Automatic Updates

[Gerald Trumbull]

# 813951 updates most days. Q817287 & 811493 will not
install. Get message to reinstall. No help there.
813951 has been installed 20 times since the first of the
month. Any suggestions?

[Torgeir Bakken (MVP)]

Gerald Trumbull wrote:

Hi

For WinXP, unless Q817287 is installed, renaming or deleting the Catroot2
folder may solve the problem.

Go to http://support.microsoft.com/?scid=kb;en-us;326815

Follow the steps 6 to 8 in the Resolution section of above link (do a reboot
first so the computer is "fresh" before you do the steps).

Then try to install the update again.

Disregard that the link above is for SP1, the Catroot2 problem is relevant for
other updates as well. The Catroot2 problem can be avoided by installing
Q817287:
http://support.microsoft.com/default.aspx?scid=kb;en-us;817287

If renaming or deleting the Catroot2 folder doesn't help, try this:

Check your "windows update.log" file for specific error code (the log file
is in your windows folder) and take look at this Web page:

Windows Update Troubleshooter
http://v4.windowsupdate.microsoft.com/troubleshoot/

--
torgeir
Microsoft MVP Scripting and WMI, Porsgrunn Norway
Administration scripting examples and an ONLINE version of the 1328 page
Scripting Guide: http://www.microsoft.com/technet/scriptcenter

[Gerald Trumbull]

>.I renamed catroot2 to catroot3 & everything installed
OK. Thanks for the help.
>