Entweb down?
Ben Hammersley
yesterday, their site, their nameservers, indeed all of their servers,
went offline. I, and presumably all of their customers, am now without
DNS, and hence without my site or email.
Does anyone know if this is a technical problem, or have they gone
bust? If the latter, any idea how I can get control of my DNS back?
Ben
Gordon Hudson
"Ben Hammersley" <benham...@mac.com> wrote in message
news:849c8580.03121...@posting.google.com...
I don't know, but companies doing major maintenance tend to do it over
Saturday night / Sunday morning
because this is usually the quietest time.
I checked and both their name servers are offline.
They look like they are on seperate newtworks which indicates a deliberate
shut down rather than a technical fault
(unless they were very unlucky and lost both).
The forst name server doe snot traceroute (but that could mean many things).
The second server is online but there is no DNS response from it.
I would leave it till the morning and phone them if its still down.
--
Gordon Hudson || Hostroute.com Ltd
e-mail:ghudson [at] hostroute.net
http://www.hostroute.co.uk/ Web Hosting and Dedicated Servers
http://www.nameroute.co.uk/ Domain Names with free hosting and email £14
Dr Hemp
Entweb.co.uk
Some dick at their company decided to update their servers the week before
Xmas without informing their customers. Normally this should only take 24
hours, but it seems with these fuckwits have not properly prepared and now 5
days later my site is still down and has cost me thousands of pounds in lost
orders. I am still waiting for it to come back online; phoning their help
line is a joke, you normally get an out of date answer phone message or in
the rare event of actually getting through to someone, they just tell lies
and say it will be online in a few hours (they said this to me on Monday and
this morning at 10.45am they told me it would be back online in 30-60 mins
(now 2.30pm Wed and still not online); they also lied to me by saying it was
the fault of nominet, but I phoned nominet, who told me this was not true
and this was also confirmed by a member of their staff. Apparently all their
sites have been down since Friday costing tens of thousands of pounds for
the poor companies unfortunate to have had their web site hosted with
Entweb.
I certainly will not be renewing my web hosting with them and I'm already
making arrangements for alternative web hosting.
Chris.
"Ben Hammersley" <benham...@mac.com> wrote in message
news:849c8580.03121...@posting.google.com...
Paul Civati
benham...@mac.com (Ben Hammersley) writes:
Looks like they're moving data centre.
http://www.entweb.co.uk/Information/news.htm
Some other customer comments:
http://www.micronicos.com/hostingmove-explanation.html
-Paul-
--
Paul Civati <paul.civati(at)xensia.com> www.xensia.net
Xensia, London UK - Quality UK Hosting Services
Dr Hemp
"Paul Civati" <pa...@xciv.org> wrote in message
news:gniEb.136$WR1.1...@news-text.cableinet.net...
> In article <849c8580.03121...@posting.google.com>,
> benham...@mac.com (Ben Hammersley) writes:
>
> > I have a domain registered with Entweb, www.entweb.co.uk - and as of
> > yesterday, their site, their nameservers, indeed all of their servers,
> > went offline. I, and presumably all of their customers, am now without
> > DNS, and hence without my site or email.
> >
> > Does anyone know if this is a technical problem, or have they gone
> > bust? If the latter, any idea how I can get control of my DNS back?
>
> Looks like they're moving data centre.
>
> http://www.entweb.co.uk/Information/news.htm
>
> Some other customer comments:
>
> http://www.micronicos.com/hostingmove-explanation.html
>
> -Paul-
Thanks for this info Paul; they sure got the bit about being down for 7 days
right, I only wish I read this before and I could have made similar
arrangements; I've lost thousands of pounds in sales because of them. I've
now switched the tags of my site to another ISP, so hopefully it will be
back online tomorrow. I strongly recommend any other customers of Entweb to
cut their losses and do the same thing if they want their web site back up
and running.
mlarb
These postings and the micronicos explanation have are what I'd
feared. If Entweb have "died" how can I possibly get back control of
my domain names because no-one at Entweb is following my transfer
instructions?
All helpful advice gratefully received
mlarb
Dr Hemp
days
> > right, I only wish I read this before and I could have made similar
> > arrangements; I've lost thousands of pounds in sales because of them.
I've
> > now switched the tags of my site to another ISP, so hopefully it will be
> > back online tomorrow. I strongly recommend any other customers of Entweb
to
> > cut their losses and do the same thing if they want their web site back
up
> > and running.
>
> These postings and the micronicos explanation have are what I'd
> feared. If Entweb have "died" how can I possibly get back control of
> my domain names because no-one at Entweb is following my transfer
> instructions?
>
> All helpful advice gratefully received
>
> mlarb
You will need to find an alternative Internet Provider and once you have
done this you will either have to get Entweb to switch the tags, if Entweb
are still not answering their phone then Nominet are able to switch the
tags; You need to phone Nominet +44(0)1865 332211 and you will also have to
fax them the request along with a utility bill at the address your domain is
registered with as proof you are the owner of the domain.
John Hayns
I feel a big nightmare coming on... I have loads of domains registered
through Entweb...
I just spoke to Nominet. They told me that, in order to change the
tags, each registrant has to fill in an online form on the Nominet
website and pay £15 plus VAT, then send a fax to Nominet with therir
signature and they will chnage the tags once they have verified the
signature.
Also, can anyone give any pointers as to what to do about .com, .com,
.org names in the same situation?
Any help very gratefully received.
John
Tim Cockerill
news:cda97057.04010...@posting.google.com...
> Before the service went off, they had a contact number on the website,
> did anyone make a note of it.
> I'll be chasing round tomorrow to get some answers, has anyone been to
> the offices in Maidstone to see if an answer can be found ?
Entweb's equipment was apparently bought on 31 Dec by an outfit
called 3 time technology. As far as I understand it they are not
honouring any existing contracts and entweb as such has ceased
trading. They have been (unsuccessfully since about 3 Jan)
trying to maintain service to give people a chance to transfer out.
I've been in email contact with an Ian Buck of 3 time technology,
who in fairness seemed genuinely helpful. To quote from his
email:
"As you can imagine we have taken on a mess of worms, we are in the
process
of either transferring domains over to our own infrastructure or
transferring them away, whichever you prefer, the static charge for
transfer
is £25, plus a hosting charge if you go with our system, this is VAT
inclusive."
Email addresses are
I...@3timetechnology.com and
sup...@3timetechnology.com
but their domain seems to have fallen over and anything
I've sent in the past few days has just sat on my ISP's
smtp system generating delay messages
Phone number on the website was
07092 310349
and I also have (but have not tested)
01622 772412
Listed address is
4th Floor Kent House, Romney Place,
Maidstone, Kent, ME15 6LH
I'm currently arranging to transfer out, and would
be interested to hear how you get on
Regards
Tim Cockerill
Pete Newsman
> called 3 time technology. As far as I understand it they are not
> honouring any existing contracts and entweb as such has ceased
> trading. They have been (unsuccessfully since about 3 Jan)
> trying to maintain service to give people a chance to transfer out.
Thanks for this information Tim. I've taken the liberty of adding some of
this information to the page we run on Entweb
(www.consumerdeals.co.uk/entweb.html) as this may be of use to other
customers in the same boat. I hope that's OK. I've also encouraging visitors
to our page to go to a section in our forum where Entweb customers can
discuss problems/solutions, and I've mailed 3 time technology to see if
they'd like to make a comment or offer guidance via our site.
Regards,
Pete
Bob Turnbull
[sigh]
My latest (albeit indirect) report is that 3time are attempting to
charge £25 quid to stay with their hosting service, or £25 quid to
transfer away.
Seems to me that Entweb, and all f*ing associates are crooks and to be
avoided.
Your bill for reading this: 2p VAT inc.
- Pissed off Bob.
Tim Cockerill
news:3ffc155a$0$219$fa0f...@lovejoy.zen.co.uk...
> Thanks for this information Tim. I've taken the liberty of adding some
of
> this information to the page we run on Entweb
That's fine Pete - your page is useful.
A very minor update. According to a google-web-archived page of
theirs:
http://66.102.11.104/search?q=cache:ki1IQfkeeDgJ:www.bni-invicta.co.uk/Feature.htm+3time+technology&hl=en&start=1&ie=UTF-8
(you'll need to put all the above on one line)
3Times fax number is 01622 695451
Don't have access to a fax machine today, but will try it tomorrow.
Their website is back up and they appear to be accepting email now -
I've even had an automated 'read' acknowledgement back from one
email.
Tim Cockerill
James Kerr
Entweb were a trading name of 1st Net Services, with a Domain
registration tag of rd2000. On the 19th December, the rd2000.co.uk
domain was taken up by an outfit on www.swalehosting.com (?).
3timetechnology have (according to their web site prior to 9th
January) 'absorbed' Entweb, and "purchased the assets of 1st Net
Services Ltd., which included the purchase of Entweb and all its
subsidiaries." (a quote).
As far as I'm aware, this means that:
(1) If Entweb (a.k.a. 1st Net Services) went into liquidation (or
bankruptcy), this would entail a court-appointed receiver in winding
up the company, and addressing the demands of its (many) creditors. At
this point (after creditor demands have been met by the sale of any
existing assets) any remaining assets may be sold.
(2) If Entweb (a.k.a. 1st Net Services) are purchased (or 'absorbed'
for want of a better expression) prior to the company becoming
bankrupt or going out of business, the purchaser then becomes liable
for that companies services and - er, customers.
Neither of these has happened, and 3timetechnology have abruptly
changed their web site information, to no information, as of today's
date.
"Something is rotten in the state of maidenhead". Fred Shakespeare (Ex
Entweb customer).
Neil Spellings
when Entweb went into liquidation for the first time and about 300 of my
clients and customers were faced with no websites and email :-/
Thankfully I moved all my clients away from them at that time - lost alot of
money in the process (never got a penny out of the receivers) but looking at
this latest development Im glad I did.
Anyone left high and dry are welcome to transfer over to us and I'll drop
the 10UKP transfer-in fee "in sympathy" as I know the hassle you are going
through!!
Cheers,
/Neil/
(a very happy-to-be-ex-Entweb customer!)
--
Web design, hosting and domain registration
http://www.spellings.net/
Peter
peter...@directline.com says...
..jo...@webdes.co.uk (John Hayns) wrote in message news:<37d622bd.0401...@posting.google.com>...
..> "Dr Hemp" <drh...@canedintotnes.co.uk> wrote in message news:<bs740d$j3p$1$830f...@news.demon.co.uk>...
..> > > > Thanks for this info Paul; they sure got the bit about being down for 7
..> days
..> > > > right, I only wish I read this before and I could have made similar
..> > > > arrangements; I've lost thousands of pounds in sales because of them.
..> I've
..> > > > now switched the tags of my site to another ISP, so hopefully it will be
..> > > > back online tomorrow. I strongly recommend any other customers of Entweb
..> to
..> > > > cut their losses and do the same thing if they want their web site back
..> up
..> > > > and running.
..> > >
..> > > These postings and the micronicos explanation have are what I'd
..> > > feared. If Entweb have "died" how can I possibly get back control of
..> > > my domain names because no-one at Entweb is following my transfer
..> > > instructions?
..> > >
..> > > All helpful advice gratefully received
..> > >
..> > > mlarb
..> >
..> > You will need to find an alternative Internet Provider and once you have
..> > done this you will either have to get Entweb to switch the tags, if Entweb
..> > are still not answering their phone then Nominet are able to switch the
..> > tags; You need to phone Nominet +44(0)1865 332211 and you will also have to
..> > fax them the request along with a utility bill at the address your domain is
..> > registered with as proof you are the owner of the domain.
--
Just to say thanks to all for their information and ideas, I've now
faxed nominet with all info and hope this saga (for me at least)is
behind me, still no reply from any of the parties involved but once
again thanks to everyone on the group.
Peter
Oddball
nothing and is purley there to fob you off. I paid up for transfer of
a domain middle of last week and they have still not done it and no
one can tell me when it will be done. In fact if you can get anyone
to tell you anything I will be amazed.
Entweb going down sucked, but to be ripped off like this again is just
plain madness.
Phone numbers that may or may not help:
Office: 01622 772412
Call Center: 0870 1993878
Ivor Bates (MD): 07960 544949 (good luck getting through)
Ian ????: 07092 310349 (good luck getting through)
Good luck in any transfers, I am slowly giving up hope in ever getting
the name back.
Peter
wg...@hotmail.com says...
--> Aaggghhhhhh, these guys at 3Time are amazing, the call center knows
--> nothing and is purley there to fob you off. I paid up for transfer of
--> a domain middle of last week and they have still not done it and no
--> one can tell me when it will be done. In fact if you can get anyone
--> to tell you anything I will be amazed.
-->
--> Entweb going down sucked, but to be ripped off like this again is just
--> plain madness.
-->
--> Phone numbers that may or may not help:
-->
--> Office: 01622 772412
--> Call Center: 0870 1993878
--> Ivor Bates (MD): 07960 544949 (good luck getting through)
--> Ian ????: 07092 310349 (good luck getting through)
-->
--> Good luck in any transfers, I am slowly giving up hope in ever getting
--> the name back.
-->
Well I went the nominet route so hopefully will be quicker, I got a
email from 3Time today asking for a landline to discuss transfer/hosting
etc. But what I found interesting is when you do a DNS lookup for your
site you get...
Domain Name:
abrach.co.uk
Registrant:
Peter Anderson
Administrative Contact's Address:
24 Freelands Road
Snodland
Kent
ME6 5RE
Registrant's Agent:
3Time Technology Limited [Tag = ENTNET]
So looks if that's been changed quickly.....
Peter
Rob Golding, OthelloTech.net
> Just to say thanks to all for their information and ideas, I've now
> faxed nominet with all info and hope this saga (for me at least)is
> behind me, still no reply from any of the parties involved but once
> again thanks to everyone on the group.
At least with eth servicezone features @ Joker, and the online
tag-transfer @ Nominet (when they finally catchup) Entweb ex-customers
can gaincontrol of their domains and pick anoother provider.
As yet, not heard of anyone getting any real assistance from 3time the
new "owners" of the RD2000 tag and the entweb domains.
Good luck Peter, hope it works out for you and quickly !
Rob
--
Rob Golding, Othello Technology Systems Ltd
www.othellotech.net for domains, email, hosting, ssl, transit,
rackspace
1u collocation from £29.95/month at www.valuecolo.co.uk
Now peering @ lipex and xpe
Rob Golding, OthelloTech.net
> Aaggghhhhhh, these guys at 3Time are amazing, the call center knows
> nothing and is purley there to fob you off. I paid up for transfer of
> a domain middle of last week and they have still not done it and no
> one can tell me when it will be done. In fact if you can get anyone
> to tell you anything I will be amazed.
If it's a .com/org/net then you'll have to go via the registrar
directly then
If it's a .uk the Nominet tag-transfer route using the online system
(taking 3 weeks at present)
If you paid by c/card and have not had what you paid for and are
getting no joy from 3time, get your card issuer to charge it back.
If you want any assistance, get in touch.
Rob
--
Rob Golding, Othello Technology Systems Ltd
www.othellotech.net for domains, email, hosting, ssl, transit,
rackspace
1u collocation from £29.95/month at www.valuecolo.co.uk
Now peering @ Lipex and XPE
Peter
> Oddball wrote in message
>
> > Aaggghhhhhh, these guys at 3Time are amazing, the call center knows
> > nothing and is purley there to fob you off. I paid up for transfer of
> > a domain middle of last week and they have still not done it and no
> > one can tell me when it will be done. In fact if you can get anyone
> > to tell you anything I will be amazed.
>
> If it's a .com/org/net then you'll have to go via the registrar
> directly then
>
> If it's a .uk the Nominet tag-transfer route using the online system
> (taking 3 weeks at present)
>
> If you paid by c/card and have not had what you paid for and are
> getting no joy from 3time, get your card issuer to charge it back.
>
> If you want any assistance, get in touch.
>
In light of ne
> Rob
In light of new information, it appears 3Time are working very hard
to recover from the problems Entweb caused (they were customers too).
I was recently contacted by them.And must appologise if I confused
them with the situation we wereleft with by the previous company,
here.
Indeed they have been setting up 3 call centres. The new website has
all the information users need. I hope this puts an end to any
concerns anyone had.
The MD Ivor hs spoken to meon 2 occasions now, to confirm the
procedure for renewal of service. I HAVE ALSO BEEN CALLED by their
helpdesk. So if anyone is worried, please be patient they are working
as hard as possible to get around to evryone.
I would also like to ask people to stop contacting me.
Thanks for everyones help.
Peter
Tim Cockerill
news:5e8dd52.04011...@posting.google.com...
> In light of new information, it appears 3Time are working very hard
> to recover from the problems Entweb caused (they were customers too).
> I was recently contacted by them.
> helpdesk. So if anyone is worried, please be patient they are working
> as hard as possible to get around to evryone.
I think that's fair comment - the situation would certainly be a lot
worse
if 3Time hadn't stepped in.
So far they have always got back to me quickly. On the first
occaision Ian Buck emailed me back within 12 hours and on
the second he rang back within 48 hours, and they are
actioning my transfer.
As Peter says, I think we'll just have to be patient for the next
few days while they work through the backlog.
Tim Cockerill
cani...@wanadoo.fr
<bu99rj$grb$1...@news6.svr.pol.co.uk> (alt.internet.providers.uk) "Tim
Cockerill" <t...@NOSPAMcockerill.net> wrote:
My experience in this saga has been a less happy one.
Having been unable to renew a .net domain that fell due at the time
Entweb got into trouble and went incoomunicado - 20th Dec 2003 onwards
- I approached 3Time when they popped up on the entweb site.
They offered renewal of the now-expired domain and a year's forwarding
of web and mail (no actual hosting) for just under £90. Time being of
the essence, and the nigntmare associated with a move, we agreed and
payed up-front with a note confirming what we'd agreed.
Following a lack of action, and some chasing, we were told that they
now needed a further 125 Euros to recover the domain from the
'redemption status' (into which it had passedtwo days after 3Time had
acknowledged reciept of our payment), and another £65 for the
forwarding which, they claimed, was not after all included in the
initial payment.
I was unhappy with this added cost. It is a personal domain, and I
can't really afford to spend that much on it, so I decided to look
into alternatives: changing tags direct with the registrant -
Joker.com, or letting it expire, and trying to re-catch it.
Meanwhile Joker.com - the registrant of the .net - were not as helpful
as Nominet seem to have been. They repeatedly replied with their FAQ,
which confirms the 125 Euro redemption recovery fee, and weren't able
to offer any other assistance - I suspect they are reluctant to get
involved with 'special case' discussions, especially in forrin
(they're a Germancompany). This is by the by, however
I wrote asking for a refund, and 3Time's response was that we should
have renewed the domain at the end of December, that 3Time not
responsible for my circumstances, and that they were therefore
currently unable to refund my money.
In the light of this, I contacted 3Time to press for a refund, and to
establish their business address should I need to take the matter
further. In my opinion, the conversation didn't square well with
3Time's claim that they "pride ourselves on our capability to provide
excellent and friendly customer service at all times".
(http://www.3timetechnology.com/)
In fairness, a refund was made through PayPal within 24 hours of this
call. Of particular interest, was a 'note from seller' attached to
PayPal's notice of refund:
"Note from Seller:
We have decided to refund this as it is obvious that you are unable to
manage your own domain requirements in any way and have no
understanding of the internet and the services you require. We feel we
are in the right completely and you in the wrong."
I am incensed, personally, but I don't suppose there's anything I can
do about that.
I am also anxious that others amoungst the quoted 14,000 domains
transferred to 3Time will be treated in this, I feel wholly
unacceptable, manner.
--
Charlie