5000 miles short of round-trip business class upgrades
> when booking the tickets in June - had maxed out the online miles
> gifting/receiving purchases for this year - so sent 'myself in the UK' the
> necessary funds via Paypal. Lost 2.9% in transaction fees - but because
> Paypal is regarded as 'shopping' by my credit card company (the source of
my
> airmiles) the 'quasi-purchase' pushed me over the 5000 miles I required.
> Only problem was I had to buy a business class infant ticket for junior -
> 10% of 800,000 yen (the full Business Class fare) - I'm expecting nothing
> less that mashed-up smoked salmon, as well as some surrogate nursing!
>
> Friends are traveling via Korean Air a few days later - they too with a
> 6-month old, and have had to pay 50,000 yen for her infant ticket in
> economy!

Very clever with the PayPal detour, I always wondered if that would work.

Not so coincidentally, we're also making the migration to ny with our little
6 month old. We had enough mileage for just one business class upgrade...
but couldn't figure how to make it worth it for the 3 of us. I'm green with
envy over the sumo family. Even so, JAL was able to convert the mileage
into a credit for a couple man, so we're not complaining (though the base
fare was not the cheapest out there). The baby fare (no seat) was only an
additional $100 or so.

best of luck,
hibijibi
--
praying she'll sleep for 13 hours straight


Rindler Sigurd

未読、
2003/08/21 6:17:162003/08/21
To:
> in Japan might thus be unwilling to shoulder the Herstatt risk
> if their business with Korea isn't that important.

"Herstatt risk" is quite interesting to hear...
Where did you get this term from?
I was actually working in Cologne (Germany) when the Herstatt Bank collapsed
and thousands lost their money to this crook (Mr. Herstatt, the owner). That
was about 1970 to 1975. Is there a connection to this bankrupt bank?

Declan Murphy

未読、
2003/08/21 6:21:312003/08/21
To:
Rindler Sigurd wrote:
>>in Japan might thus be unwilling to shoulder the Herstatt risk
>>if their business with Korea isn't that important.
>
> "Herstatt risk" is quite interesting to hear...
> Where did you get this term from?

Its also called cross currency settlement risk. Though Herstatt is more
common (and recent).

> I was actually working in Cologne (Germany) when the Herstatt Bank collapsed
> and thousands lost their money to this crook (Mr. Herstatt, the owner). That
> was about 1970 to 1975. Is there a connection to this bankrupt bank?

Yes. In the 1970s Herstatt Bank failed to pay what it owed in several
foreign-exchange transactions after the other banks had met their
obligations.


--
"As I write, highly civilized human beings are flying overhead, trying
to kill me. They do not feel any enmity against me as an individual, nor
I against them. They are "only doing their duty", as the saying goes.
Most of them, I have no doubt, are kind-hearted law-abiding men who
would never dream of committing murder in private life. On the other
hand, if one of them succeeds in blowing me to pieces with a well-placed
bomb, he will never sleep any the worse for it. He is serving his
country, which has the power to absolve him from evil" - George Orwell,
England Your England, 1941

Michael Cash

未読、
2003/08/21 11:49:292003/08/21
To:
On Thu, 21 Aug 2003 18:31:24 +0900, "Hibijibi" <km...@columbia.edu>
belched the alphabet and kept on going with:

>praying she'll sleep for 13 hours straight

Wait until she's high school age.

--

Michael Cash

"There was a time, Mr. Cash, when I believed you must be the most useless
thing in the world. But that was before I read a Microsoft help file."

Prof. Ernest T. Bass
Mount Pilot College


http://www.sunfield.ne.jp/~mike/

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